Hello! First off, thank you so much for this community resource, it’s been invaluable to me in my deep dive into mattresses (man, I had no idea what I was getting myself into and now I feel like the princess and the pea hahah).
We ended up purchasing a Parklane Hawthorne mattress (Hawthorne Plush - BedMart) and within the first couple of months it’s already bowing in the places where my partner and I sleep. Neither of us are large people, and in fact I’m quite small, so this is confusing to me. I see that they’re a manufacturer you admire but I’m also having difficulty finding them online to chat them up directly, or here in your list of manufacturers anymore so—do you know if maybe I waited too long and now they’re making sub-par products for a bigger name company? The mattress is otherwise quite comfortable, so I guess I’m really just trying to find out if this is an manufacturing issue or if it’s to be expected here. Thank you for any direction you can give us!
Hi itsellen,
Welcome to the Mattress UnderGround and joining the site as the affectionately known, MUGster.
I’m sorry to hear about the issue you’re experiencing with your Parklane Hawthorne mattress. It’s understandable to feel frustrated, especially when you’ve invested in a product you were hoping would meet your expectations.
Parklane is a division of Paramount Bedding, a company that has been manufacturing mattresses in Oregon since 1921.
At this point refraining from offering opinions on what might be the problem is premature. It may be a number of issues consisting of a bad layer of foam, defective mattress, or a simple body impression which may require a routine mattress rotation.
I would suggest contacting Parklane via Paramount Bedding and see what help or advice they could offer you. Then circle back here with their response.
Thank you for bringing this to our attention as it may help others in their search for a better night sleep.
Maverick
https://parklanemattresses.weebly.com/contact-us.html
Thank you for this super fast response!
I’ll be back if I hear any more information, but for posterity: my resulting email to the parklane email address listed on their weebly site immediately bounced back, and the address listed for their showroom is that of a BedMart (which is the company I purchased the mattress from). Contacting BedMart for info they just referred to me start a warranty claim at a third-party site (https://mymattresswarranty.com/). Ahh, boo.
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Yes, please report back and let the rest of the forum know how you do, and if they respond. This clearly is a frustrating experience.
How did it all turn out? I just about went to BedMart myself solely on the strength of what people have said here about Parklane- Until I had a super unhelpful call when I called with questions. Mind you it wasn’t any one thing he said, it was just super clear selling me a mattress was 1, 2, and 3, priority - if it suited my needs was a distant 4th
So Parklane=Bedmart from what I was told, and the struggle with getting the mattress replaced was enough that 1 year+ later, we still just have our bowed one. Comfortable … but very bowed. It was a huge positive for me to be able to test them out in person rather than buy from a online company, but I experienced the same thing you’re talking about; mattress store sales seem like they’re always kind of a weird, pushy, overpriced thing. When I came back to the store to try to get it replaced I heard some of the sales guys saying the company was trying to get rid of the model I had bought.
Best of luck, don’t go tooooo far down the rabbit hole. (And if you know of a way to cover up those bowed areas, lemme know 