What is the real story here?

[phoenix]

Hi BountyHunter,

I would encourage you to read my replies a little bit more carefully because your comments are beginning to border on being somewhat nonsensical and breaking the forum rules … particularly #7 …

7. If a member has a pattern of posting meaningless, misleading, argumentative, inflammatory, disruptive, or inaccurate information that is not in context with a thread (or “trolling”)… their posts will either be edited, transferred to a single thread, deleted, or they may be warned and finally banned if necessary.

In your case this is a warning.

Maybe they should be especially for an online purchase

As I’ve already mentioned, there is no “should or shouldn’t” here … only preferences. A return policy will be more important to some people than others and this is part of each person’s personal value equation that they can decide for themselves.

Oh my, get real, everything is a hidden cost. They do not advertise as a separate line item what each part of the mattress is or how much Mattress Underground membership costs for them.

I’m not sure what you are getting at here but the fact that it’s not specified separately is why it’s a “hidden” cost. If you read the links in the previous reply you will have a better understanding of what I meant. If you have spent as much time as I have talking with manufacturers and retailers then you would also understand that the return policy and the costs involved to a manufacturer or retailer and their estimate of their likely percentage of returns is certainly something that affects their pricing model and the price of their mattress and is something that they certainly put some thought into (along with many other factors as well … see post #14 here).

Return policy then is only a concern with Saatva, I see.

Again I would read my replies a little more carefully before you resort to sarcasm. As I mentioned in the earlier part of this reply and in my previous reply … return/exchange policies are a preference choice that is one of many factors that an informed consumer can take into account in deciding on the “value” of a mattress purchase. Their return policy is what it is and it certainly isn’t a concern of mine. All that is important to me is that a consumer that is considering their mattress knows what it is and the costs involved with a return so that they can take it into consideration.

Now that is an interesting and contradictory statement as your tutorials have blasted the 2 minute in store lay on the bed. Plus for an online purchase a proactive return policy would be paramount, otherwise you are totally stuck, so that absolutely makes no sense.

Again it’s clear that you haven’t read the tutorial (or at least you missed the step that includes the testing guidelines that I would suggest) or perhaps you are deliberately misrepresenting what you read (which would be “trolling”) … but either way I certainly wouldn’t suggest a “2 minute in store lay on bed experience”.

I would also suggest re-reading post #2 here that I linked in an earlier reply and which is also in the tutorial which has more about the different ways to choose the most suitable mattress (either locally or online) that is the best “match” for you in terms of “comfort”, firmness, and PPP (Posture and alignment, Pressure relief, and Personal preferences) that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for. One of the comments in this link is this …

I would also be aware that careful and objective testing is very different from the more limited or more “subjective” testing that most people do when they choose a mattress based on “showroom feel” which can have a lower chance of success than random chance alone (see this study)

I guess we will agree to disagree about you answering the questions but IMO that kind tends to confirm that this is not really unbiased as it is presented for providing useful information not tainted by membership money. Pretty sure I have gleaned any usefulness and have a better understanding of how the mattress rating business works now too.

You are always free to agree or disagree with anything you read here and you are also free to spend your time at any websites that you wish to. I certainly have no issues with what anyone chooses to believe or not to believe or the type of facts they take into consideration. Some people still believe that the world is flat and spend a great deal of time on websites that they believe prove that it is and will argue with anyone who says it isn’t.

While you can read here as much as you wish … if you do wish to keep your posting privileges here then you will also need to stick to the rules of the forum without engaging in any further trolling.

Phoenix