After MUCH research and some recommendations on here and other sites, my husband and I purchased a Regency Sapphire (not eurotop) from The Original Mattress Factory and had it delivered 3 weeks ago. We paired it with a 3", 4 lb memory foam topper and have no complaints about comfort so far. The issue is that when on the side of the bed and transitioning from a sleeping to sitting position to standing (or vice versa), I can feel the springs/coils moving underneath me. They make a very slight noise (almost like a VERY faint popping), but are especially noticeable underneath my bottom when “scooting” out of bed. When I mentioned this to my husband the other day, he said he didn’t notice it. I replicated my movements on his side and felt it, and after having him mimic me multiple times he said he could tell what I was talking about, but he hadn’t noticed it on his own before.
Our 7 year-old Serta pillowtop mattress that we put in the guest room was lumpy, but I never noticed this issue with that bed. Is it because perhaps the pillowtop masked the “spring” feel? I am currently 8 months pregnant and about 225 lbs (my husband is about 175 lbs), but I can’t imagine that my weight would affect a brand new mattress THAT much.
I suppose my question is, is feeling a slight movement of springs and faintly hearing them normal for a brand new mattress? Perhaps it is and our old pillowtop just masked it. Or is this a possible issue that could exacerbate over time? I’d hate to call with a warranty complaint, waste our time and theirs, and be told it is perfectly normal. Thanks!