Hey JNJJ,
It appears that mattress warehouse does carry 2 maybe 3 respectable brands of mattresses. While I tend to shy away from businesses that employ less than stellar business tactics, that are less scrupulous than most would want to deal with, you do have some options. I think what John (billyidol) has offered is the fastest shortcut out of the situation. My personality is not one to go in that direction. I would be wanting to âforceâ them to accommodate me in a professional business manner. Unfortunately, once the dishonesty starts, where does it end.
When it comes to slats, I am a true believer that 2.5" and under is it. In my mind, I donât ever want to have to worry about whether the slats are too wide or not, regardless of what a salesperson tells me.
It is difficult to assess what you purchased as the idirection comes in a variety of flavors, firm, medium, plush etc.
A couple of their mattress lines like King Coil, and Kingsdown, use less or no memory foam, and opt for talalay latex and natural fibers. Of course, those may be more expensive than the Idirections, as natural materials as mentioned, are often more costly than synthetic materials like memory foam. Keep in mind, that the natural fibers and materials tend to last longer too. I fully understand, that longevity may or may not be on the top of oneâs list, as the budget may be paramount.
Anytime you fall into a certain price category, most of these mattress manufacturers know their competition and are just offering the same product in the same price range, just âmixingâ the layers up a bit. But if you search, you will find mattresses out there that will surprise you in price and quality that are being offered by the non-national/once famous brands.
If your budget allows, take a peek at a few of the lines that have no memory foam in them at all, if there is memory foam, perhaps only a thin layer in the cover/panel layer, not in the comfort layer (preferably none), where it tends to sink the mattress. There are other options that offer pressure relief than memory foam, such as talalay or Dunlop processed latex, quality micro coils layers that are 1-2.5" logically placed in the mattress.
I understand no one wants to deal with a less than âidealâ seller, this may be the last time you will have to do it.
The other option is, if you have some family member that needs a mattress with different requirements, such as a teen or a toddler where the requirements may be less rigid. Offer to make a deal with them to get them an appropriate mattress at a discount by offering your credit at a discount.
It may be difficult to get your money back, depending on the total value. Most small claims courts in most states, limit claims at about 3k. If you can prove that you were lied to (and you may have that evidence now, by virtue of their offer to allow you to trade up and lack of transparency on their salespeople and policy documentation, since they caved and approved your claim.
A small claims court judge may not take too kindly to this type of deceptive practices and rule in your favor more quickly than you think. Since it is a claim for 3k or less, MW would probably not send an attorney or even fight it at all, as it may be more costly for them than it is worth. Plus, a letter to the division of consumer affairs, for deceptive practices may motivate them to settle with you as well. As a Board member in my State from my day job, the potential fines imposed for violations of State Regulations/Rules, for deceptive practices, are often incentive enough for them to relent and over a refund to rid themself of the hassle of an annoying consumer âwho means businessâ if you understand what I mean.
So, you do have a couple of options, hopefully you can employ one that works best under the circumstances.
I would try to settle first with them in house. If that doesnt work and you are that frustrated that you just want your money back, than I would go file a small claims issue and write a letter to your division of consumer affairs, usually most States offer an on-line electronic submission.
Good luck, interested to know how it works out.
