Hi rocdred,
Adjusting their claims (such as here) would be a step in the right direction and I agree that for some people they may be better quality/value than an alternative they may otherwise choose from the many mainstream mattresses available. The frame of reference on this site though is a little different from most of the rest of the industry or internet when every mattress is being compared in more meaningful ways with some of the best in the industry rather than against most mainstream mattresses which are already poor quality/value…
If I was looking at this style of mattress (innerspring support system and an innerspring or microcoil comfort layer with some polyfoam) then I would look at local manufacturers or other local sources for a similar mattress or mattresses in a similar budget range and then decide which one best met my criteria based on a meaningful comparisons and my personal value equation. If it was clearly the best value for you based on your individual criteria then of course it would be the one you purchase.
As you can see in post #13 here … I pay little to no attention to mattress reviews because nobody else can know whether a mattress is suitable for you and perhaps less than 1% of people have the knowledge to know the quality of what they purchased although reviews about the knowledge or service of a business are certainly meaningful.
I have seen ebay mattresses for example with 10,000 plus reviews that are 99% positive but have little meaning because they are just a way that people congratulate themselves and justify the “deal” they think they received and less than 1% or them even realize the quality or real value of what they purchased … or what they could have purchased instead.
This certainly reduces the risk of an online purchase as far as PPP. The problem is that without making meaningful comparisons with other mattresses that are similar in design or in a similar price range you have no way to make any meaningful comparisons in terms of quality, durability, or value. Comfort/pressure relief is what you feel when you first lie on a mattress, support/alignment is what you feel when you wake up in the morning and these are what the comfort guarantee covers. Durability though is what you feel in a year or two down the road (and sometimes sooner). A comfort exchange has value but only for a limited time and beyond that you are reliant on a warranty and a warranty doesn’t cover the loss of comfort and support that happens when materials soften or break down unless there is a corresponding impression more than the warranty exclusion which is most often not the case. Comfort support and durability are all important parts of a mattress purchase along of course with all the objective, subjective, and intangible parts of each person’s personal value equation.
Phoenix