APM Shredded Latex Pillows - Am I missing something?

@Arizona_Premium

Recently received (2) of the queen size shredded latex pillows. Both pillows seem under-filled, and I’m having a really hard time finding them comfortable.

Is there a break in period, or some other process I’m missing?

Do you offer shredded latex to fill these out? Presently find them unusable.

@Arizona_Premium