GhostBed ~ The Mattress Underground (TMU) Trusted Member

[Sensei]

Hi jjd,

Welcome to the mattress forum:).

Thanks for posting, and thank you to @ghostbed for your quick reply. As we have a lot of experience from people buying online, etc, it is nice to note such high-quality customer service and unbelievable shipping times.

Just wanted to add my 2 cents on a few parts of your posts.

The mattress indeed got here fast, I slept on it yesterday. So far, the feel is as expected for a foam mattress, but I’m not sure if it is doing anything for my back pain yet – so far it’s slightly worse, but it’s my understanding that I need to give it a few weeks at least, which is exactly what I intend on doing.

I am not sure how much of TMU you have read, but as you discuss your bad back in both posts, how much research you have done, and then reference that it feels as expected like a foam mattress would, I am curious how you chose this model for your bad back?

For future purchases and for other consumers reading this, we always tell people the first place to start is the mattress shopping tutorial, which includes all the basic information, steps, and guidelines that can help you make the best possible choice.

Because each person is different in terms of their physiology, weight distribution, and body shape as well as the positions they sleep in, their individual preferences, and the specifics of any back issues they may experience, there is no such thing as a mattress that is “better for backs” in general because a mattress that is good for one person’s back (or back issues) may be completely unsuitable for someone else to sleep on … even if their body type, sleeping positions, or back issues appear to be fairly similar. There is only a mattress that keeps you in good alignment which would be best for YOUR back.

In general … what you would be looking for is a mattress with firm enough deep support and then comfort layers that are “just enough” in terms of thickness and softness to “fill in” and support the more recessed parts of your sleeping profile and relieve pressure in your most pressure prone sleeping position (usually side sleeping for those who sleep in this position) so that there is less risk to alignment in your other sleeping positions.

Two of the more important links in the tutorial that I would especially make sure you’ve read are post #2 here which has more about the different ways to buy a suitable mattress that is the best “match” in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences) that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for that are involved in each of them and post #13 here which has more about the most important parts of the “value” of a mattress purchase which can help you make more meaningful comparisons between mattresses in terms of suitability, durability, and value.

I am a bit curious as to how the rep was certain that my mattress was already removed from the shelf when I think it is unlikely that the place was even open at the time I called, or that the people responsible for opening it had eaten their wheaties yet

Many online companies have FedEx trucks left at their warehouse and they are prepping, labeling and sometimes loading mattresses on weekends, happens all the time… it’s very common with a company like Ghostbed and many others.

So yes they processed your order…it is not about “on the shelf” or “off the shelf” that a particular customer service representative said on the phone. The CRM system for sure removed the product from inventory, all normal operating procedures, and as you said you read about the fees before purchasing.

In my experience in the mattress industry, where TMU and many others have seen and documented “shady” and “underhanded” business practices, imo this experience clearly does not fit into that category.

Thanks again for the post, it is always good to see excellent customer service from our Trusted Members

Thanks,
Sensei