i did weigh it - it was 5 pounds IN THE PACKAGE. i also weighed my two latex toppers - the 19 ILD without packaging is 22 lbs and 36 ILD in the vacuum plastic wrap is 28 pounds. now remember all these three pieces are supposed to be the same exact 2 x 60 x 80 dimension …
and my 3" thick 50 ILD HD PU foam was 25 pounds shipping weight as per UPS ( i did not weigh it ).
so we have 28 LBS, 25 LBS, 22 LBS … 5 LBS !
and if you don’t believe that i’m having this issue you can always call foamonline and they will tell you that what i’m saying here is what i told them - just tell them it’s a guy from brooklyn that has been tormenting you for the past 2 weeks about his firm HR foam order.
compared to the service i get from Amazon this is not even in the same universe. one time i ordered a book from Amazon and 2 day after its scheduled delivery date it was not delivered - so i called Amazon and they overnight shipped me a second one for free - i ended up with two book copies arriving on pretty much the same day. now that’s service !
the other time on Amazon i ordered a 60" Samsung LED TV and after trying it for a few days i decided i liked the picture on my Vizio better, so i called Amazon and said take it back - they came to my house and took it and i didn’t pay a dime for return shipping, and the box was about 70 inches long ! now that’s service !
but these people - they just grab my money and they don’t seem to particularly care about satisfying me at all - at no point did i feel as if they cared about anything at all except holding on to my money.
to their credit they did say they will refund if they determine they shipped me a completely wrong foam - but come on ! they could have determined this in 30 seconds - instead they said we will look into it monday … on Amazon i can call at 3AM and say i want a refund and in 5 minutes i will have it even if it wasn’t Amazon’s fault.
look i never said they were crooks - all i ever said is that it is a terribly run business - so bad that i decided to order inferior foam ( HD grade versus HR grade ) from somebody else simply so i would never have to deal with them again - but now despite my best efforts i am dragged into dealing with them anyway !
i think other people have the right to know about my experience, and if somebody else had a positive experience they can share it too, and the people can decide who they want to believe.
i write reviews on Amazon all the time. one time i wrote an honest review and the next day i was contacted by seller and they offered me a refund just for removing my review ( they previously didn’t want to take the product back ). and guess what, i was never banned from Amazon, i was never warned, and i am still a valued customer and i buy just about everything there because their service never let me down.
on the other hand with these foamonline people if you ban me i will just make a youtube video about my experience with them - and it will get more views than than my posts here. i have done 3 reviews on my youtube so far and they averaged 3,000 views each. my posts here get about 20 - 30 views.
and you can be sure when i do the video it’s not going to be polite like my posts here - it’s going to be Fs and MFs every other word and it will have a lot more detail that i spared here in order not to sound bitter or biased and will have so much color it will make your head spin.
i’m not threatening anybody - i’m just saying my steam has to go somewhere - if you block me here it will go on YouTube
in fact why don’t i go ahead and start filming the video now while i still have this 5 pound package - then i can include the footage in my video and nobody will be able to doubt for a second that what i am saying is true. i have their packing slip and shipping label and they don’t match each other and i can get both on video and i can weigh the package on video too.