Good morning Cybersyrf,
Many organic latex manufacturers do not accept returns for this reason:
MFC is dedicated to manufacturing quality latex products through our use of quality materials and detailed craftsmanship. At MFC we do not sell used products (which includes all items on our website). For this reason, for hygienic concerns, and to avoid cross contamination, we feel that we have a moral and ethical responsibility to our customers to not re-sell used items and therefore are unable to accept returns.
Make it right layer exchange program: 1- The 120 day “Make It Right” applies only to our Presto Customizable Organic Latex Mattress the 2" layers of the “New” Unison and our Hybrid Latex mattress.
You may exchange a maximum of 2 layers in total within the 120-day period.
Loyalty Program The Make it Right Layer Exchange program also includes a lifetime 25% discount on a limited number of layers should your needs change.
With such a policy in place we are able to guarantee the item you receive is brand new and has never been used by anyone else.
For a small fee of $100 or less, you can easily switch out a layer and discover the perfect comfort for your sleep. This is a much simpler and more convenient solution than dealing with a hefty return and the hassle of buying a new mattress.
If you absolutely need a return policy, our partners at Nature’s Embrace offer one under certain conditions.
As for Naturelle, I invite you to read up on them on TMU
I hope this helps you in your search for the perfect latex mattress for your needs and please keep us posted on what you decide to do.
All the best
Mario~