PLUSHBEDS.COM

[phoenix]

Hi youtzie,

I remember reading on a website - I thought it was PLUSHBEDS - that to return a latex mattress all the customer had to do was to wrap it in a canvas drop cloth, and leave it on the sidewalk. I was under the impression that was the return policy of PLUSHBEDS, and to be faced with the difficult tasks of wrapping, boxing and waiting around for the pickup guy, was rather disappointing and overwhelming.

That would be a very unusual return policy … and really risky … because you would have no proof that the mattress was picked up.

As a customer, I would have liked to be told up front how daunting task of returning the mattress, so that I could weigh my options. Someone has an easier return policy. So, I am just letting people know, based on my experience - either be SURE you want a PLUSHBEDS latex mattress, or find a company that is easier to work with.

I completely agree with this and it’s always a good idea to find out the details of any exchange or return policy before any purchase from any company along with any other policies or details that may be important to you so you can factor it in as part of what I call your “personal value equation” when you make a mattress purchase. Foresight is always better than hindsight and I appreciate your suggestion

Phoenix