Hi Lawrence Lady,
Thanks for taking the time to share your comments and experience with your mattress. As you know you certainly made a great quality/value choice and I’m sorry to hear that your mattress didn’t work out as well as you hoped for but the good news is that you had the foresight to choose a mattress with a good return and refund policy which can be one of the more important parts of any mattress purchase that you haven’t tested in person
I don’t know the specific combinations you have tried or how they compared to each other and there may also be some additional configurations that may be worth trying but of course returning the mattress is always a final option if none of the available configurations work well for you (or if you don’t wish to try any additional configurations).
While it’s not possible to “diagnose” mattress comfort issues on a forum with any certainty because they can be very complex and there are too many unique unknowns, variables, and complexities involved that can affect how each person sleeps on a mattress in terms of “comfort”, firmness, and PPP or any “symptoms” they experience … there is more about the most common symptoms that people may experience when they sleep on a mattress and the most likely (although not the only) reasons for them in post #2 here.
There is also more about primary or “deep” support and secondary or “surface” support and their relationship to firmness and pressure relief and the “roles” of different layers in a mattress in post #2 here and in post #4 here that may also be helpful in clarifying the difference between “support” and “pressure relief” and “feel”.
These posts are the “tools” that can help with the analysis, detective work, or trial and error that may be necessary to help you learn your body’s language and “translate” what your body is trying to tell you so you can identify the types of changes that have the best chance of reducing or eliminating any “symptoms” you are experiencing … at least to the degree that any symptoms are from your mattress rather than the result of any other circumstances or pre-existing issues you may have that may not be connected to a mattress.
It’s also possible that any upper body “symptoms” could be the result of a pillow issue as well.
SleepEZ has been in business for many years and they are one of the most reputable manufacturers in the industry so you certainly won’t have any issues with the return and refund process.
You can see some comments about Saatva in post #2 here and the posts it links to that I would suggest reading before purchasing a Saatva mattress.
Phoenix