Issue with firm mattress bought from Mancini's

[phoenix]

Hi illcar,

Welcome to the Mattress Forum!

Fortunately Mancini’s has a policy where they take back the mattress for $99 from 30 to 120 days after purchase. Taking back means either refund or exchange is permitted. So we want to give this a shot. I read some reviews about them elsewhere on Internet, and some people had trouble doing the return or exchange.

I’m sorry your current mattress is feeling too firm for you, but at least you had the foresight to choose a store/product with an exchange/return policy. If you follow the guidelines that Mancini’s has in place for their return/exchange program, I don’t know why you would have any “trouble” making such an exchange/return.

So the purpose of this post is what to do? Should I go for refund or exchange. IMO the salesman would play nice if we go for exchange rather than refund. The second question is which mattress to go for if I am buying again from Mancini’s?

I’d first want to know what mattress you currently have and the specifications of that product (see this article) to determine if what you have uses componentry that is worth keeping or not. Then I’d want to know what other mattress you may be considering and then compare those materials to the durability guidelines (see this article here) to see if it contains materials that are worthy of consideration.

What I can certainly help with is “how” to choose, but it’s not possible to make specific suggestions or recommendations for either a mattress, manufacturers/retailers, or combinations of materials or components because the first “rule” of mattress shopping is to always remember that you are the only one that can feel what you feel on a mattress and there are too many unknowns, variables, and personal preferences involved that are unique to each person to use a formula or for anyone to be able to predict or make a specific suggestion or recommendation about which mattress or combination of materials and components or which type of mattress would be the best “match” for you in terms of “comfort”, firmness, or PPP (Posture and alignment, Pressure relief, and your own Personal preferences) or how a mattress will “feel” to you or compare to another mattress based on specs (either yours or a mattress), sleeping positions, health conditions, or “theory at a distance” that can possibly be more reliable than your own careful testing (hopefully using the testing guidelines in step 4 of the tutorial) or your own personal sleeping experience (see mattress firmness/comfort levels in post #2 here).

I’d suggest you read the mattress shopping tutorial here which includes all the basic information, steps, and guidelines that can help you make the best possible choice … and perhaps more importantly know how and why to avoid the worst ones.

Two of the most important links in the tutorial that I would especially make sure you’ve read are post #2 here which has more about the different ways to choose a suitable mattress (either locally or online) that is the best “match” for you in terms of “comfort”, firmness, and PPP (Posture and alignment, Pressure relief, and your own Personal preferences) that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for and post #13 here which has more about the most important parts of the “value” of a mattress purchase which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability (how well you will sleep), durability (how long you will sleep well), and the overall value of a mattress compared to your other finalists based on all the parts of your personal value equation that are most important to you (including the price of course and the options you have available after a purchase if your choice doesn’t turn out as well as you hoped for).

Another possibility is to go for mattress topper. With mattresses, at least we can try them. However with topper, I think it is going to be a blind puchase.

Using a topper to provide extra surface comfort to a better quality mattress that has too firm of a feel is certainly a viable and common practice, but I’d need to know the specifications of your current mattress before I could provide any commentary regarding going in that direction. Placing a good plush topper on a mattress using poor quality materials isn’t something I’d recommend, so I can’t provide such guidance without your current mattress information.

Phoenix