redliondog and Phoenix:
Thank you for the information! That news is even more positive than I could have hoped for!! Pleased that redliondog’s wife is happy, too, with her “luxurious” even “decadent” new mattress.
I agree with redliondog. It does seem like a risk, at first, to buy from such a new company. Part of why I ended up joining The Underground. However, any time I have to spend thousands of dollars on something, it feels risky to me. What would be worse is to compromise on quality or to spend too much. So I’m hopeful that I’ve gotten lucky finding this Ommage brand. I wanted all Talalay and as natural as possible at a fair price. I do have allergies to petrochemicals, so was important consideration.
Here’s a funny, not ha-ha, more like funny-weird mattress buying story, have to share it!
After months of reading, I had finally decided to buy from ZenHaven, because I thought at least they were a big company and might stand by their products. I like to buy online with PayPal for security and privacy and ZenHaven website says they offer PayPal.
Here’s the weird part. I spent all my Christmas holiday and into New Year’s trying over and over and over again to get the ZenHaven purchase to go through on PayPal. Was so excited to have finally made a buying decision. The PayPal never worked. The Chat people could not offer a reason. Was so disappointed and annoyed that I could not get mattress-buying off my to-do list.
After a while, started to wonder if maybe my webpage had been hijacked or something. Couldn’t imagine a huge online-only company not being able to FIX their PayPal. Too weird!
Finally, I got so frustrated that I sent a LinkedIn message directly to the CEO of Saatva because I was genuinely amazed and disappointed. Such a nice marketing story they have, ease of purchase, no need to talk to sales people, pretty cover, new and exciting online shopping model - but yada yada and then nada.
In his defense, the CEO of Saatva wrote back to me immediately, over the holidays no less, but he didn’t offer a solution or a timeline as to when the issue might be fixed. 1/6/2017, still broken! So I finally started hunting again for other products. That’s how I found Ommage.
The PayPal went right through, FedEx shipping was free vs $99, and stuff inside seems equal. The punchline is that I saved $800 vs ZenHaven and got to support a new business with a seems-to-be-nice owner.
Sooooo…(gulp, choke) assuming redliondog has called this one right. Fingers crossed, it will work out!
And Phoenix: P.S. I ordered a King 10" natural luxury latex. Started with no topper and will add if needed. I’ll let you know how the gamble pays off. Had no idea how complicated mattress-buying can be before this experience.