Hi Edison,
I’m sorry to hear that your mattress purchase didn’t work out as well as you hoped for but your “so called” review is completely misleading and unfair … to say the least … and your experience is also very different from most of the people that purchase from Novosbed.
Reviews like yours that are trying to “influence” or “recruit an army” of other people that share your thoughts about a mattress before they have even tried it are one of the reasons that one of the most frequent comments on this forum is this one …
While a review that shares your personal experience in a more “neutral” way is certainly welcome … it’s clear that you have very little knowledge about mattresses or mattress materials and you also don’t appear to understand that a mattress that works well for some or even many people may be completely unsuitable for someone else to sleep on because each person is unique and not everyone fits inside the averages of other people that have a similar body type or sleeping style (which is what a manufacturer bases their suggestions on). Your review would be similar to shouting to the world “don’t buy this pair of size 10 shoes because I don’t like them and they don’t fit me” which of course is ridiculous.
The mattress you purchased uses good quality and durable materials and is certainly a great quality/value choice and unlike many other mattresses on the market there are no lower quality materials or weak links in the mattress that would reduce the durability or useful life of the mattress relative to most weight ranges. Unlike many other manufacturers … Novosbed is also completely transparent about the quality/density of the materials in their mattresses.
It also seems clear to me that you didn’t read the mattress shopping tutorial before making your purchase. Two of the most important links in the tutorial that I would especially make sure you’ve read are post #2 here which has more about the different ways to choose a suitable mattress (either locally or online) that is the best “match” for you in terms of “comfort” and PPP (Posture and alignment, Pressure relief, and your Personal preferences) that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for and post #13 here which has more about the most important parts of the “value” of a mattress purchase which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability (how well you will sleep), durability (how long you will sleep well), and the overall value of a mattress compared to your other finalists (based on all the parts of your personal value equation that are most important to you).
You are also responsible for making sure that you are comfortable with the exchange/return policy of any company you purchase from BEFORE you make your purchase and the goal of good research is to replace hindsight with foresight.
I’m not sure how long you have slept on your mattress but I would also keep in mind that there will be a break in and adjustment period for any new mattress or sleeping system as the mattress loses any of it’s “false firmness” and the cover stretches and loosens a little and the materials settle and your body gets used to a sleeping surface that is different from what it is used to (see post #3 here). This would typically be a few weeks but it can be shorter or longer depending on the specifics of the person and the mattress (and as Sam mentioned it can take longer for some people or with higher density materials). Some of the information in post #2 here may also be helpful as well because there could be other reasons for your experience besides the mattress. It can be surprising to many people how much their sleeping experience can change over the course of the break in and adjustment period.
If I was “rating” your review on a scale of 1 - 5 (with 1 being the lowest) I would rate your review as a 1 because it is so deceptive and misleading and it certainly wouldn’t be an indication of other people’s experience on the same mattress.
There are many possibilities that may improve your sleeping experience outside of a return (even though this of course could end up being the outcome of your purchase) and I would suggest that you avoid “rushing to judgement” and focus on resolving your issues with a more open mind during your first 60 days rather than just “ranting” about them. Outside of the suggestions in this reply (and Sam’s as well) I would take the time to take a few breaths and talk to Novosbed on the phone with a little bit more “neutral”, calmer, and receptive approach so that they have the chance to make some suggestions that may be helpful for you as well. When you take the “angry” approach you are taking you can end up becoming your own worst enemy and you take the risk of losing the “goodwill” of people that really want to help you resolve any issues that you may have.
Phoenix