Charles P. Rogers

Hi… I appreciate all the helpful information on your site! i called Charles Rogers with some questions about the Powercose mattresses and was really disappointed with the rep I spoke with. He was very impatient and .could or would not answer in any detail. He did offer that the foam is from Capital Foam around the corner in Rutherford, NJ (so it is NOT from Hickory or Carpenter as advertised on their website and also noted by The Old Bed Guy). That lack of disclosure bothers me… I also asked him to explain the difference between the Powercore foundation at $400 and the $200 St Regis one (other than aesthetics) and said I’d like to purchase the less expensive one as it would be covered by the bed frame and bedskirt. He said they wouldn’t sell the cheaper one to me. Unless there is something functional or more heavy duty about the Powercore foundation at double the price, I would be paying $200 for cosmetic reasons. I’m not sure I will purchase there now. I am considering a Restopedic as I had a very nice conversation with the owner, who was happy to answer my questions. They don’t have pocketed coils, however, so I want to take some time to visit them and test their beds,

Hi buddercup,

Thanks for taking the time to share your comments and feedback about Charles P. Rogers … I appreciate it.

Just for the sake of clarity … Capitol Foam is a foam fabricator and not a foam manufacturer so they could be getting their foam from any of the many foam manufacturers in the US (including Carpenter or Hickory) and then they would be the ones that then cut it to size. I should also mention that there are many foam manufacturers in the US that make very high quality foams besides Carpenter and Hickory and for anyone to suggest that there are only two is both misleading and inaccurate.

It’s possible that the St Regis foundation isn’t suitable for their Powercore mattresses for some reason or wouldn’t meet their warranty criteria for that specific mattress but they should at least be able to explain the difference between them and why they wouldn’t sell you the lower cost foundation because you are asking a legitimate question.

I’m not sure which mattress you were looking at but if you do decide to include them as an option then I would make sure that you are able to find out the specifics of all the materials and layers inside the mattress you are considering so you can confirm that there aren’t any lower quality materials or “weak links” in the mattress.

I would also keep in mind that if you aren’t local to them and can’t test a mattress in person then the exchange and/or return policy and any costs involved may become a more important part of the “value” of a mattress purchase just in case the choice you make doesn’t turn out to be as good a “match” for you in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences) as you hoped for. There is more about the most important parts of the “value” of a mattress purchase in post #13 here that can help you make more meaningful quality/value comparisons between mattresses.

There is one pocket coil mattress listed on their site (the Dream Dimensions) but the rest are either offset coils or foam mattresses (latex or memory foam). You can see some comments about Restopedic in this topic and this topic and this topic and a forum search on Restopedic (you can just click the link) will bring up more comments and feedback about them as well… They tend to use higher quality materials than most of their competitors in similar budget ranges and they certainly make some very high quality/value mattresses and most importantly of all they are transparent about the type and quality of the materials and components they use in their mattresses.
.
You may have seen this already but just in case you haven’t … some of the other options or possibilities that may also be well worth considering if you are in the Connecticut area (subject to the quality/value guidelines I linked earlier) are listed in post #2 here.

I’m looking forward to finding out what you end up deciding and of course any comments or questions you may have along the way.

Phoenix

I just wanted to weigh as someone who owns a Charles P Rogers mattress and is very happy with my purchase. I got the Powercore Estate mattress and foundation (queen size), and my partner and I often remark how it’s the best mattress we’ve ever slept on. (I’m in my 40s and he’s in his 50s, so we’ve spent many nights on many mattresses.) I’m don’t have the technical knowledge that most of the posters have, but in layperson’s terms: it’s the right combo of firm core with a plush top for me. I can’t feel my partner when he rolls over or moves. It’s the right temperature (e.g. I don’t wake up sweaty). And I feel like it was an excellent price for the quality I paid. I also liked supporting a smaller, US-based company.

I bought the mattress before a move to CA when I was living in NYC – so I did have the opportunity to visit the showroom and try out the mattresses in person. I was hesitant to get their most expensive mattress, as I’m a little skeptical of the whole mattress-buying experience. But I felt like the materials used justified the higher price. And I’m really glad with my choice. We’ve been sleeping on the mattress since June 2014, so almost a year.

I also bought a St Regis twin and trundle for my 9-year-old step daughter. She loves her bed, and adult relatives who have come to stay with us have said it’s very comfortable. We also bought two beds from CPR: the leather wingback bed for us and a white/brass twin and trundle for our daughter. Other than a slight delay with the deliveries (to California), we’ve been very, very happy with our purchase. I’d recommend the Powercore Estate to anyone (which is why I’m taking the time to write this post.) And I had an all-around good consumer experience with Charles P Rogers.

Hi Scooby,

Thanks for taking the time to share your comments and feedback about your Powercore Estate … I appreciate it :slight_smile:

It certainly sounds like you made a great choice in terms of suitability and PPP (Posture and alignment, Pressure relief, and Personal preferences).

[quote] I feel like it was an excellent price for the quality I paid.

But I felt like the materials used justified the higher price. And I’m really glad with my choice. We’ve been sleeping on the mattress since June 2014, so almost a year.[/quote]

Did you happen to find out the type and/or quality/density of all the materials and components in your mattress? If you did it would be great if you could post them on the forum. Since you can’t feel the quality of the materials in a mattress (lower quality and higher quality materials can feel the same when the mattress is relatively new) … the only way to know the quality/durability of a mattress would be by knowing the specs of the materials inside it (see this article).

The latex in your mattress and the pocket coils are certainly high quality and durable materials and the 25mm (about 1") of quilting material isn’t thick enough to be a weak link in the mattress but a mattress is only as durable as its weakest link so if you were able to confirm that there aren’t any other materials in the mattress (other than the ones I mentioned) then it would certainly be fair to call it a high quality choice. If there are any other materials in the mattress other than what I listed then the quality/durability of the mattress would depend on what they were.

Phoenix

Hi Phoenix,

My husband and I live in Toronto and are considering having a Charles P Rogers Estate Powercore 9000 shipped here. Even with the exchange rate, shipping and duty, it’s a good price compared to the local premium mattress, made by Marshall. One of the reasons I’m interested in CPR is the natural materials used (although I can’t locate where I first found this information), and the generally positive reviews I’ve read in various places. I don’t want to deal with off-gassing and excessive chemicals in the place where I spend so much time.!

I did see that you endorse organic bed maker Dormio which is located in Toronto. But there site is hard to navigate, and the only legitimate reviews I can find are mixed. I’m concerned that the bed will disappoint after a few months. I’m considering going and testing their beds, but quite frankly I don’t trust sales people to answer questions about things like longevity truthfully (or even confidently).

I guess my questions are:

  1. Why do you support Dormio? What is it about their beds that you like?
  2. Do you have negative feedback about CPR? I know they are also less than ideal in terms of detail, but in their case I feel like I’ve read enough reviews that I have a better sense of what I’m getting
  3. How do you know that people commenting on your site aren’t planted by the manufacturer/company?

I guess I’m feeling skeptical today! Anyway, I do appreciate all the excellent information on your site… Hoping it can help me find the right bed that will last for at least 10 years.

with sincere thanks, TV

Hi TV,

While Marshall makes some good quality mattresses … I’m not so sure they would be a good reference or point of comparison for the “value” of a mattress purchase and you certainly have many other options available to you besides Marshall.

There is also more information in post #2 here and the more detailed posts and information it links to about safe, natural, organic, “chemical free”, and “green” mattresses and mattress materials that can help you sort through some of the marketing information and terminology that you will encounter in the industry and can help you differentiate between them and answer “how safe is safe enough for me” so you can decide on the types of materials you are most comfortable having in your mattress. These types of issues are complex and are generally specific to each person and their individual sensitivities, circumstances, criteria, beliefs, and lifestyle choices.

While I do recommend the members here “as a group”, I don’t make specific suggestions or recommendations for either a mattress, manufacturers/retailers, or materials because only you can feel what you feel on a mattress or decide on the types of mattresses and materials that you are most interested in trying or that you tend to prefer and there are too many unknowns, variables, and personal preferences involved for anyone to know which specific mattress design or combination of materials would be best for you based on specs (either yours or a mattress) or theory at a distance (see mattress firmness/comfort levels in post #2 here). What is “best” for you either in terms of a mattress or a manufacturer/retailer can be very different from what would be “best” for someone else.

I can certainly help you narrow down your options by helping you know how and why to avoid the worst ones and with “how” to choose or act as a fact check or answer specific questions you may have along the way but not with which specific mattress, company, or manufacturer to choose.

The most effective approach would be to follow all the steps in the mattress shopping tutorial which has all the basic information, steps, and guidelines that you will need to make the best possible choice … and know how and why to avoid the worst ones … and if you follow the steps one at a time you will have the best chance of success.

The reason that the members here have been invited to become members is because I have come to know them well enough to believe that they share the goals, values of this site and they are among the retailers and manufacturers that compete well with the best in the industry in terms of their quality, value, service, and transparency. Of course there are many other retailers/manufacturers that would also be well worth considering that aren’t members of the site (at least yet). There is more about how I choose the members here in post #2 here and in post #5 here and the site has grown from its original membership list of about half a dozen retailers/manufacturers when it began to currently over 40 members and of course the membership list will continue to grow over time as I identify new members that meet the criteria and show an interest in becoming members here as well.

Two of the more important links in the tutorial that I would especially make sure you’ve read are post #2 here which has more about the different ways to buy a suitable mattress that is the best “match” for you in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences) that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for that are involved in each of them and post #13 here which has more about the most important parts of the “value” of a mattress purchase which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability, durability, and value.

The tutorial also includes this link to a list of some of the better online options I’m aware of that ship across Canada and the better options and possibilities I’m aware of in the Toronto / GTA region (subject to the quality/value guidelines I linked) are listed in post #1 here.

You can read more about Charles P Rogers in post #34 here earlier in this topic (and the rest of the topic we are posting in) and in this topic and this topic as well and a forum search on Charles P Rogers (you can just click the link) will bring up more comments and feedback about them as well. There are also some comments about the Powercore Estate 9000 in posts #3 and #4 here that may be helpful.

I would also be very cautious about using other people’s reviews or experiences on a mattress (either positive or negative) as a reliable source of information or guidance about how suitable a mattress may be for you or the durability of a mattress and in many cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person may be completely unsuitable for someone else either in terms of suitability and PPP (Posture and alignment, Pressure relief, and Personal preferences) or in terms of durability (see post #13 here). Reviews about the knowledge or service at a particular store can certainly be helpful but when it comes to the specifics of a mattress they won’t provide you with the type of reliable information you will need to make an informed choice about how well you will sleep on a mattress, how long you will sleep well, or the “value” of a mattress purchase compared to all the other options that are available to you either in your area or online.

Outside of PPP … a mattress is only as good as its construction and the quality of the materials inside it regardless of the name of the manufacturer so if you can find out and list the specifics of any of the CPR mattresses you are considering (see this article) then I can certainly make some comments about the quality of the materials or help you identify whether there are any weak links in the design.

As you probably know (or at least will come to realize from the previous links in this reply) … the only way you can know for certain whether any mattress will be suitable for you in terms of PPP and whether you will sleep well on it will be based on your own testing or personal experience so I would make sure that you are comfortable with any return and/or exchange options that you have with any online purchase (and the costs involved) just in case your choice doesn’t turn out as well as you hoped for because there is little value in purchasing a mattress that you don’t sleep well on regardless of the quality of the materials or the price of the mattress.

I think that in most cases it’s self evident based on their previous history and questions on the site prior to their “review” (and it’s not that difficult to recognize a pattern of “planted” reviews which are so common on many sites) but as I mentioned earlier in this reply I wouldn’t pay all that much attention to other people’s experiences or reviews about any particular mattress anyway because they will likely have little relevance to your own specific needs and preferences and reading reviews (here or anywhere) is very different from the type of research that I would suggest in the first place. I would rely more on your own careful testing and experience and more factual information and analysis and all the other parts of your personal value equation that are important to you to make your choices rather than the more subjective opinions of others that can’t be validated or isn’t relevant to you.

If a mattress is a good match for you in terms of PPP and also meets the quality/durability guidelines in post #4 here then it would certainly be reasonable to expect that it will last you for 10 years or depending on the quality and durability of the materials … in some cases even longer.

Good luck in your search and I’m looking forward to finding out what you end up deciding … and of course any additional comments or questions you may have along the way :slight_smile:

Phoenix

Phoenix, Thanks for your detailed reply. I’m going to spend some time this weekend combing through all of the posts and links that you suggest and I’ll let you know what we end up deciding!

best, TV

Hi TV,

That would be great :slight_smile:

Phoenix

TV, was just curious what you decided since I’m looking at the Charles Rogers too?

Hi BeachMac,

I would be very cautious about using other people’s experiences or reviews on a mattress (either positive or negative) as a reliable source of information or guidance about how you will feel on the same mattress or how suitable or how durable a mattress may be for you and in many cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person may be completely unsuitable for someone else to sleep on (see post #13 here).

Phoenix

I am also interested in the Powercore estate mattress line. I called and asked about the beds and learned the coils used are 1 gauge thinner (13 gauge) but have more twists than normal and are tightly packed. The latex layer in the 5000 model is 2" of 32 ILD Talalay, the 7000 adds a 1" layer of 24 ILD Talalay, and the 9000 adds another 1"" of 24 ILD gel infused Talalay for 4 inches of latex total…

Since I am not in a position to try out these mattresses, I hoping that the 7000 with the 1 inch of software latex will take the edge off the “back sleeper best buy” model 5000. I sleep on back and side, and am concerned that the 9000 with 2 inches of softer latex might cause a 200 lb guy like me to sink in too far at the hips (>1.5 inches) Any thoughts on if this is enough latex over the mattress coils to indicate a quality build?

Hi Xyth,

The thickness of the foam on top of the coils has little to nothing to do with the quality or durability of the mattress … only whether it would be a suitable “match” for you in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences). There are no lower quality materials or “weak links” in any of the mattresses you are considering.

In very general terms side sleepers tend to need a thicker/softer comfort layer than back sleepers and stomach sleepers tend to need the thinnest comfort layers of all but these are only very generic guidelines and when it gets down to the specifics that would work well for any particular person then only your own testing or personal experience can tell you whether any mattress is a suitable “match” for your body type and sleeping style.

You are the only one that can feel what you feel on a mattress and there are too many unknowns, variables, and personal preferences involved to use a formula or for anyone to be able to predict or make a specific suggestion or recommendation about which mattress or combination of materials and components would be the best “match” for you in terms of PPP or how a mattress will “feel” based on specs (either yours or a mattress) or “theory at a distance” that can possibly be more accurate than your own careful testing or personal sleeping experience (see mattress firmness/comfort levels in post #2 here).

When you can’t test a mattress in person then the most reliable source of guidance is always a more detailed conversation with a knowledgeable and experienced retailer or manufacturer that has your best interests at heart and who can help “talk you through” the specifics of their mattresses and the options they have available that may be the best “match” for you based on the information you provide them, any local testing you have done or mattresses you have slept on and liked that they are familiar with, and the “averages” of other customers that are similar to you. They will know more about “matching” their specific mattress designs to different body types, sleeping positions, and preferences (or even to other mattresses that they are familiar with) than anyone else.

An online choice is always a higher risk purchase because you won’t know whether it’s a good match for you in terms of PPP until you sleep on it. There is also more about the different ways to choose a mattress (either locally or online) that is the most suitable “match” for your specific needs and preferences and that can help with how to identify and minimize the risks of making a choice that doesn’t turn out as well as you hoped for that are involved in each of them in post #2 here.

When you are making an online purchase that you haven’t tried in person then the options you have after a purchase to exchange or return the mattress or make changes in individual layers to fine tune the comfort and support of the mattress (and the costs involved) is the most effective way to reduce the risks involved and for most people would become a much more important part of the “value” of your purchase so I would make sure you are comfortable with the options they provide after a purchase “just in case”.

I would also keep in mind that you can always add additional softness and pressure relief to a mattress by adding a topper but it’s much more difficult to firm up a mattress that is too soft because this would normally require removing and replacing the layers or components in the mattress that are either too thick or too soft.

The tutorial post includes several links to some of the better online options I’m aware of (in the optional online step) and if you let me know your city or zip code I’d also be happy to let you know about the better options or possibilities I’m aware of that are close to you as well.

Phoenix

After much research, I just bought a Charles P. Rogers St. Regis and the tag indicates it was made in the USA along with the manufacturing date (10/28/2015).

I’ve only slept on it one night so far.

Hi mosburger,

It’s good to see that they are manufacturing their St Regis mattresses in the US now. Even earlier this year they were still being made in China or the Phillipines.

Did you happen to find out the information listed here about the type and quality of the materials and components in the mattress? If you did (and knowing the quality and durability of the materials in a mattress is one of the most important parts of the “value” of a mattress purchase) it would be great if you could post the specs on the forum since there have been some forum members that have considered the St Regis over the years (and some that have purchased it) but none of them were able to confirm whether there were any lower quality materials or “weak links” in the mattress that could compromise the durability and useful life of the mattress.

Phoenix

Charles P Rogers completely failed us. After reading the consumer reports review, and many others online, my wife and I ordered a nano 2 from Charles P Rogers at over $2,800, and a set of sheets to go with the new mattress. We even agreed to pay the extra $140 shipping fee. After a month had passed we were contacted by a shipper in Billings, MT, over 300 miles from my house. He informed me the mattress was damaged and he was concerned I would not accept it. He sent me photos which I forwarded to CPR. CPR offered me a mattress cover If I would accept the damaged item, which we refused. Next they said they would have a new mattress shipped within the next 3 weeks. Needless to say after a month we never saw a mattress or the sheets. At this point, we have paid interest on a credit card for a product we never received, and a week after canceling our order we are still waiting for a refund. Stay away from charles p rogers and buy locally.

Hi dmjessup,

I’m sorry to hear about your experiences with Charles P Rogers but I appreciate that you took the time to share them on the forum.

While your experience would be somewhat uncommon … that certainly wouldn’t make it any less frustrating and I hope you have the chance to let us know once you’ve received your refund.

Phoenix

:sick:
I purchased a Charles P. Rogers BILTMORE MATTRESS in January of 2015. (No longer made)

I bought it because my previous mattress was made by this company and last 25+ years. It was a tight top, flipable, queen that was absolutely fantastic.

For the first 9 to 10 months this new mattress was great! Loved IT. Then it started to develop a divot in the center. I’m a two-way sleeper. I start on my back then roll to my right. This divot is right in the center and goes down approx 1.5" to 1.75" when I wake up. This creates a slope of about 20-degrees for me to role out of in the morning.

This mattress came with a 10-year pro-rated warranty…

“:• If a body impression exceeds more than 1.5” on an otherwise not
worn out mattress we will replace within 10 years of delivery.
Mattress must be clean, not torn and unstained. We will inspect prior
to pick-up. Use of mattress protector or encasement strongly
recommended. Mattress covered with one of our protective products
automatically qualifies without inspection. 1 year full/10 year pro-rated
coverage"

When I called about the warranty service they offered “You will receive a credit of $78.67 to use towards your replacement mattress.”… That is hardly the prorated amount due based on their warranty. Further they suggested that I buy the St. Regis Mattress to replace it.

The idiocy of this is I save more money my the St. Regis directly from their web site when the shipping is free (not the 195.00 they want to charge).

At this point I am contemplating what action(s) I may take against them, but as it stands now, I will NOT be buying a new mattress from them again.

Hi Linker314,

I’m sorry to hear about your experience with your Charles P Rogers mattress.

Did they come out to do a warranty inspection and measure the depth of the impression (when there is nobody on the mattress)? Did they tell you your warranty claim was approved?

Phoenix

They never came out to do an inspection. After speaking with them I recieved the following email:

“Our sincere apologies regarding the delay in response. Thank you for sending the images to specify the issue in this matter. Please find attached warranty information for your Biltmore Queen Mattress. As stated you are covered under our pro-rated warranty, we will replace the mattress at a prorated charge plus transportation costs.
Your order was delivered in January 2015 making the use of the mattress 1 year and 2 months. You will receive a credit of $78.67 to use towards your replacement mattress. Please note, we no longer produce the Biltmore Queen Mattress. We advise the St. Regis Mattress in its place or you could speak with your salesman William to find the best choice for you. Based on the current promotion, you will also receive 20% off exclusive of transportation. Freight costs are $195.00. Please advise on your thoughts, we look forward to hearing back soon. You could also reach us via phone (800)272-7726, we are on the phones until 8pm.”

So, let that that $78.67 + receive 20% off exclusive of transportation and see what it gets. A new St. Regis mattress bought today from their web-site would be $879.20 + FREE SHIPPING! In other words, buy a new mattress WITHOUT their pro-rated warranty and discount on shipping would be cheaper then using it and get me a new mattress.

I am not a happy camper.

Hi Linker314,

Do you have a copy of your warranty that describes how the prorated portion of the warranty works (it looks like it was included in your email)? If you do it would be great if you could post it on the forum. The credit they are offering you seems to be very low (I know you know that).

If I was in your shoes I would call and ask them how they calculated the credit they offered you if it doesn’t seem to agree with the terms of your warranty.

I think their free shipping may have been a special promotion because according to their page here their current shipping charge for a mattress would be $145 but I’m not clear why their email said that shipping would be $195.

Once again … I would definitely call and talk to them to find out the reason for the credit and any other discrepancies.

Phoenix