campbellsa:
I’m not sure that you’re completely understanding what I’m describing, as you keep referring to the bottom part of your mattress set as a “box spring”. A “box spring” is a very specific type of component, and I think you are using that as a general term. The terminology I’m using is very specific, so let me try to me more clear so that you don’t unnecessarily spend more for something that may not be necessary.
The bottom part of the sleep set, between the metal bed frame and the mattress, is often referred to by people as a “box spring”. But with modern mattress sets, this terminology would be incorrect. We more commonly reference this piece as a “foundation”, and there are different types, some which flex and others that don’t flex. The ones that flex will generally impart extra comfort to a mattress.
A box spring technically is a foundation using actual coil springs on the inside. True box springs haven’t been commonly used by major brands for decades, which is why I’m guessing you weren’t using a true coil box spring on your old bed set. A box spring would make a mattress feel softer.

Torsion system foundations replaced box springs and these also had a certain amount of flexibility that would increase the softness of a mattress. These haven’t been quite as common the past 20 years or so, so I’m guessing you probably didn’t use one of these as well.

Semi-flex foundations using a metal grid network have been very popular the past 20 years, and you may have used something like this under your mattress. Despite the name describing them, these foundation do not flex and are rigid. A foundation like this would feel exactly the same under your mattress as the current metal platform base that you are using.

Wood foundations are also popular these days. There are different variations of quality, but these are also rigid and impart no comfort to the mattress. A foundation like this would feel exactly the same under your mattress as the current metal platform base that you are using.
If you were previously using a box spring or torsion system, these would have made your mattress feel softer in the past and not having them would be the reason for your mattress now feeling harder.
If you were previously using a semi-flex or wood foundation, there would be absolutely no difference in the feel using those versus the metal platform bed base that you’re currently using, and the reason your mattress feels different is most likely due to shipping damage.
I hope that’s clearer for you. I don’t want you unnecessarily buying something that won’t alleviate your issue.