I am hoping Phoenix will respond to this message since he seems to very knowledgable with types of mattresses and companies.
We are seriously looking at buying a mattress for my husband and I. My back has been killing me since March/April and I have been going to the chiropractor to get rid of the pain. Recently we have realized that we are 95% sure it’s our mattress. We went to the chain stores to look at mattresses such as Mancini’s, Mattress Discounters, etc but didn’t get any good information from them as to types of mattresses and which one is better. We liked the fact that these types of stores had a certain number of days after buying to return/exchange if it’s not comfortable. We laid on the Tempurpedic and liked it so we thought we would go down that route but then we heard how much gases and carcins it gives off. We decided not to purchase Tempurpedic, so now we are back to step 1. We went to a local mattress store here in San Jose and really liked what they carried since they were either organic, natural and just better for your health type of mattresses. Of course going the healthier route always seems to come with a higher price tag. We really liked either the Pure Latex Bliss Blue line, I believe the name of the mattress is called Natural which is about medium firmness and the Ethos Luxury Plush (I believe the natural peace). Our concern is this…I asked them what is there exchange/return policy and they said 0%. He said the reason is because you get a brand new mattress. He said “when you buy a mattress from chain stores such as Mancini’s, Mattress Discountors, etc. and then return or exchange it, the factory doesn’t take it back so where do you think it goes?” he says “They spray it down to disinfect it package it back up and resale it.” That really grossed me out to think that they do that. Is this true? The salesman said they are salary and don’t get paid commission. What if I don’t like the mattress I’m stuck with it if I buy from them. That’s a drawback but then again I don’t want to buy a used mattress that someone else returned. What is your knowledge of the return/exchange vs. a store that has a no return/exchange. Thanks