Hi CB,
Your experience at Magic Sleeper is unfortunate and I’m sorry to hear it. You can see some similar comments in post #12 here and post #1 - #3 here. I think that some of their staff that fill in from time to time or on weekends don’t appear to be up to the level of knowledge and service that John or Christina provide and for those that go there it’s probably a good idea to call first and make sure that either John or Christine are there when you visit.
It may also be a good idea to call and let them know about your experience so they are aware of it.
NOTE ADDED: They are also now a member of this site and they have also made some changes to their staff so that only members of their family that are knowledgeable and experienced are in the showroom.
Phoenix