So grateful for this forum which has saved me from purchasing a mattress from questionable dealers/retailers. We would like to spend the least possible (money is tight right now), but we do see the value in a fully latex, organic mattress for our kid, which I know will cost more than an innerspring and we are okay with that. I was ready to purchase the Amazon mattress listed below, but after my phone calls and interactions with different dealers today, I am now probably leaning towards spending more to buy from a trusted, established business. Today I spoke with representatives of Majestic Sit + Sleep, LatexGreen Canada (the Amazon seller), and Naturelle (holy mackerel, based on my interaction with him I would avoid these guys at all costs).
I called Naturelle first because their customer service phone number and branding was on the Amazon listing (see #3 below) so I wanted to see if this was an authorized reseller of their product. The rep I spoke with was extremely rude and hostile. He raised his voice at me and spoke in constant contradictions. He said Naturelle is not associated with this amazon listing. I asked him if he knew why their Customer Service phone number is on the Amazon listing, along with photos of their “Naturelle” branded mattress cover and the listing says “Brand: Naturelle”. He told me they are not affiliated with the amazon seller or listing but in another breath told me “We are Latex Green Canada. We are the same company”. If you claim to be the same company as LatexGreen Canada (the purported Amazon Seller), why can’t you answer questions about the Naturelle branded mattress on the listing? He then said that they deal with warranty issues on these mattresses so I could call them at that number “after you buy the mattress” for warranty follow-up. So you can’t answer questions pre-purchase but you do warranty follow-up? This is what I mean, he spoke in contradictions the entire time and gave me absolutely zero confidence. Anyway, I could go on and on detailing how bizarre this phone call was. Ultimately it left a really bad taste in my mouth and I knew for sure that I wasn’t going to consider any of Naturelle’s options (especially considering some of the stuff I’ve read on here about them) and didn’t want to have to deal with them for any warranty or customer service issues in the future.
I then contacted the rep for LatexGreen Canada (the Amazon seller) who was helpful and gave me lots of information. But I am skeptical of this reseller for a few reasons… mainly that they are operating under the name “LatexGreen Canada” who’s location on google maps is a house in Brampton (weird), but the rep told me works/part-owns a company called GK Mattress. So what is the affiliation with LatexGreen and why are they allowed to use that name on Amazon? I have no idea. He told me that they used to sell Naturelle branded beds but don’t anymore (which is why they have the photos of the Naturelle branded mattresses and are using the name Naturelle on the Amazon listing). Overall, he was very kind and helpful, I am just not convinced that I want to buy from a company with no established reputation, no storefront, no reviews, and just a cell phone number as a contact. Don’t get me wrong, the guy was super nice, but I think at this point I would rather spend the $180 and buy from Majestic Sit and Sleep, knowing it is an established retailer with a reputation.
SO, all that said, I am looking for a 6" latex mattress (twin) for my toddler who is almost 3 and 35lb. We are looking for something slightly more plush than his very firm crib mattress, in hopes it will help him sleep better.
I have done a fair amount of research and have come to the conclusion that I am looking for GOLS certified organic latex with (ideally) 100% natural fibre cover. The rep for MS+S told me that any cover that is sold as 100% organic cotton would have to be treated with flame retardant or blended with another fibre to be flame resistant (therefore not being entirely organic cotton), which is a legal requirement in Canada. We think we prefer a natural cover, so would go with cotton/wool, but the $200 price difference is a lot and we have to cover the mattress with a waterproof protector anyway… so is there any point in going for natural fibres only in the mattress cover? Does anyone have insight on this? Also hoping for some insight on firmness.
Nature’s Embrace Classic 6 in Firm
$495 bamboo/poly cover – $695 cotton/wool cover
MS+S Classic Latex in Medium-Firm (this particular core is on clearance because they are discontinuing carrying this particular medium-firm option)
$395 bamboo/poly cover – $595 cotton/wool cover
LatexGreen Canada on Amazon in Medium OR Firm
$420 (claims to have 100% organic cotton cover but I have heard this would be illegal in terms of fibre content and fire resistance?)
I think ultimately we are leaning towards the MS+S, just based on firmness (thinking it may be the right balance for him while not being too firm) and price. Undecided on the cover material but hoping for some insight on that.
Thanks in advance for any insight and advice any of you can provide!