We purchased a Sleeping Organic custom mattress in January 2021, and have been issues almost the whole time. Within less than a year, the mattress was starting to sink, with a consistent sink of at least 1 inch on each side. When we take the layers apart and lay them individually on the ground, there is no real visible sink on the layers. The sink will be gone for a few days after it’s put back together, only to eventually sink again. Essentially, it feels like the mattress lacks durability and resilience - and it feels like it’s lacking in quality. I don’t know how else to explain it, but we have had latex mattresses from 2 other companies (Dormio and Sleep On Latex) and have not experienced anything like this.
We have a Room and Board bed, with metal slats. We will be sending pictures and details to Sleeping Organic but we wanted to get advice here as well. Our configuration is below. Would love any advice as to how to explore and solve this. We’re both largely side sleepers, and both of healthy/moderate weight.
13" Tree - 4 Layer
Top: talalay soft
Mid comfort: Dunlop medium
Mid support (split): 1) Dunlop medium 2) Dunlop firm
Bottom layer (split): 1) Dunlop extra firm 3) Dunlop firm
My husband swapped out the medium mid support layer for a firm mid support layer, and he still keeps having an issue with the sinking. It’s gotten really uncomfortable for both of us. We both sink in and there feels like there’s no support (hips dipping quite a bit).
Any advice? Has anyone else dealt with this issue?
Thank you!