Hi gregtames,
It’s unlikely that @rjtj has notifications turned on on this 3 year old post, so I’m quickly stepping in. Thanks for pasting those reviews, these customer comments only confirm the durability issues @Phoenix raised . I will say however, that BBB reviews are not as impartial as may appear. the BBB has been known in the past to be partial to their paid members, ‘scrubbing’ poor reviews for them, while leaving up bad reviews (even after satisfactorily being resolved) for non-members, so look at these reviews with informed, open eyes.
~ Basilio