Hi chrismv48,
They certainly used to ship a quality product and it’s possible that they still do but at the very least I would want confirmation that the foam densities that they list on their site are correct. The only way to do this would be to know the correct weight of the mattress so you can calculate what the mattress “should weigh” and compare it to what the mattress actually weighs.
At least some of their law tags appeared to show that the weight of the mattress was lower than it should be (see post #7 here) but their supplier (FXI) also indicated that the law tag was incorrect and that they needed to correct them (see the PS at the end of post #17 here).
If you can confirm that the Cirrus Luxe is the correct weight (they could send you a picture of a corrected law tag to confirm this before you did the exchange) then at least you could be confident that the densities are correct and that the materials are still good quality/density so the only risk you would be taking would involve the exchange process itself and your confidence that the Cirrus Luxe would be a good “match” for you in terms of PPP…
The mattress shopping tutorial includes a link to a list of some of the better online memory foam options I’m aware of (in the optional online step) and several of them make good quality mattresses that are designed to be reasonable approximations of many of the Tempurpedic mattresses (including the Cloud Luxe) which would be well worth talking to and considering.
If you want to include local options in your research as well then if you let me know your city or zip code I’d be happy to let you know about the better options or possibilities I’m aware of in your area as well.
Phoenix