I purchased a 3" Talalay plush Queen mattress topper about a year ago. After about 10 months, I noticed a sag where I sleep. If I move a little to the edge of the bed, I feel like I may roll off. Also, if I lay on my back, I can see that one side of my body is higher than the other side if I’m near the sag spot.
The company that I purchased the mattress from requires that there be at least 1 inch of depression in the mattress when measured with the mattress topper on the floor in order to claim a new topper under warranty. Visually there is not 1 inch of depression, however, if I place a 5 lb weight on the topper, there is about 1 to 1.5 inches of difference between the soft spot and other areas of the topper.
I’m curious to hear opinions on whether I should pursue a replacement topper under warranty. It seems that the 1 inch visual depression with no weight on the bed is a bit of a loophole that allows mattress companies to avoid having to replace their products under warranty.
Hmph.. Interesting warranty. Care to tell us who you bought that from? Was this a blend, GOLS certified? Want to buy a Talalay topper myself, don’t want to make a mistake in vendor/product
My 9" Talalay mattress doesn’t have 3" of sag. It’s now 21 years old.
A warranty that requires monthly rotation of a latex mattress?
Yes, it certainly sound to me like it’s broken down. How else does one explain a near 50% compression difference from one area to another?
Customer service not governed by common sense eh? OK, well good to know.
So yea, I’m sorry to hear about your experience. On the other hand, at least I know what to think about Avocado, so thanks for that. Should you replace this, 3" of plush sounds like too much to me, and too soft as well. Mind you I don’t know stuffing…
I looked specifically into that Avocado topper cause i liked how it feels in the store (ultimately chose not to buy due to longevity concerns). Their “plush” is extra soft ( if I remember correctly, 15-19 ild) which just doesn’t last long since it’s so soft (3-5 years max is what I’ve read). I’ve also read some negative things about Avocado’s longevity so it could be a combination.
You’re right about the warranty loophole. Most companies do that and it sucks. Still may be worth trying to get a warranty replacement though.
You’re correct that the Avocado plush is quite soft. I’d be ok with it lasting 3 - 5 years, but 1 year is not good. I did file a warranty claim, but so far, it’s not looking good. I sent the photos with the 5 lb weights showing the discrepancy between the soft spot and the rest of the mattress, but they want a photo without the weights.
It sounds like you’re dealing with a frustrating situation, especially since that “visual sag” requirement is such a common hurdle in mattress warranties.
Before you jump into the warranty fight, it’s usually worth isolating the topper to make sure it’s actually the culprit. Even high-quality latex like Talalay is very flexible, so if the mattress or the bed frame underneath has even a slight dip, the topper is going to follow that curve perfectly.
The easiest way to check is to move the topper directly onto the floor for a night or two. If that “rolling off” feeling or the body tilt disappears when it’s on a flat, solid surface, then the issue is actually coming from your support system or the mattress base.
If you still feel that dip while it’s on the floor, then you’ve confirmed it’s a localized softening in the latex itself.
Regarding the warranty, you’re right that the 1-inch “no-weight” rule is a standard industry threshold, but it doesn’t always account for “virtual impressions.” That’s when the foam hasn’t permanently deformed but has lost its load-bearing capacity in one specific spot.
Since you’ve already noticed that a 5 lb weight shows a clear difference in support, you might have better luck focusing your claim on that loss of structural integrity rather than just the visual dip.
I’d suggest taking those measurements while the topper is on the floor and documenting them with photos. Sometimes showing that the support has failed even if the foam “recovers” visually can help push a claim through, especially if you can show how it’s affecting your alignment.
I’m curious, what kind of foundation or mattress is the topper sitting on right now?
Thank you for you replies and suggestions. I isolated the topper by putting it on the floor and took a few photos of the sag with 5 lb weights positioned where the sag latex has compressed and where it has not. I’ve attached the photos. I did not leave the topper on the floor for a night or two.
I did try to claim that the mattress topper had lost its integrity, but Avocado is resolute that the visual deformity is the only thing they will accept as a warranty issue.
We have a several year old Tempurpedic mattress that is way too firm. My wife had some back issues and thought that she needed a firm mattress. We’ve since realized that a mattress/topper doesn’t have to be firm in order to provide support. On top of that we have a 3" memory foam topper. I didn’t care for the feel of the memory foam, so it was my idea to add the 3" latex topper above the memory foam topper.
