After having my mattress for a few months now, I wanted to give a full Select Foam review of my experiences with them to help other members of this forum that may be interested in buying their next mattress.
I have to say, I’m extremely disappointed in working with this company and HIGHLY recommend that you go with one of their competitors to purchase your memory foam mattress from. My entire purchase experience was a bit of a disaster. I talk about it a bit in my post here.
But now that I’ve had my mattress for the duration of their trial period, I wanted to give a further update, especially because I just finished my email conversation with their customer service rep.
Here’s the email that I sent them with minor editing of unneeded info:
Thanks for reaching out!
So, here’s the deal…
I placed an order for a king bed back in early April and it ultimately took exactly 1 month for the bed to ship and be delivered to my house. During that time, I tried calling, emailing, communicating with anyone from Selectfoam but for at least a week, nobody was taking my calls, responding to my emails or anything.
I just wanted to know what was going on as I was completely left in the dark.
In fact, if you go through the email thread I attached you on, you could see there were multiple times that I tried to communicate with one of your representatives and he ignored my emails.
To say it was a frustrating experience would be an understatement.
During that period I had seriously contemplated canceling the whole order but I gave it a shot (perhaps I should have just cancelled based on the responses from Peter).
So that was my experience with the order process… fast forward to today and I emailed your rep exactly 2 business days after my 90 day trial was over asking if there were any other mattresses that could perhaps better suit me.
The bed I have now is great when I’m on my back but I find it to be on the firmer side when I’m on my side or stomach. I’m not saying it’s uncomfortable, just not super comfortable if that makes sense and I wanted to know if there was something else that may better suit me.
I get that I did email him past the 90 day window (your competitor has a 120 day window btw brooklyn bedding but it’s not like I’m coming to you half a year later. We’re talking about a couple days. I happen to be doing a lot of traveling recently and didn’t even think about this until last week. Forgive me for having other things on my mind aside from my mattress…
So that’s the deal. I’m not even asking for anything yet, I’m just curious to see if there are better mattress options given the way that I sleep and what could be done, if anything to accommodate me.
Their response was a simple, “you’re past the 90 day trial, sorry”. That’s not their exact wording but you get the idea. BTW, it took 2 weeks and 2 follow up emails for me to get that response.
And hey, I get it.
Technically, I’m past that time period, but we’re talking about 2 days. That’s pretty dang close in my book, especially considering all the crap I had to go through just to get the mattress.
I actually thought about emailing them earlier in the week and forgot. Crazy to think some of us have other things on our mind, I know.
All in all, I just find this company to be incredibly unprofessional and have zero customer service skills. As a business owner myself, I bend over backwards to make sure that I have raving fans of my product since, after all, they are my best and marketing sources.
That being said, I don’t hate the product, but I would never purchase anything from Select Foam again and I certainly would never recommend them to anyone.
I hope that my story and my experience helps other members of this forum avoid the headache that I had with Select Foam…