Hi SadieD,
Sorry to hear you “have not slept well” on your new PlushBeds Botanical Bliss Mattress. As you probably know, your mattress is unique to you, and the comfort choice is based on your specific stats (height, weight, sleeping position(s), and any underlying health concerns) and your PPP (Posture and alignment, Pressure relief, and Personal preferences). Aside from weight, you not state your height or sleeping position, as these can play a major part in any bed you may select. Even though the best way to ensure that the mattress is suitable is to try it in a local shop your next best approach is to provide the manufacturer/retailer with a brief history of our experience with the previous mattress, stats, and PPP and make sure that they have enough experience to guide you through a good match comfort choice.
Good to see that our forum subscriber Cathye has responded to your call for help and provided their return experiences with PlushBeds in your adjacent thread about PlushBeds returns. It looks like you should be able to return the mattress following their requirements.
FloBeds is a long-time Trusted member of the site which means that I think highly of them and that I consider them to be amongst the best in the industry. They build their reputation and bed designs by focusing on consumer needs and preferences and high-quality materials. They are excellent at guiding consumers to a mattress that has the best chance to be a good mattress for them. I’d still keep in mind that no one can tell for sure what is best for you as no one can feel what you feel and there are many interconnected variables. This said in my conversations with both David and Dewey over the years I’ve learned that they have a more than the typical high percentage of satisfied customers. Their design is also built to be able to fine tune the feel at home if you did not find the comfort/support sweet spot with the vZone layer
I would certainly suggest that you rely on FloBed’s advice as they are much more familiar with their own mattress designs and materials than anyone else and they can use the information you provide them about your body type and sleeping positions, your preferences, your history on different mattresses, and the results of your local testing to make suggestions based on the “averages” of other customers that may be similar to you. The more accurate and detailed the information you provide them the better you will help them to help you make the best possible choices out of the options they have available. Of course the options you have available with each retailer or manufacturer (or with a particular mattress) and your ability to exchange layers or the mattress itself or use other forms of fine-tuning after your purchase or the return policy may also be an important part of your personal value equation or to offset the risk that can go with any online purchase.
FloBeds has a 100-night ‘test rest’ trial period and a $99 return fee (as long as the mattress is not soiled or damaged) using the original packaging, and request shipping labels, and have it picked up at curbside. They prefer to ‘swap out’ components of the mattress if you are not satisfied instead of having it returned, and after the trial period will continue to do so, for up to 5 years for a minimal charge as part of their ‘goldilocks guarantee’. Since you still find your daughter’s “24 year old FloBeds mattress more comfortable than the new PlushBeds mattress”.
Please let us know about your experience both with the return and with finding a suitable mattress replacement…
Phoenix