Is a new mattress supposed to sink this much?

Hey everyone,

In the past few months, I’ve been dealing with lower back pain when getting out of bed in the morning. I thought it might be due to my mattress, which is 14 years old and has started to sink.

A while back, I slept on a Serta mattress at a friend’s house for about a month, and I really liked it. I contacted the manufacturer in my country, and they informed me that they no longer produce that specific model, but they have similar ones. So, I visited the showroom, tested 10-12 mattresses, and chose the one that felt the most comfortable (though not as comfortable as the one I slept on at my friend’s place).

Here is how it looks like: serta hosted at ImgBB — ImgBB

When the new mattress arrived, I was disappointed to find that after the first and second night, I still have lower back pain when I get up. It’s less intense than with my old mattress—about 40% less—but still strong.

Upon closer inspection, I noticed that the mattress isn’t as firm as I thought it would be based on my showroom experience. The “pillow-top” sinks about 7-9 cm when I press down (not so strong) with my hand, and when I lie on it, I can feel it sinking about 4-5 cm (and maybe more) around my hips.
From what I’ve read on ChatGPT, Gemini, and Perplexity, a mattress shouldn’t sink more than 5 cm. So, my question is: Could the pillow-top cause the mattress to be too soft for me? Should I return it and look for one that doesn’t sink as much?

Any advice would be greatly appreciated!

Thanks so much!

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Hi itisme,

Welcome to the Mattress UnderGround.

You raise an interesting point. While there may be a connection between mattress sinkage and back pain, the impact can vary depending on the individual and the specific amount of sinkage they experience.

2 inches of sinkage can be normal for many mattresses and is often considered comfortable for those who prefer softer, more contoured feels, like side sleepers. However, whether it’s comfortable depends on sleeping position, personal preference, body weight, and the type of mattress. If you feel like it’s too soft and leading to discomfort (like your lower back pain), it might be worth considering a firmer mattress or one with less sinkage for better support.

Keep in mind, whether a mattress is a pillow top, eurotop, tight top or any other top, you can have mattresses that offer firmer tops in those areas while others may offer a softer top sleeping surface.

Memory Foam and Pillow-Top Mattresses are stereotypical types of mattresses tend to have more sinkage, particularly in the top layers, as they contour to the body’s shape. Memory foam, for example, is designed to sink to some degree to relieve pressure points, so up to 2 inches of sinkage may be typical and comfortable for people who prefer a softer, more cushioned feel.

Latex and Hybrid Mattresses typically offer less sinkage than memory foam, but they still provide some contouring. While hybrids may have a thicker pillow-top, they tend to offer more support in the deeper layers, reducing sinkage.

Having said this, if your mattress has a 3" 14ILD latex comfort layer, you may experience quite a bit of sinking, particularly if you are on the heavier side, even if not plus sized.

Mattresses offer a personalized subjective experience. When selecting a mattress, particularly with foam comfort layers, you need to factor in that it will soften a bit, usually front loaded (first months of use), and buy a mattress, with the help of a seasoned mattress professional who will help you evaluate how much softening and sinking to expect.

It appears that this particular Serta is not right for you, and you need a mattress with a firmer comfort layer, that also has a robust support layer. I know this may now seem obvious, I would not use those somewhat generalized sink numbers to evaluate what is good or necessary for you.

What if the mattress sinks 1cm or none at all and you get back pain? The key is finding the right balance of support and comfort. Unfortunately, there really is no topper that will correct this. If the mattress does not have a zippered comfort layer that make it replaceable, I am afraid you may have to exchange the mattress. Keep in mind that a latex mattress that sinks ‘x’-cm vs a viscoelastic memory foam that sinks the same amount will feel different. Memory foam and Latex do not feel the same, act the same and perform the same. So material mattress more than mattress style, ie pillowtop vs tight top.

Work with a seasoned professional to help you get this right.

Maverick

Thanks a lot for your very detailed and helpful answer!

I uploaded a video demonstrating what happens to the mattress when I sit on it (I’m a pretty skinny person). Is it normal that it sinks so much and that the whole mattress, from top to bottom, wobbles?

Thanks a lot!

@itisme A mattress will sink as much as the dynamics demand. Different materials, different weights, heights, and sleep styles of the person all factor in. Almost no showroom mattress will align to what you receive as manufacturers change materials frequently. Add to this some speculate showroom mattresses are not compressed while what consumers receive typically are. Learning what mattress works for you is a process of learning about the materials and how they all play together for your particular needs. I prefer ~2.4" of sink but also need a firm core to support my body weight. This means I do best with a latex hybrid with considerable comfort layer. What works for you may be different.

@caseydwayne Thanks for your reply. You wrote:
Almost no showroom mattress will align to what you receive as manufacturers change materials frequently

Why do they change materials frequently? I mean - if something works and costumers are happy, why change it?
I notice also in shoes - every year the companies change them and they become worse and worse.
For example I used to love Asics Quantum 360, and now I can’t even wear them. I should have bought 5 years ago 10 pairs or something like that for many years.

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