Hi incognito,
If your mattress was picked up on March 11th then I would guess that you would probably receive your refund sometime next week after they have received it and had the chance to inspect it.
Let us know when you receive it.
Phoenix
Or you might not get your refund till you agree to delete all posts on The Mattress Underground and sing the praises of Saatva for pointing out that you’ve had an argument with yourself…
Got a call this morning and a refund was issued.
Hi incognito,
Thanks for the update … and it’s good to see that you received your refund so promptly 
Phoenix
I just found this website, as a result of trying to find more information about Saatva.
Lucky me.
A great woman once said, “When someone shows you who they are believe them; the first time.”
The search continues, and Saatva won’t be one of the contenders.
BTW; when I replied to this thread there were 16 pages, but now I see only 12 ?
Hi Lmo1131,
Welcome … and I’m glad you found us
[quote]I just found this website, as a result of trying to find more information about Saatva.
Lucky me.
A great woman once said, “When someone shows you who they are believe them; the first time.”
The search continues, and Saatva won’t be one of the contenders.[/quote]
Just in case you haven’t read it yet the best place to start your research is the mattress shopping tutorial here which includes all the basic information, steps, and guidelines that you will need to make the best possible choice … and know how and why to avoid the worst ones.
If you are attracted to an online “simplified choice” mattress then this topic may be useful as well.
I’m not sure how you saw 16 pages because there really are only 12. You can see on the wayback machine here that the day after the last post before yours (March 15th, 2015) there were only12 pages in the topic (with 15 posts to each full page) and yours is the first post since then.
Good luck in your search and I’m looking forward to finding out what you end up deciding … and of course to any comments or questions you may have along the way.
Phoenix
Just ordered a Saatva Luxury Firm mattress. I will keep everybody posted on my experience.
After reading this, I am sort of questioning my decision to order one. But a lot of this happened a year ago, so we will see.
Thanks,
Michael
Hi arisythila,
Congratulations on your new mattress … and I hope it works out well for you.
Even though their marketing claims are exaggerated and they may not be the best quality/value choice based on the criteria that would be important to most of the members here … at least they are a better quality/value choice than most of the major brand mattresses that far too many consumers end up buying.
I’m looking forward to your comments and feedback when you’ve received it and have had the chance to sleep on it for a bit.
Phoenix
Thanks Phoenix,
I am the sort of person who will test out something a little cheaper, and their 75-day money back guarantee helped me make the decision. If it does not work, I more than likely will look at the Tempur-Pedic Contour Allura. That mattress will come out to be about 4899. So thats sort of where I am with things.
I will keep you guys posted as I hear things, and how things turn out. We have an American Lady tempur-pedic knock off, and my wife and I are not getting very good sleep on them anymore. We tend to sleep a little bit better on spring mattresses.
Thanks again,
Michael
[quote=“Phoenix” post=53789]Hi arisythila,
Congratulations on your new mattress … and I hope it works out well for you.
Even though their marketing claims are exaggerated and they may not be the best quality/value choice based on the criteria that would be important to most of the members here … at least they are a better quality/value choice than most of the major brand mattresses that far too many consumers end up buying.
I’m looking forward to your comments and feedback when you’ve received it and have had the chance to sleep on it for a bit.
Phoenix[/quote]
Hi arisythila,
There is certainly a lot of better quality/value memory foam choices than any of the Tempurpedic mattresses (or any of the major brands) and I would tend to avoid them completely if your Saatva mattress doesn’t turn out as well for you as you hoped for.
The mattress shopping tutorial includes a link to a list of the better online memory foam choices I’m aware of (in the optional online step) and there may also be some local choices that would be well worth considering as well before you spend that much on any mattress.
Phoenix
Hey Phoenix,
We tried knock offs, Just don’t want to get stuck like I did for the last 8 years in this American Lady mattress that we got from a mattress store. I travel all over the world, and the best night sleep that I got was on the Tempur-Pedic Contour Allura, but it may have been the cannabis that they were selling on the streets in Amsterdam… LOL
Ill read your article, Thanks again!
Hi arisythila,
A “knockoff” could be anything from “cheap junk” to mattresses that use higher quality and more durable materials than Tempurpedic or anything in between. While I would certainly avoid the “cheap junk” (even if it “feels” the same as a Tempurpedic in the showroom or when it is relatively new) … there are many manufacturers that use the same or better quality materials as Tempurpedic that sell a “closely equivalent” mattress at substantially lower prices (in the range of half the cost of an equivalent Tempurpedic).
There is more about the different ways that one mattress can “match” or “approximate” another one in post #9 here.
Brand shopping can be among the worst ways to choose a mattress because you are buying a specific mattress not the brand and all manufacturers have access to the same or similar quality components and materials that they can use in their mattresses. Most of the more heavily advertised and most commonly available brands that you would recognize (such as Tempurpedic) are the ones I would completely avoid (see the guidelines here). The name of the manufacturer on the label also won’t tell you anything about whether a specific mattress is suitable for you in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences) or whether there are any lower quality materials or weak links in the design. There is more about the risks of brand shopping in post #5 here and post #12 here).
There is also more about the most important parts of the “value” of a mattress purchase in post #13 here that can help you make more meaningful quality/value comparisons between mattresses.
Of course each person is always free to spend as much money as they wish to on a mattress regardless of whether their choice turns out to less suitable or less durable than another mattress at a significantly lower price but one of the goals of this site is to help the members here avoid some of the worst choices in the industry in terms of their quality, durability, or value and learn how and why to focus on the better ones.
There is also much more information about Tempurpedic in post #2 here and the posts it links to.
I would guess that there are probably better things you could find to spend an extra few thousand dollars on than Tempurpedic’s advertising costs and profit margins once you know why it’s completely unnecessary and how to find much better quality/value alternatives.
Phoenix
i am so thankful that this thread exists! like several others, i came across this thread while researching saatvas, and am so happy that i’ve been saved from dealing with this company. it’s entirely possible that my experience would’ve been perfect from start to finish, and i would’ve had no further need for their customer service.
but it’s far more likely there would be some hiccup along the way, because that’s just par for the course. and based on what i’ve seen here – strictly based on official representatives of the company, mind you – i’m simply not interested in the type of headache that could come with a saatva purchase. honestly, i’d rather be ignored than hounded any day! (i stress that my words are not a personal attack, but an opinion based solely on the 12 forum pages i just read through.)
that said, my wife and i have been mattress shopping for more than a year, and this same thing always seems to happen… no matter what, we think we’ve decided on one thing, and then more information and/or reviews leave us gunshy. (either that, or the initial price for a higher quality product puts us off right away.) i swear, buying a house is easier!
in this instance, i am glad the additional info saved us the possible problems that could come with a saatva purchase, but i’m still finding mattress shopping to be such a frustrating process overall. i will be studying phoenix’s mattress buying guide carefully, and hope that will help us actually make a purchase soon! my old mattress is long past due for replacing, and my quality of sleep is suffering as a result.
Hi kayce,
Two of the most important links in the tutorial that I would especially make sure you read are post #2 here which has more about the different ways to choose a suitable mattress (either locally or online) that is the best “match” for you in terms of “comfort” and PPP (Posture and alignment, Pressure relief, and Personal preferences) that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for and post #13 here which has more about the most important parts of the “value” of a mattress purchase which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability (how well you will sleep), durability (how long you will sleep well), and the overall value of a mattress compared to your other finalists (based on all the parts of your personal value equation that are most important to you).
If you are looking at online purchases then the tutorial includes several links to lists of the better online options I’m aware of (in the optional online step) that include a very wide range of mattresses in a wide range of budgets. You can also read more about the “simplified choice” group of mattresses (which includes Saatva) in posts #1 and #2 of this topic.
If you let me know your city or zip code I’d also be happy to let you know about any of the better options or possibilities I’m aware of that are in your area.
Phoenix
i’m in the atlanta area, so anything within an hour or two of that should be easily accessible for me… there are a lot of mattress stores in and around the entire metro area, but they’re the high-pressure, perpetually-going-out-of-business type so we’ve never gone in. if there’s an outlet or similar around here that isn’t like that, i would definitely check it out.
Hi kayce,
The better options or possibilities I’m aware of in and around the Atlanta area (subject to making sure that any mattress you are considering meets the quality/value guidelines in my last reply) are listed in post #2 here.
Phoenix
At the least, this was an entertaining read. But in the end, now I’m even more unsure of what mattress to get. By nature, I am a researchaholic which is how I ended up at this forum (I never stop looking until I find the negative reviews of a product/company and boy were they hard to find with the Saatva mattress). In the end, it sounds like the Saatva mattress is a reasonable quality mattress for the price but as with any researchaholic, I want the most for my money.
I appreciate all your info on this forum and will “study” your guide to buying a mattress. I am in a suburb of Austin, TX (78665) and was hoping there were some local mattress shops that I could tolerate even entering. One of the biggest reasons I was going to go with the Saatva was to avoid the sleazy mattress sales process all together which is unavoidable at any chain store.
Any advice is greatly appreciated! THanks
Hi MBMoe101,
Welcome to the Mattress Forum! … and I’m glad you found us
The better options or possibilities I’m aware of in and around the Austin, TX area (subject to making sure that any mattress you consider meets the quality/value guidelines here) are listed in post #2 here.
The tutorial also includes several links to lists of the better online options I’m aware of as well (in the optional online step).
Phoenix
Apparently Austin Mattress (austinmattress.net) is going out of business. This may help the value proposition but could also mean limited supply at this point. Also, I would fear they would try to push anything they had left vs. sincerely trying to find the right match for me and my wife. Thoughts?
Even after reading a lot of the guidance on your mattress forum, I’m still unsure on what type of mattress will work best for us. My wife and I were set on an inner spring mattress but that is mostly due to familiarity with that type. My wife has had previous experience with a Tempurpedic and was not a fan. So she is pretty biased against anything memory foam like. I’m intrigued by latex and it appears Austin Mattress still has a wide selection of them. Given my wife is “anti” Tempurpedic, by association, do you think she would be “anti” latex?
Below are body types and sleeping styles:
- Wife is 130 lbs and is a complete side sleeper. She generally prefers a softer mattress than myself. I would say her preferred type of mattress is what I would call upscale hotel style which I have seen called “Luxury Firm” in several instances.
- I am 150 lbs and mostly a side sleeper but sleep flat on my back on occasion. I have some back pain and prefer a firmer mattress.
- We are both “hot” sleepers so anything that sleeps warm would not work
Currently we have a Stearns and Foster “Firm Plush” we bought at a Sears Outlet store several years ago for what seemed to be a reasonable price at the time. It is fine but I have always felt it was lacking.
Given all that, is there any general recommendations on types so we can narrow our search some. If you think latex is a good fit, do you have any opinions on the value of the latex mattresses from Austin Mattress?
http://www.austinmattress.net/#!latex-mattresses/c6a8
Any guidance is greatly appreciated!
Hi MBMoe101,
I switched your post to a new topic with a different title since your questions weren’t related to the original topic.
There is some good information about the most important parts of the “value” of a mattress purchase in post #13 here which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability (how well you will sleep), durability (how long you will sleep well), and the overall value of a mattress compared to your other finalists (based on all the parts of your personal value equation that are most important to you).
As long as you follow all the appropriate guidelines for choosing a mattress and test a mattress carefully for PPP (Posture and alignment, Pressure relief, and your Personal preferences) and you find out all the specifics of the materials and components inside a mattress to make sure there aren’t any lower quality materials or weak links in the mattress and you make good value comparisons with your other finalists it would be difficult for any store to “push” one of the members here into making an unsuitable choice.
Any mattress that is a good match for you in terms of PPP and that also uses good quality and durable versions of the materials and components inside it so there aren’t any weak links in a mattress can make a suitable choice. In other words … the choice between different combinations of materials and components or different types of mattresses is a preference and/or a budget choice and not a “better worse” choice (see this article). Different people can have very different preferences about the type and combinations of different materials or mattresses that they prefer and there is no better or worse or right or wrong when it comes to preferences. The only way to really know which types of mattresses that you prefer is based on your own personal experience.
Latex is a very different material from memory foam so how someone feels about memory foam certainly wouldn’t indicate how they feel about (or on) latex which is a much more resilient (springy) material than memory foam. There is more about how latex compares to memory foam in post #2 here but the most reliable way to know how you feel about any material or type of mattress is based on your own experience.
I would keep in mind that the first “rule” of mattress shopping is to always remember that you are the only one that can feel what you feel on a mattress and there are too many unknowns, variables, and personal preferences involved that are unique to each person to use a formula or for anyone to be able to predict or make a specific suggestion or recommendation about which mattress or combination of materials and components or which type of mattress would be the best “match” for you in terms of “comfort” or PPP (Posture and alignment, Pressure relief, and your Personal preferences) or how a mattress will “feel” to you or compare to another mattress based on specs (either yours or a mattress) or “theory at a distance” that can possibly be more accurate than your own careful testing (hopefully using the testing guidelines in step 4 of the tutorial) or your own personal sleeping experience (see mattress firmness/comfort levels in post #2 here).
It’s not possible to quantify the sleeping temperature of a mattress for any particular person with any real accuracy because there are so many variables involved outside of just the foam in the comfort layers including the type of mattress protector and the sheets and bedding that you use (which in many cases can have just as significant an effect on temperature as the type of foam in a mattress) and on where you are in the “oven to iceberg” range and because there is no standardized testing for temperature regulation with different combinations of materials. In other words some people can sleep hot on a mattress that most people would be fine with. Having said that … latex in general is the most breathable and “temperature neutral” of all the different types of foam materials (latex foam, polyfoam, and memory foam ) so it would be unusual that someone would sleep hot on a mattress that used latex comfort layers.
There is also more about the many variables that can affect the sleeping temperature of a mattress or sleeping system in post #2 here that can help you choose the types and combinations of materials and components that are most likely to keep you in a comfortable temperature range.
I or some of the more knowledgeable members of the site can certainly help you to narrow down your options, help you focus on better quality/value choices that are available to you either locally or online, help you identify any lower quality materials or weak links in a mattress you may be considering, act as a fact check, answer many of the specific questions you may have along the way that don’t involve what you will “feel” on a mattress, and help with “how” to choose but only you can decide which specific mattress, manufacturer, or combination of materials is “best for you” regardless of whether anyone else has the same criteria or would make the same choice.
My “best” recommendation is to always follow the information and steps in the tutorial post one at a time but when you are making a local purchase in the end they they really come down to …
-
Careful testing to make sure a mattress is a good match for you in terms of PPP (or making sure that you have good options after a purchase if you aren’t sure).
-
Checking to make sure that there are no lower quality materials or weak links in a mattress that would significantly reduce the durability and the useful life of a mattress.
-
Making good “value” comparisons between your finalists based on #1 and #2 and all the other parts of your personal value equation that are most important to you.
Phoenix