Tempur-pedic Rhapsody Breeze Return/Replacement

[phoenix]

Hi adamroberts,

2. We can exchange it for any other bed, up or down in price for another 45 days free trial with no strings attached or fees.

You can see some comments in post #2 here about the two main strategies I would suggest when you are considering exchanging a mattress for another one at a store where there are no particularly good quality value options available to you or where you may not be able to find out the information you need to make an informed choice.

We bought it based upon the higher quality materials used, therapeutic support, and the supposedly cooling breeze material. I have slept hotter than I ever have in my entire life. We have tried different mattress covers, no cover, modal/bamboo sheets, and a set of Sheex all to no avail.

There is more about the many variables that can affect sleeping temperature in post #2 here and more about tracking down issues with sleeping temperature in post #2 here but there are some people that are more towards the “oven” end of the “oven to iceberg” range will tend to sleep warmer on any type of memory foam including most of the gel memory foams which tend to only have a temporary effect on the sleeping temperature of a mattress.

3. We can keep it, but then have to purchase something that will help me sleep cooler. (This is not really what we want to do, considering the price of the Tempur-pedic.

I would tend to avoid this as well in your circumstances because anything that you put on top of memory foam to help with temperature regulation (such as a more breathable polyfoam or latex topper or a natural fiber topper or mattress pad such as wool) to help it sleep cooler can also affect the ability of the memory foam to soften with body heat and can significantly change the feel and performance of the mattress.

1. We can return the Tempur-pedic for a full refund, with no restocking or shipping fees

You are fortunate to have this option and if I was in your shoes this is the option that I would choose because it would allow you to start over again and purchase a mattress that is much better quality/value than any of the mainstream mattresses that are available at Mattress Firm which as you probably know from your reading here I would generally tend to avoid completely (see the guidelines here).

Some further comments about the information you were given …

[quote]2. America’s Mattress I-Serta Profiles Prominence Super pillow-top hybrid set $2,699 (120 day trial, $99 fee for exchange/refund)
www.serta.com/buy-mattress/iseries/iseri...nce-super-pillow-top
Note, the salesperson did find out the thickness & densities in each layer for me
Prominence
• Thermo°Cool™ yarn Fabric Covers with TENCEL® fibers
• .75" Cool Action™ Dual Effects® Gel Memory Foam (5.5lb Density)
• .75" EverFeel™ Technology (4lbs Density)
• 1.5" Cool Action™ Dual Effects® Gel Memory Foam (5.5lbs Density)
• 1" Serta® PillowSoft™ Foam (4lbs Density)
• 1" Serta® Support Foam (5lbs Density)
• Duet® Coil Individually Wrapped Coil-in-Coil Support System[/quote]

These specs are completely incorrect and the “real” densities of the materials in their mattresses are lower than the specs they provided you. You can see some of the more typical specs for the materials that Serta uses in post #14 here that came from Serta. The specs for the pillow soft foam and the support foam that they provided are generally memory foam densities and they are both polyfoam layers so whoever provided you with this information has little knowledge of foam densities or they would have realized this as soon as they saw it. The support foam would be 1.3 lb density and the Pillowsoft foam is 1.2 lb density and the densities of the memory foam layers would be lower as well. On their own site here you can see that they list dual effects memory foam as 3.6 lbs (even lower than the specs I linked to).

I would make similar comments to the specs of the other Serta mattresses you listed and I believe you are getting completely inaccurate information.

I also wouldn’t consider any of the Stearns & Foster mattresses unless it was in a firm model which minimized the use of lower quality or “unknown” foams and added a topper on top and this would be a more risky choice than starting all over again.

We also went by The Original Mattress Factory, but due to their limited selection and 25% exchange fee & no refunds we decided there were better options. Although, they did have high density foam and closely compared to the Tempur-pedics in construction for half the price. www.originalmattress.com/serenity/overview

The OMF memory foam mattresses use similar or higher quality materials compared to the Tempurpedic HD line (5 lb and 8 lb memory foam and a good quality polyfoam base layer) but of course like many smaller manufacturers they are much better value.

We have found several online from Amazon to a few independents like Lucid, Sleep Innovations, Dynasty, Brentwood, Dream Foam, Ultimate Dreams, Pure Bliss, Night Therapy, Pure Crafted Beds, and several others. No specific order. Most of them have mainly great reviews, but most have not been owned more than 6 months or so, so it makes hard to gauge how long they may last. But for the price of most of these budget ones, it wouldn’t matter as long as they last 4-5 yrs. Plus with some of them charging return shipping fees for refunds, complaints on returns and issues w/ longevity we are not sure who to trust.

There is more about the most important parts of the value of a mattress purchase in post #13 here that can also help you make more meaningful comparisons between mattresses but knowing the quality of all the layers and materials in a mattress (see this article) is the most reliable and only way to identify any weak links in a mattress and it’s relative durability compared to other mattresses. Reviews will tell you little to nothing about the suitability of a mattress in terms of PPP or the durability of a mattress relative to other mattresses (see post #13 here). There is also more about the variables that can affect the durability and useful life of a mattress relative to each person in post #4 here.

IMO … you are fortunate that you have the chance for a refund and again, if I was in your shoes there is no doubt I would start all over again (with a sigh of relief that I wasn’t limited to mattresses that are sold at Mattress Firm) and follow the steps in the mattress shopping tutorial which has all the basic information, steps, and guidelines that you will need to make the best possible choice this time … and know how and why to avoid the worst ones.

Phoenix