Hi greekbecky,
You may have read this already but there is a fairly extensive analysis of the quality and “value” of their mattresses based on the detailed specs the manufacturer provided me in post #1 here and they are better value than most of the mainstream mattresses you would find in a similar budget range.
To their credit they are also completely transparent about the materials in their mattresses so there is nothing “hidden” in their mattresses and their customers would know exactly what they are buying. they also have a good return policy as well.
I do agree however that they are not in the “ultra premium” range and that some of the comparisons they make with more costly mattresses are more about marketing than apples to apples comparisons.
I would encourage you to talk with them about your experience and the “sticky stuff” and see what they say and if they can help you.
Phoenix