Sensei
April 11, 2021, 2:55pm
2
Hey freespirit625,
Nice to see you again at TMU and thanks for your question
Can anyone tell me, for the Nest Alexander bed, the list of comfort layers in order from softest to hardest? We received a king with half medium and half firm. After a month both sides were too soft and sagging where we lay. So we asked for an exchange and they sent us a luxury firm and a latex luxury foam. When I asked which was which since they were not marked the person on Messenger said the latex was the harder done. I slept on the foam one (it was supposed to be the softer one) and it was hard as a rock! My husband slept on the latex that was to be the harder one, but it was much softer than what I was sleeping on! And the latex is much lower than the foam side. The bed looks crooked and has hollows where we sleep… Neither of us slept well at all. I will most likely be sleeping in the guest room for the next couple nights since I tried emailing and messaging this morning and received no replies at all. Their website says someone is available every day, not true. Ready to return the entire mattress right now.
Many apologies for the delayed response, freespirit. We have reached out to Nest Bedding on your behalf, but it seems from your recent post that you would rather move in a different direction, so we’ll talk further about that there. I’ll see you over at the new post
Thanks,
.