Trouble with Savvy Latex mattress

Hello,

My husband and I recently bought the Savvy Rest Organic Latex mattress. Our previous mattress was a blended Latex/coil/foam number that began showing visible body impressions after only 12 months. I weight 135 and my husband weighs 185, so it wasn’t because we’re too heavy for the mattress.
We did tons of research before purchasing the Savvy. Everything we read led us to believe we would be buying a superior mattress that would alleviate back pain and last for a long time.
My layers are as follows:
Firm Talalay
Soft Talalay
Soft Dunlop
My husbands layers:
Firm Dunlop
Firm Dunlop
Medium Dunlop
The mattress is sitting on new steel framed box springs and 3" spaced slats across the bed with a middle support as well.
We’ve tried every combination of layers and for the life of us cannot get to a point where this mattress isn’t hurting our backs! It’s hurting in a pinpoint location on my L-5 and this is not normal for me. I thought maybe I’d injured myself, but over the holidays we visited family and slept in different beds for a few weeks. The pain disappeared, but then reappeared after my first night back on this mattress. My mother in law has an extremely soft and saggy mattress that almost creates a hammock when my husband and I lie on it together. I had some general back muscle stiffness in the morning, but it wore off quickly and I felt fine the rest of the day. The back pain I get from our Latex mattress is acute and stays with me all day.
I’ve tried all kinds of toppers and none have helped. I’m a back/side sleeper for reference. I know this is allegedly an excellent mattress, but for the life of me I can’t figure out what the problem is?!? Too soft?! Too hard?! Too thick?! Too thin?! Why is Latex hurting my back?!
Any ideas or suggestions would be immensely appreciated!!
Thank you:)

Hi LoJoFred0813,

Welcome to the Mattress Forum! :slight_smile:

I’m sorry you’re having a hard time finding a proper layering combination with your Savvy Rest mattress. While this mattress certainly uses very high quality materials, there is no brand or product that can guarantee to “alleviate back pain”, as that is entirely specific to the individual and subject to environmental circumstances (your health, work, level of fitness and flexibility, pre-existing conditions, etc.) more so than the mattress. Of course, you certainly want something to promote good alignment and not exacerbate any existing issues and provide good surface comfort.

My first question is if you’ve contacted your local retailer (if you purchased locally) or Savvy Rest directly (if you purchased online)? They do offer a 90 day layer exchange policy, and if you phone them in Virginia they are quite helpful and providing comfort layer recommendations.

So you basically have the softest and the hardest configurations that Savvy Rest recommends, respectively.

I’m not clear what you’re describing here. If you’re placing this item upon actual box springs (coils on the inside) this would be an inappropriate foundation for this mattress. Also, if you’re using a metal semi-flex style of foundation, this also would generally be inadequate for your mattress. Are the slats you mentioned part of the frame (perhaps you have a headboard/footboard bed set?)?

Not knowing what “every combination” entails and the results of each combination, I can’t provide much educated feedback to you, except to guess that your side (I’m guessing the softer side) is too plush overall for you, based upon your feedback. As an experiment, you may wish to take the medium Dunlop layer from the other side and place that in the middle of your combination, leaving a plush Dunlop on the top with the firm Dunlop beneath and see of that improves things. You could even try the medium Dunlop on top with the soft Dunlop in the middle and the firm Dunlop beneath and see if that resulted in better alignment. With the layers you have available those are two options I’d have off of the top of my head.

I doubt that a topper is your solution. You seem to be describing a product that is overall too soft for your personal support needs, and a topper would actually exacerbate this to an extent. The product you purchased does use excellent materials (it’s not “alleged”), but your own personal comfort and the quality of the materials, especially in a bed where a multitude of configurations are possible, doesn’t necessarily go hand in hand. This is one of the benefits of a customizable system – to be able to change the comfort without completely changing the mattress – but I realize it can also be a source of frustration until you find the combination that best suits your personal needs.:S

Even if you’ve had the mattress longer than 90 days, I would still contact Savvy Rest directly and ask for guidance. They’ve been known to assist their customers even after the 90 day trial period, and you can see if they have other ideas besides the ones that I’ve presented here. Let me know what you find out - I’ll be interested in learning what they might suggest for you.

Phoenix

Thank you for your response!

We have contacted the store where we bought the mattress and the owner was very helpful in trying to remedy our problem. He helped us exchange a couple of our layers for free and even delivered them to us. The problem was, I don’t think he actually knew how to recommend the right combination for the issues we were describing.
We also contacted savvy several months ago. They gave a layering recommendation, but I believe we definitely need to follow up with them and ask for more technical guidance. We’ve tried several combinations, but at this point I’m not sure we fully understand the differences in the layers enough to guess at the next best combination. I am going to try your recommendation though!
You mentioned the foundation and now I’m worried we’ve got that wrongWe have a head and footboard with slats 3" apart, then we have two twin box foundations (steel boxes), then our mattress. I used the term “box spring”, but that may be an incorrect description as there are no springs in the foundation.
Do we need to change the foundation?
I’ll call Savvy tomorrow and get into more detail with our issues. My husband called last time so maybe I’ll get better results since I’m really the one having issues.
I know this mattress can work for us…I just can’t figure it out!!! I’ve slept on other mattresses without resulting back pain so I know it’s not just me. I’m young-ish (33), fit, no history of back injury, etc, so I know a quality mattress should theoretically provide me years of restorative sleep. I’m also pregnant (17 weeks) and a mom of 3 under the age of 5 so I badly need good sleep! Our last mattress was fine until it started sagging (I believe prematurely due to having a bad foundation, since corrected). It was a savvy hybrid, medium plush, I believe?
Anyway, I’ll report back the results of my convo and the new layering combination.
Thank you again for your help!

Hi LoJoFred0813,

I’m glad that your local dealer was able to assist you as best he could with trying to help you find a comfortable combination of latex layers. It sounds like he went “above and beyond” with the free layer exchanges. And while I don’t doubt he tried his best, it is difficult to suggest and predict what layers might work best for someone.

They are very helpful on the phone and of course the most knowledgeable about their product.

It sounds as if you have a king mattress (or perhaps a queen with split boxes). It seems that you have quite a few slats underneath your “box springs/foundations”, but you need to make sure that these are properly reinforced with legs down to the floor, a head-to-toe center beam, or as t-slats. You didn’t mention about that reinforcing, so that would be my first suggestion to check.

Regarding the foundations, I would not recommend using a foundation with a metal grid network on the top. If the cover were peeled back, a box spring might look like this:

Under the covering, a torsion modular unit might look like this:

Under the covering, a semi-flex foundation would look like this:

Most latex mattress manufacturers would recommend a true foundation that looks something like this under the covering:

A small “set” or flex in a foundation will be amplified and evident in any mattress.

I think that’s an excellent idea.

Congratulations! An even better reason to get your restorative sleep.

Thank you again for your help! You’re welcome. I look forward to the results of your conversation and any potential changes you make.

Phoenix

This is an interesting thread, inasmuch as I purchased a king size ten inch blended talalay latex mattress with a new foundation from a member dealer here almost two years ago. I went with their recommendation, and have two twin bed sized semi-flex foundations under the mattress.

I had reason to call them a few months ago to inquire about the conventional mattresses they manufacture. During the course of that conversation they confirmed that I had purchased what they refer to as a semi-flex foundation.

Whether it has caused any damage or not is beyond me, as the mattress is too heavy for me to turn over without help from another person or two. :slight_smile:

Hi Trevor-h,

Some manufacturers do opt to recommend or provide a semi-flex foundation under their products. As long as you’re using what the manufacturer supplied or recommended, I would have no concerns, as you’d be covered under their manufacturer’s warranty. There are different levels of quality of semi-flex foundations, and if there was an issue you would tend to notice with excessive sagging or noise under your mattress.

Phoenix

Dear Phoenix,

Thank you for your reply.

I have no worries whatsoever about any possible mismatch of mattress and foundation components made from my prior purchase. Nor, do I expect to have any down the road. Should a problem arise, I feel that I will be taken care of well by this member-dealer.

They were both courteous and knowledgeable and treated me as a customer with respect. They took the time to explain their offerings for sale in a polite manner and answered all my questions.

It was not my intent to stir up a hornet’s nest with my reply; but rather, to point out that sometimes a good faith difference of opinion may exist between vendors,. as I believe this dealer had only my satisfaction as his number one goal.

The above is why I refrained from making any public mention of who my dealer was for this bedding system. I would do business again with them in a heartbeat. and would have no qualms sending my best friend there to look over and purchase bedding.

Thank you again for your prompt reply.

~Trevor-h

Hi Trevor-h,

I don’t think you stirred up anything negative at all. :slight_smile: I think that your post was fine and pointed out exactly what you intended, that some manufacturers do use a semi-flex foundation, and as long as you’re using what they recommend/supply, you should be just fine.

Thanks for the good contribution and input!

Phoenix