(Our choice of retailer or manufacturer)
We have decided to go with Brooklyn Bedding who is a on line factory direct distributor. Over the past few weeks I have visited many websites and found theirs to be amongst the best and user friendly e-commerce bedding website I came across. Though I may be inexperienced at shopping for mattresses I do have some experience at shopping online. I have many other hobbies and interests that lead me to online forums and retailers who specialize in online sales. Many that have information that may not be up to date or miscategorized and this is a turn off to me and always has been my step one with online shopping. If the company who relies on selling products over the internet is not willing to put the time and money into their online store front and providing me the consumer with accurate up to date detailed information then I tend to want to pass right over them regardless of the quality of their product.
Variety in their selections of mattresses was another big factor when I was evaluating different online vendors I wanted to make sure that the company I was purchasing my product had a variety of mattresses to choose from. I wanted them to offer me both latex and memory foam for me to choose and I wanted them to have my choice of memory foam mattress as well as my choice in latex, which they do.
The prices of their mattress was also a concern their mattresses needed to all fall in a certain range that range for me was 1000 to 2000 dollar range which the majority of them did. I didnât want to have to pay much more if I needed to exchange the one I purchased for another.
Chat is big, I wanted to be able to ask my questions as they popped into my head. Many sites have it but many do not utilize it like they do. This company did, they did so much that one of their reps (Carlos) new me on a first name basis. He knew me so well that just by my location and the way I addressed him he knew exactly who I was. When he felt like I had hit the wall in my decision he opened another door. He not only knew my preferences but he knew the preferences of my partner. I was made offers in my selection that I did not know was available to me based on the information I provided in reference to my likings and the likings of my partner. In my opinion this is a characteristic of a company that values and relies on their customers base.
We ordered the mattress on January 15 around 9 pm and Carlos walked me through the purchase to make sure I got all the information correct and the free extras. On January 16 at around noon time I received confirmation that the mattress had already shipped. This is a good example of what I consider to be great online customer service, one to three days and its out the door. I received tracking numbers on two boxes one box is around 120lbs and the second is approximately 20lbs. The use FedEx as a carrier not my personal preference in shipping companies so I m going to cross my fingers and hope it arrives ok.
(I have to put a good word in here for Carlos their online sales rep he really made the experience painless. He was great at answering my numerous questions. He had patience with me and always put forth this âno pressureâ type demeanor. He answered my questions and not for one minute did I feel like I was dealing with a used car salesman. This tends to draw me into a sale and give me a sense of reassurance that I am doing the right thing. He listened to my concern, and remembered our conversations and when I began to experience paralysis on my decision of whether I should go with Visco or Latex he gave me just one more option Both. Not so much a hybrid where the core is poly and the comforts are latex but something I would refer to as a hybrid combo where one of the comfort layers were replaced with Visco. This was just the convincing that we needed to make our purchase.)
