Sedona Sleep

[phoenix]

Hi MountainSufi,

1) Lack of online reviews. Every other brand has a slew of reviews somewhere. When it gets into thousands of reviews, you can likely trust them. The only reviews I can find are on the company website, relayed by themselves.

Not surprisingly (because he is among the most knowledgeable people I know in the industry) I would echo Jeff’s comments about mattress reviews which are among the worst ways to choose a mattress.

While other people’s comments about the knowledge and service of a particular store or business can certainly be very helpful … I would always keep in mind that you are the only one that can feel what you feel on a mattress so I would be very cautious about about using anyone else’s suggestions, experiences or reviews on a specific mattress (either positive or negative) or review sites in general as a reliable source of information or guidance about how you will feel on the same mattress or how suitable or how durable a mattress may be for you. In many if not most cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person or even a larger group of people in terms of “comfort”, firmness, and PPP (Posture and alignment, Pressure relief, and your own Personal preferences) may be completely unsuitable for someone else to sleep on (even if they are in a similar weight range). In other words … reviews or other people’s experiences in general won’t tell you much if anything about the suitability, quality, durability, or “value” of a mattress for any particular person (see post #13 here).

2) How long has this company been in business?

Arizona Premium mattress is the manufacturer that makes the Sedona Sleep mattress and they have been in business online since 1997.

They are also one of the members here which means that I think very highly of them and that I believe they compete well with the best in the industry in terms of their quality, value, knowledge, service, and transparency.

3) Given their confidence in quality of product, why doesn’t their warranty match the longest in the industry?

Mattress warranties only cover defects in the materials or construction of a mattress and they don’t cover the gradual (or more rapid in the case of lower quality comfort layers) loss of comfort and support that is the main reason that most people will need to replace their mattress. In other words warranties have little to nothing to do with the durability or useful life of a mattress or how long it may be before you need to buy a new mattress and longer warranties are more about marketing than anything else. If there is an actual defect in the material it will usually show up early in the life of the mattress but knowing the quality and durability of the materials and components in a mattress are a much more reliable way to assess the durability and useful life of a mattress than the length of a warranty. There is more about mattress warranties in post #174 here.

4) Following the above question, customers must pay return shipping cost. This is odd, as every other manufacturer I’ve seriously considered gives a 100 day trial without return shipping cost.

So called “free” shipping or “free” exchanges are also just about marketing because the cost of returning or exchanging a mattress or individual layers are all built in to the purchase price of a product that offers “free shipping” or “free returns” so the majority of people who don’t return or exchange a mattress are the ones who pay for the minority that do. You can read more about exchange and return policies in post #25 here. Some manufacturers or retailers include the “real” return and/or exchange costs into the cost of their product and some manufacturers or retailers prefer to have them as a separate cost so only the people that return or exchange a mattress or a layer pay for it.

5) I’m not much of a stickler, but their website could use a good proofreader to instill a bit more confidence.

I agree with your comments here but there are many manufacturers and retailers in the industry that are much better at building good quality/value mattresses than they are at building websites.

After a phone call gave me info I needed I will order a mattress from them.

You certainly made a great quality/value choice … and congratulations on your new mattress

I’m looking forward to your comments and feedback once you’ve received it and have had the chance to sleep on it for a bit.

Phoenix