I maybe an outlier but had a pretty weird and a stressful experience, which normally would be okay but a new home without a bed has been a bit crazy.
Nutshell: I placed the order, someone called me and said things are a bit delayed they will ship a couple days later and I will have it in a couple days after that, I was ya that’s great, can’t wait.
The order didn’t ship until a week later. I was like okay fine, let’s see when I get it. Then the order was shipped and was delayed and arrived 2/3 shipments after about 6 days. The third box was sent to the wrong address, and fedex won’t get it back until about another week later. I also got a label notification that never shipped.
I called SleepEz and the experience dealing with them was actually pretty poor. The rep was like ya not our fault. Fedex messed up you will have your item next week. Don’t worry about the label that never shipped was just an error. We can’t send you anything else because it will take us longer to reship.
Then I asked to cancel the order, then they were like we still will charge you the return fee. After back and forth they agreed to waive the fee but won’t refund the money until fedex returns the items.
Now I get stuff happens, but I was surprised how little crap the rep gave to solve the problem. If they want they could have shipped the third box overnight, they could have automatically shipped the initial order when it was late getting out the door with fedex date certain delivery for ground etc.
So my question is, are there any trusted members that are better at customer service?