After several less than stellar encounters with other mattress companies, either waiting weeks for a response, getting no response at all, or getting incorrect information (it’s scary when YOU know more than the sales rep when you know almost nothing), I reached out to AZ Premium Mattress and Ken immediately responded.
Not only was he very patient with my questions, he is extremely knowledgeable and gave me some ideas to think about that I had not even considered.
To me, customer service is half the battle and Ken is very responsive. He also carries both full latex beds,latex/coil hybrids, toppers, Talalay latex, and firmness levels I haven’t been able to find elsewhere and his prices are very reasonable. I’m glad to have found him.
I haven’t ordered yet, but if you are looking, he’s worth emailing.