Hi timetomoveon,
I’m sorry to hear that your mattress didn’t work out for you but thanks for sharing your experiences with Saatva. I’m also curious about the circumstances behind your partial refund. I’m assuming that your initial exchange only incurred the original shipping charge (which is part of their return policy) and went without a hitch. Was the partial refund because it was your second mattress … and how did they calculate the refund amount (their return policy isn’t clear about how they deal with returns for a second mattress)?
In any case there are many good quality options available in a similar budget range (or even lower).
Hopefully you’ve read the tutorial post here which has all the basic information, steps, and guidelines that can help you make the best possible choices. It also includes links to several lists that include some of the better online options I’m aware of.
If you let me know your city or zip code I’d also be happy to let you know of any of the better options or possibilities I’m aware of in your area.
Phoenix