Hello Natalie,
Thank you for reaching out to us! I’m sorry to hear that you’re experiencing discomfort with your current mattress.
Our most popular model is the Luxerion Latex Mattress, which features three 3" layers of organic Dunlop latex encased in a zippered cotton and wool quilted cover. This design not only allows you to customize the mattress for comfort when you first purchase it, but it also gives you the flexibility to adjust the feel at home if needed. Additionally, we offer a one-time 90-day comfort exchange policy, which enables you to exchange a comfort layer for a different density for just a flat $45 shipping fee.
Based on your heights and primary sleeping positions, I recommend starting with the soft setup: a soft layer over medium over firm configuration. This arrangement provides excellent contour and pressure relief (especially for side and back sleepers) with a gradual transition to support. The soft top layer addresses pressure points, the medium layer acts as a transition, and the firm bottom layer offers foundational support.
For greater flexibility, I suggest splitting all three layers down the middle. This way, each of you can adjust your side of the mattress independently. For example, if one of you finds the S/M/F setup too soft, you could unzip the cover, rearrange the layers, and move the firm layer to the middle, creating a firmer S/F/M configuration. Conversely, if the mattress feels too firm, you could exchange a layer for a softer one. For instance:
- Swap the firm layer for another medium layer (S/M/M) for a bit more pressure relief.
- Swap for an additional soft layer and try setups like S/S/F or S/S/M for a significantly softer surface.
When exchanging a layer, you have up to 30 days to experiment with your new layer and finalize your setup before returning the unwanted one. Returning a layer is easy—just call our office, and we’ll schedule a FedEx pickup for you.
To request split layers, simply type your request into the “Customer Notes” section during checkout. A member of our team will call to confirm all the details of your order before it ships, ensuring everything is accurate.
This level of flexibility helps take the risk out of purchasing without trying the mattress first.
I hope this information helps! If you have any additional questions, please feel free to contact us via this forum or call us anytime.
Thanks again,
Latex Mattress Factory
1-800-637-0872