Not sure if this is the right place to post this, but this company seems to be a little shady. So last weekend I ordered a regular Ghostbed, which included a free mattress cover, which I didnāt really care about because I already have a different cover I intend on using. I was aware that it couldnāt be returned and that it would add risk to the purchase (any mattress that included a money risk of any amount in the trial was excluded from my list) so I clicked the little X by it to remove it from the cart. After I checked out, the email they sent had it included.
Hmmā¦Well, it was listed as just plain free, without any mention of say, a price followed by a discount of that price. I went to look at the price of the cover andā¦wow, $312. FWIW, had I already passed on Sleep Number because their shipping costs would have left me with about $280 at risk. So I look for a way to cancel andā¦canāt cancel because it ships very fast. But it doesnāt ship on weekends, and nobody to get ahold of on weekends.
So I figure, the mattress will probably be fine, but just in case, Iāll call first thing Monday to see if I can get it canceled without a restock fee since it wouldnāt move anywhere yet. I was talking to my buddy about this yesterday, he mentioned I could have gotten it cheaper at a certain place I already have a membership to (this isnāt slickdeals, so Iāll leave that up to the reader if they want to find out.) Ok I figure, probably not a problem because my credit card might reimburse for that (the verbiage is a tad murky.) Itās a pain in the neck and Iāve only done it once in the 20 years that Iāve had credit cards. But, I already wanted to see if cancellation without restock is possible anyways due to the aforementioned mattress cover, and hopefully without a restock fee, so tomorrow it is.
This morning, I got up early and called them at 5:17AM my time, which is about 8:17 their time. Got a message saying they werenāt available to take my call and for me to leave a message, so I figured Iād call back in about 30 minutes.
25 minutes and 4 seconds later, (yes, Iām noting the specific time, youāll see why Iām getting specific later) I called back, and explained my situation. Rep said my order was already on the fedex truck and the restock fee was to cover them taking it back off. I mentioned the weekend, asked how long ago they opened, rep backtracked and said that it wasnāt on the shelf and that they already took it off the shelf, and the restock fee was to put it back on the shelf.
Then she starts sounding kind of lawyerish and said that because I mentioned returning the bed over a price difference that they might void my trial period! Fortunately, I run an app called boldbeast that blanket records literally every call I make and receive, and I played that call back and I didnāt say anything about returning it because of that. Wanted to post this earlier but had to wait until I could get a lunch break.
Oh! and, just before I finished typing that last paragraph, I got a callback for the initial call I made this morning that went to voicemail, and the voice sounded like the same person. I asked if she was the same person I spoke to earlier and I mentioned the reason I called this morning, and she spoke as if it must have been somebody else, but strangely went on to talk about the later backtracked reason why the restocking fee still appliedā¦maybe nothing for that later bit, as it sounds a bit like the way I forget calls I made earlier in the dayā¦but stillā¦
While at work, I read about the purple vs ghostbed lawsuitā¦Iām regretting spending all of that time on due diligence for mattresses and not enough due diligence about the company selling it. Anybody who searches for mattresses on the internet knows that even the worst mattress companies get glowing reviews, and for a reason. Hopefully this turns out well and the mattress resolves my back issues, but Iām going to be calling my bank today to see what my options are as they have a pretty generous policy when it comes to dealing with situations like this, and just like the rep told me, Iāve got all of our conversation on record, emails, texts, and all (well, not texts, but she made it a point to note that, so why not me as well?) The irony in this is that I probably wouldnāt have even posted here if she hadnāt decided to tell me all of that, would have just called my bank instead to see if I qualified for price protection.
Anyways, so Iām not saying people shouldnāt buy from them, but exercise caution. Iāll post the recordings on youtube later when I get time to edit them; you can make your own decisions based on that.
