I ordered a Novosbed mattress on Nov 1, 2125. It is now Dec 8th and my mattress has not shipped. Additionally, Novosbed can provide no possible ship date. To make the situation worse, Novosbed charged me for the mattress on Nov 3. So I have a $1,200 charge on my credit card and no mattress and no offer of a solution from Novosbed. I would cancel, except I have purchased a Novosbed several years ago and am very satisfied with it. But, My patience is about gone with this company.
Hi Mako21.
What has Novosbed support said about the situation?
NikkiTMU
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