Hi SoCAlSleeping,
I’m not sure of the specifics of what you were asking but most customer service staff wouldn’t have some of the more technical information beyond what would normally be asked by their customers (such as foam densities) and if a question was more complex or technical than that then it’s not unusual that they would need to ask the factory.
It’s also not unusual that the specs on a website are more simplified or rounded and not exact to the level of accuracy of the actual factory specs so relatively small variations wouldn’t be any cause of concern to me. If a manufacturers website becomes too technical then they would lose sales since most of their customers would become overwhelmed and simply pass them by. There is always a balance between providing enough information for a customer to make an informed choice and not so much that it would cost them sales or confuse or overwhelm the majority of customers.
The factory specs that you linked are a little confusing because they don’t include the proprietary names that Restava uses and they include the more technical factory descriptions and “code” so as you mentioned they are difficult to “translate” or “match” but here’s my “best guess” (and the order may not be correct).
FR5.4 This would be the fire retardant barrier that is required to pass the fire retardant regulations.
1" Blue Gel + 1" Blue Gel: This would likely be the 2" layer of Cool-Comfort Gel.
1 x .9375" Adaptaflex: This would likely be the 1" of “cool logic” gentle gel
1 x 2.68" Adaptaflex: This would likely be the 3" of cool comfort gel
5.75" 15030 Crushed: This would likely be the 6" polyfoam posturetouch layer that is listed as 2.5 lb polyfoam but the factory specs seem to indicate that this is 1.5 lb density.
5.75" T931232+3GV+1GV B-1.81232: This would likely be the foam used in the edge management system. It appears to be 1.2 lb density.
1 x .9375" FE 12032 + 1 x 1.875" FE 12032: These would likely be the bottom 3" of firmer posturetouch polyfoam but they appear to indicate 1.2 lb density.
You can see a description of the Adaptaflex foam here which is not a gel memory foam although the layers that mention it may be using G-flex which is the gel version of their Adaptaflex foam.
Manufacturers that use proprietary names for their materials are common and even “the norm” in the industry. It’s not meant to mislead as much as differentiate one manufacturer from another that uses the same material in a highly competitive industry that requires some degree of marketing to succeed or to keep their suppliers private (also for competitive reasons). While it certainly adds to the confusion … knowing the type and density of the foam and the more “basic” information can “bypass” proprietary naming conventions.
The layer thicknesses are “close enough” so these also wouldn’t be a concern to me but the foam densities and some of the other possible discrepancies would be more of a concern since they don’t appear to match the website descriptions.
I’ll ask them about some of the possible differences between the factory specs on the tag that you linked and the specs on their site when I have the chance to talk with them because I’m just as curious as you are.
Phoenix