Realizing we needed to replace our King Winndom mattress, I used the information on this forum to identify a possible replacement as I was not pleased with the Winndom’s customer service. This forum has such a wealth of information, and I’m grateful for the moderators and posters for sharing their knowledge and experiences. I hope that my post will help others as well.
I settled on visiting CozyPure in Norfolk, Virginia on a Saturday. Hans was terrific, and I enjoyed the buying experience. The mattress arrived in a couple weeks, although the delivery vehicle could not get into our driveway. Thankfully my husband was able to use a truck and meet the driver just up the road. The driver helped him load the mattress and box springs onto his truck but my husband was on his own for unloading at our house. The box springs are manageable, the mattress less so. We had quite a few laughs trying to figure out how to get the mattress into our house from the garage. We figured it out though.
We are very pleased with the mattress - comfortable, no discernible odor. The mattress comes with a sheet set and two pillows. Here’s the feedback I’d like to give others…as a side sleeper, I typically use a firm pillow. I was concerned that the normal fill would not be supportive enough, and Hans thought the pillow with additional fill would be the best choice. The pillows are great, except a normal king pillowcase is too small! The regular size pillowcase makes the pillow like a stuffed sausage with no room to flex, and finding pillowcases that are larger than the typical 20-21" x 36-40" size is proving to be a challenge. Since the pillows cannot be washed or dried, it is imperative that pillowcases be used. I was able to find oversized pillowcases online that are 31" x 40" but they are actually too wide. I recognize that I could have pillowcases made from a flat sheet, but I am definitely no seamstress so I’ll have to find someone to help with that.
I called CozyPure to provide this feedback and to ask if they sold oversized pillowcases. After looking at my order, I was told that I was shipped the king sized pillowcases (yes, true) but the reason the pillowcases didn’t fit is because I had ordered the pillows with extra fill. No argument there, but it would have been helpful to know that the extra fill pillows would not fit regular king sized pillowcases. I went with Hans’ suggestion since I am almost exclusively a side sleeper, so I feel a bit misled.
I’m disappointed in CozyPure’s attitude (perhaps I’m being oversensitive) that it was MY fault for ordering pillows with extra fill. Had I known the pillows would not fit regular sized pillowcases, I would likely have tried the regular fill pillows or perhaps tried the custom fill pillows that have a zipper to allow one to take out some noodles. The company has been in business for a while, and I’m surprised they’ve not encountered this problem before.
I don’t regret my purchase of the mattress. Just a little saddened by the challenge of finding pillowcases that fit, and CozyPure’s response to my call. My hope is that anyone considering pillows with extra fill will be aware of this potential pitfall, as buying matching pillowcases for your sheet set may be an annoyance.
