Not sure if this is the right place to post this, but this company seems to be a little shady. So last weekend I ordered a regular Ghostbed, which included a free mattress cover, which I didnât really care about because I already have a different cover I intend on using. I was aware that it couldnât be returned and that it would add risk to the purchase (any mattress that included a money risk of any amount in the trial was excluded from my list) so I clicked the little X by it to remove it from the cart. After I checked out, the email they sent had it included.
HmmâŚWell, it was listed as just plain free, without any mention of say, a price followed by a discount of that price. I went to look at the price of the cover andâŚwow, $312. FWIW, had I already passed on Sleep Number because their shipping costs would have left me with about $280 at risk. So I look for a way to cancel andâŚcanât cancel because it ships very fast. But it doesnât ship on weekends, and nobody to get ahold of on weekends.
So I figure, the mattress will probably be fine, but just in case, Iâll call first thing Monday to see if I can get it canceled without a restock fee since it wouldnât move anywhere yet. I was talking to my buddy about this yesterday, he mentioned I could have gotten it cheaper at a certain place I already have a membership to (this isnât slickdeals, so Iâll leave that up to the reader if they want to find out.) Ok I figure, probably not a problem because my credit card might reimburse for that (the verbiage is a tad murky.) Itâs a pain in the neck and Iâve only done it once in the 20 years that Iâve had credit cards. But, I already wanted to see if cancellation without restock is possible anyways due to the aforementioned mattress cover, and hopefully without a restock fee, so tomorrow it is.
This morning, I got up early and called them at 5:17AM my time, which is about 8:17 their time. Got a message saying they werenât available to take my call and for me to leave a message, so I figured Iâd call back in about 30 minutes.
25 minutes and 4 seconds later, (yes, Iâm noting the specific time, youâll see why Iâm getting specific later) I called back, and explained my situation. Rep said my order was already on the fedex truck and the restock fee was to cover them taking it back off. I mentioned the weekend, asked how long ago they opened, rep backtracked and said that it wasnât on the shelf and that they already took it off the shelf, and the restock fee was to put it back on the shelf.
Then she starts sounding kind of lawyerish and said that because I mentioned returning the bed over a price difference that they might void my trial period! Fortunately, I run an app called boldbeast that blanket records literally every call I make and receive, and I played that call back and I didnât say anything about returning it because of that. Wanted to post this earlier but had to wait until I could get a lunch break.
Oh! and, just before I finished typing that last paragraph, I got a callback for the initial call I made this morning that went to voicemail, and the voice sounded like the same person. I asked if she was the same person I spoke to earlier and I mentioned the reason I called this morning, and she spoke as if it must have been somebody else, but strangely went on to talk about the later backtracked reason why the restocking fee still appliedâŚmaybe nothing for that later bit, as it sounds a bit like the way I forget calls I made earlier in the dayâŚbut stillâŚ
While at work, I read about the purple vs ghostbed lawsuitâŚIâm regretting spending all of that time on due diligence for mattresses and not enough due diligence about the company selling it. Anybody who searches for mattresses on the internet knows that even the worst mattress companies get glowing reviews, and for a reason. Hopefully this turns out well and the mattress resolves my back issues, but Iâm going to be calling my bank today to see what my options are as they have a pretty generous policy when it comes to dealing with situations like this, and just like the rep told me, Iâve got all of our conversation on record, emails, texts, and all (well, not texts, but she made it a point to note that, so why not me as well?) The irony in this is that I probably wouldnât have even posted here if she hadnât decided to tell me all of that, would have just called my bank instead to see if I qualified for price protection.
Anyways, so Iâm not saying people shouldnât buy from them, but exercise caution. Iâll post the recordings on youtube later when I get time to edit them; you can make your own decisions based on that.
