Novosbed reviews

Hi RickNY,

Thanks for the update … and it’s great to hear that the Aria is working out well for you :slight_smile:

Phoenix

[i]Hi Mlueck1,

I’m sorry to hear that you are not satisfied with your Aria. We’re in business to make 100% of our customers happy, whether or not they keep their Novosbeds. Usually people return their Novosbeds for a full refund within the 4 month trial period. If you are 12 months out and not enjoying your sleep the way the vast majority of our customers do, that is not acceptable to us.

We will try to find your purchase record and contact you based on the information you have provided in this post. In the meantime, you can email us at [email protected]. You can also call us at 1-877 496 3626. or on live chat during business hours (Mon. to Sat., 8-5pm Mountain Time).

I will track the progress on your case personally. We’ll make this right for you.

Sincerely,

Sam
CEO, Novosbed[/i]

Wow. Thanks for helping me finally make up my mind. I’ll be purchasing one of your beds very soon!

Any updates on your Aria Bed?

If you’re asking about mine, we are both extremely pleased with the Aria… It got even better once it started to break in… Novosbed’s customer service has been, hands down, second to none. Excellent company to deal with, everyone I have had to speak to there when we first made our purchase and subsequent exchange has been extremely kind and helpful. Best of all - in the end, we are on a mattress that we don’t want to get out of in the morning.

Hi,

I am considering the purchase of a NovosBed Aria or harmony. We are side sleepers.
We were also considering Bed in a Box… anyone tried them?
Any advice?

Thanks… new to this forum

Hi hassiman,

I switched your post into a new topic of it’s own so our conversation wouldn’t get mixed in with a different topic.

There is more about the most important parts of the “value” of a mattress purchase in post #13 here that can help you make more meaningful comparisons between mattresses.

You can see my comments about Bedinabox in post #2 here. I would be very cautious with any mattress that uses 3 lb memory foam which is a lower quality and less durable material and I would consider this to be a weak link in their mattresses.

Novosbed is one of the better quality/value online memory foam providers I’m aware of (which is why they are included in the online memory foam list here) and Aria and Harmony both use good quality materials and there are no lower quality/density materials or obvious weak links in either of them.

The Aria is designed to be closely comparable to the Tempurpedic Cloud Supreme and the Harmony is designed to be closely comparable to the Sealy Optimum Elation Gold so you can test both of these mattresses locally to get a better sense of how each of them will feel and perform for you and of course Novosbed will also be able to provide you with good guidance on the phone as well.

NOTE ADDED JAN, 2016: They have now introduced their new simplified choice mattress which has replaced their previous models and have also become a member of this site.

A forum search on Novosbed Aria and on Novosbed harmony (you can just click the links) will bring up all the forum posts that mention both of them but I would be very cautious about using other people’s experiences on a mattress (either positive or negative) as a reliable source of information or guidance about how suitable a mattress or any specific material may be for you and in many cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person may be completely unsuitable for someone else to sleep on (see post #13 here).

Hopefully you’ve also had the chance to read the mattress shopping tutorial here which includes all the basic information, steps, and guidelines that can help you make the best possible choice.

Phoenix

I visited Bed In a Box and tested their mattresses and ended up buying a Novosbed Harmony. I will give you my opinions on both, which are only my opinions.

Bed in a Box manufactures their mattresses in a different way than most I have seen. By that I mean that
other manufacturers have one or two layers of different densities and types of memory foam on top of different densities of support foam. Biab uses the same memory foam and same support foam in all their styles of mattresses, though the thickness of the support layer varies. They differentiate the mattresses by putting different toppers and covers on the same memory foam. This in my opinion, limits or slows down the transfer of body heat to the memory foam so you do not get the memory foam effect to the extent as others’

Novosbed uses different densities like most manufactures. They suggest you visit stores to compare a
similar mattress to select the one you want, along with their guidance. The problem I found with this is
that the same mattresses will feel different in the same store in different seasons due to a different
ambient temperature. Most stores will turn off their HVAC at night and in the summer the room and the
mattresses will heat up. They turn the HVAC back on in the day, but mattresses retain heat longer than the
air so they will seem softer in the summer and firmer in the winter. For that reason I suggest you visit the
store to test mattresses in two or more seasons.

I first bought a Sonata from NB in July and after a break in it felt fine. In the fall when my home temperature
was somewhat lower than in the summer it seemed too firm. I returned the Sonata got a refund and tested
mattresses in stores in the winter. I ended up buying a Harmony from them which feels fine.

I am a side sleeper and the softness of the harmony works well. I considered the Aria but because it was
not gel foam, I was concerned it would be too warm. I will never know for sure but the free pillows that
come with NB mattresses are not gel foam and they can get warm.

Hope this helps.

Hi env,

Thanks for taking the time to share some insightful comments and feedback … I appreciate it.

It’s good to hear that you ended up with a mattress that is working well for you … at least the second time around :slight_smile:

Phoenix

I’m a side sleeper and the Aria is too firm for me. I tried it for 4 months and it gves me shoulder pain. I didn’t try the Harmony yet, but Novosbed mattresses are on the firm side…

So unless you like a firm mattress, i’d go with the Harmony.

Hi grederixx

I’ve posted this enough that it may sound like a broken record but whenever I see a comment from a forum member about how soft or firm a mattress may feel to others it bears repeating …

Phoenix

I bought the Harmony Novosbed in Feb of 2015. I chose this bed because it was supposed to be cooler and rated high for side sleeping. After 8 months I’m wishing I had returned it. Memory foam beds are just to hot for me. I also find myself waking up with more aches and pains than ever. I don’t feel cheated or lied to by the company, just simply don’t sleep well on their bed. I’ll give anyone a great deal on it. :slight_smile: I will be going back to a spring based mattress, I don’t even want a foam topper. I’m thinking about trying Art Van’s Pure Sleep store. Has anyone tried this yet?

Thanks.

Hi beko999,

As you know each person is unique in their specific needs and preferences and a mattress that works well for one person may be completely unsuitable for someone else to sleep on (even if they are in the same general weight range).

While you certainly made a good quality/value choice … if your mattress is too firm then a topper can certainly be a good option to add some additional softness and pressure relief although there is always some risk and uncertainty involved in adding a topper if you haven’t tested the combination in person because the mattress itself along with your own body type, sleeping position, and preferences can affect which specific topper would be a suitable choice on any specific mattress.

One of the benefits of adding a topper is that it is much less costly than a new mattress and if a mattress/topper combination turns out to be a good “match” for you in terms of PPP then it also has the advantage of being able to replace just the topper without replacing the entire mattress if it softens or breaks down before the upper foam layers in the mattress (the upper layers or a sleeping system tend to soften or break down before the deeper layers) or if your needs or preferences change over time and a topper can also help extend the useful life of the mattress underneath it as well.

If you do decide to try a topper then there is more information about choosing a topper in post #2 here and the topper guidelines it links to about firmness and thickness which along with a conversation with a reliable supplier that can provide you with good information about how their toppers compare to each other or to other toppers they are familiar with that are available on the market can help you use your sleeping experience as a reference point and guideline to help you choose the type, thickness, and firmness for a topper that has the least possible risk and the best chance for success. It also includes a link to a list of some of the better online sources for toppers I’m aware of and a link to the online suppliers that have good exchange/return policies as well.

As you may know from your reading here memory foam can sleep warmer than other types of foam materials and while gel memory foam can sleep a little cooler when you are first going to sleep … depending on the percentage of gel the benefits of the gel tends to be temporary and doesn’t normally last over the course of the night and once temperatures equalize they can often sleep just as warm as “regular” memory foam (see post #2 here).

While it’s not always possible to to track down temperature regulation issues for any particular person on a specific mattress because there are so many variables involved (including your room temperature and humidity, your sheets and bedding and bedclothes, your mattress protector or any mattress pads you are using, and where you are in the “oven to iceberg” range) and some people can sleep warmer on mattresses that most people are generally fine with … there is more about tracking down a potential cause or causes for temperature regulation issues (at least to the degree possible for a specific mattress) in post #2 here and the posts it links to that may be helpful. In very general terms … the layers and components of a sleeping system that are closer to your skin will have a bigger effect on airflow and temperature regulation than layers and components that are further away from your skin.

I would be very cautious about buying a mattress from Art Van.

I’m assuming that you’ve read the mattress shopping tutorial here which includes all the basic information, steps, and guidelines that can help you make the best possible choice … and perhaps most importantly know how and why to avoid the worst ones.

Two of the most important links in the tutorial that I would especially make sure you’ve read are post #2 here which has more about the different ways to choose a suitable mattress (either locally or online) that is the best “match” for you in terms of “comfort” and PPP that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for and post #13 here which has more about the most important parts of the “value” of a mattress purchase which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability (how well you will sleep), durability (how long you will sleep well), and the overall value of a mattress compared to your other finalists (based on all the parts of your personal value equation that are most important to you).

While I can’t speak to how a mattress will feel or how different mattresses will compare in terms of comfort and PPP for someone else … outside of “comfort” and PPP the most important part of the value of a mattress purchase is durability which is all about how long you will sleep well on a mattress. This is the part of your research that you can’t “feel” and assessing the durability and useful life of a mattress depends on knowing the type and quality of the materials inside it regardless of the name of the manufacturer on the label (or how a mattress feels in a showroom or when it is relatively new) so I would always make sure that you find out the information listed here so you can compare the materials and components to the quality/durability guidelines here to confirm that there are no lower quality materials or weak links in a mattress that would be a cause for concern relative to the durability and useful life of a mattress before making any purchase.

All the major brands (such as Sealy/Stearns & Foster, Simmons, and Serta) tend to use lower quality materials in their mattresses than most of their smaller competitors that will tend to soften or break down prematurely relative to the price you pay and I would avoid all of them completely along with any mattress where you aren’t able to find out the type and quality/durability of the materials inside it (see the guidelines here along with post #3 here and post #12 here and post #404 here).

In other words … there isn’t a single mattress at Art Van that I would consider to be a good quality/value choice or that I would consider purchasing.

If you are considering a local purchase then if you let me know your city or zip code I’d be happy to let you know about the better options or possibilities I’m aware of in your area.

Phoenix

After several days of online searching, and going to a few stores, I’m near 100% decided on going novosbed but cannot decide on the Harmony or the Aria. I am 6’0 tall, 175 lbs, my wife is 5’6, 110 lbs (I think!). We are both side sleepers and I from time to time get lower back pain (from work and poor beds), especially after a long sleep. From the reviews I’ve read the Harmony, the least firm of the line, can also be quite firm for some buyers. Does that seem generally correct? I was almost sure that a medium firmness bed like the Aria was the choice to make, but after further review it seems the Harmony sleeps a little cooler and is indeed plenty firm. I want to make sure I get the right one the first time around although I appreciate the extended return time window.

Thanks in advance,

Hi Steve Bennett*,

According to their website description the Harmony would be similar to the Tempurpedic Cloud Supreme and the Aria would be similar to the Tempurpedic Cloud Supreme Breeze (with a little more contouring) so you could test both of the Tempurpedic mattresses locally to see which one would be the best “match” for you in terms of comfort, firmness, and PPP (Posture and alignment, Pressure relief, and your Personal preferences).

NOTE ADDED JAN, 2016: They have now introduced their new simplified choice mattress which has replaced their previous models and have also become a member of this site.

While other people’s comments about the knowledge and service of a particular business can certainly be very helpful … I would also be very cautious about about using other people’s experiences or reviews on a mattress (either positive or negative) as a reliable source of information or guidance about how you will feel on the same mattress or how suitable or how durable a mattress may be for you and in many if not most cases they can be more misleading than helpful because any mattress that would be a perfect choice for one person or even a larger group of people may be completely unsuitable for someone else to sleep on (even if they are in a similar weight range) and reviews in general certainly won’t tell you much if anything about the quality, durability, or “value” of a mattress for any particular person (see post #13 here).

There are also no “standard” definitions or consensus of opinions for firmness ratings and different manufacturers can rate their mattresses very differently than others so a mattress that one manufacturer rates as being a specific firmness could be rated very differently by another manufacturer. Different people can also have very different perceptions of firmness and softness compared to others as well and a mattress that feels firm for one person can feel like “medium” for someone else or even “soft” for someone else (or vice versa) depending on their body type, sleeping style, physiology, their frame of reference based on what they are used to, and their individual sensitivity and perceptions. There are also different types of firmness and softness that different people may be sensitive to that can affect how they “rate” a mattress as well (see post #15 here) so different people can also have very different opinions on how two mattresses compare in terms of firmness and some people may rate one mattress as being firmer than another and someone else may rate them the other way around. This is all relative and very subjective and is as much an art as a science.

When you can’t test a mattress in person and you are uncertain about which mattress to choose then the most reliable source of guidance is always a more detailed phone conversation with a knowledgeable and experienced retailer or manufacturer that has your best interests at heart (which would include Novosbed) and who can help “talk you through” the specifics of their mattresses and the properties and “feel” of the materials they are using (fast or slow response, resilience, firmness etc) and the options they have available that may be the best “match” for you based on the information you provide them, any local testing you have done or mattresses you have slept on and liked or other mattresses you are considering that they are familiar with, and the “averages” of other customers that are similar to you. They will know more about “matching” their specific mattress designs and firmness levels to different body types, sleeping positions, and preferences (or to other mattresses that they are familiar with) than anyone else.

Phoenix

I figured I would chime in here to give an update on how things went with our Aria… Once the summer months arrived, our room temperature at night was up about 10 degrees… I think combined with our breaking in of the mattress, along with the warmer temperatures, the mattress ended up being too soft for us, and we started waking with back pain. At rest, the mattress has held up very well, with no visible depressions. We ended up moving the Aria to our guest bed, which was in desperate need of a new mattress anyway. Now that its colder at night again, I will occasionally lay down on it for a while, and it is still quite comfy… I think overall, memory foam was not good for me due to the fact that its recovery time was too long, and I ended up not shifting positions through the night as I slept.

We’ve had a Brooklyn Bedding BestMattressEver in medium now for about a week, so its too soon to render a verdict on that - but so far, its good.

One of the things I did want to point out is that Novosbed has changed the design of the Aria over what we purchased. The version that we purchased had 7" of 2lbs/ft[sup]3[/sup] poly support foam, 2" of 5.2 lbs/ft[sup]3[/sup] memory foam, and then 4.1 lbs/ft[sup]3[/sup] memory foam for the top layer.

The design they are shipping now has changed the 7" support layer to 1.8 lbs/ft[sup]3[/sup] poly foam, then 2" of 5lbs/ft[sup]3[/sup] memory foam, and then 2" of “plush” 5lbs/ft[sup]3[/sup] memory foam.

I’ve only tried the former design. Perhaps Phoenix can comment on how those design changes may manifest themselves.

Rick

Hi RickNY,

Thanks for taking the time to share an update and I’m sorry to hear that your mattress ended up being too soft for you.

Congratulations on your new mattress as well.

[quote]One of the things I did want to point out is that Novosbed has changed the design of the Aria over what we purchased. The version that we purchased had 7" of 2lbs/ft3 poly support foam, 2" of 5.2 lbs/ft3 memory foam, and then 4.1 lbs/ft3 memory foam for the top layer.

The design they are shipping now has changed the 7" support layer to 1.8 lbs/ft3 poly foam, then 2" of 5lbs/ft3 memory foam, and then 2" of “plush” 5lbs/ft3 memory foam.

I’ve only tried the former design. Perhaps Phoenix can comment on how those design changes may manifest themselves.[/quote]

I would expect that with the change from 4 lb to 5 lb memory foam in the top layer the new version may be slightly more durable for some people.

NOTE ADDED JAN, 2016: They have now introduced their new simplified choice mattress which has replaced their previous models and have also become a member of this site.

Phoenix

I have a Novosbed Aria and I really love it. It is not quite as “squishy” as the Tempurpedic Cloud I liked in-store, but that’s been fine. I’ve had the bed about a month now and the back pain I experienced in my old bed and on the Leesa I tried are a thing of the past.

Hi loraxc,

Thanks for the update on your Aria … I appreciate it :slight_smile:

Phoenix

TERRIBLE is the best I can say. The mattress is stiff with no give whatsoever. I ordered the softest mattress, but Novosbed suggested changing my order to another mattress. They sent a few questions and I agreed. Whether it was a mistake to change to the other mattress or just to order from Novosbed at all, it’s the same result. Stuck with a TERRIBLE mattress for 60+ days. After ordering, I realized the other online mattress companies let you return after 30 days. My arms fall asleep at night because the mattress is so hard.

Good luck with the return process. If you like jumping through hoop after hoop, Novosbed is for you. You have to take multiple picture to even initiate a return. After those are sent in you get to send in more pictures. HASSLE. HASSLE, HASSLE. Friends of ours ordered a Leesa bed and returned it and it was easy. “I want to return.” Okay, we’ll schedule the pick-up." Novosbed has a terrible mattress and awful customer service. DO NOT BUY NOVOSBED.

Hi Edison,

I am Sam Prochazka, President of Novosbed. Reviews such as yours are immediately escalated to me as they are far from representative of how we do business. The vast majority of our customers, including those who return, rave of their experiences Novosbed (as you can see on this site).

You are correct that we ask our customers to try their mattresses before initiating a return: this is because we use ultra-dense memory foams in our mattresses, similar to Tempur-Pedic. It can take a little longer to adjust to these dense foams than it does to adjust to the low-density foams than many of the other bed-In-box companies use. The advantage is that Novosbeds last longer, and don’t form body impressions early in their lifetimes. Important to note is that we have just added our patent-pending “Adjustable Comfort Guarantee” that allows Novosbed owners to tweak the firmness of their mattress after 30-days. We are the only company, online or offline, to offer a product like this.

We do ask that customers take photos of their mattresses so we can determine whether their firmness issues were caused by a design issue or manufacturing defect. This almost never delays a return pickup, but is crucial for us to maintain quality and improve the design of our products.

Please know that your concerns do not fall on deaf ears. I cannot reach out to you personally because I cannot identify your purchase through your MattressUnderground handle, however if you would like to contact me directly, please do contact our customer support and reference this post:

[email protected]
1-877-496-3626

All the best,
Sam