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Discussions General Mattresses Questions
12

[color=black]Thanks for the very informative site; as an Analyst, I certainly appreciate your detailed, organized and substantive approach to educating consumers. My wife and I have been sleeping on a Simmons for 10 years and I’m looking forward to a ‘disruptive’ change. Hopefully I can find something for two adults 140lbs and 170lbs, one w/lower back pain, who like the springy/bounce of trad’l coil mattresses.

Re: your business membership criteria, I see that all members have “…agreed to provide a bonus or discount to the consumer members of this site…”. Is that a membership requirement (i.e. if a business meets all criteria but does not agree to provide a discount to consumer members, are they excluded from the business membership list?)?[/color]

13

Hi Sam.Attress,

Welcome to the Mattress Forum! :slight_smile:

I do hope you’ll find the information presented here on the site quite useful, and I would begin your research with the mattress shopping tutorial here.

Regarding business membership here on the site, this is an invitation that is not offered lightly and there are many things that are vetted before such an invitation is proffered. You can read more about this in this post, post #1 here, our core values, and the membership information here. A bonus or discount is one of the things that retail members agree to.

Phoenix

14

I am having a difficult time determining if the dream cloud mattress is a good fit for me or a good mattress in general based on the multitude of articles I read here.

Here’s what I can tell you about the composition of the mattress I am considering from Dream Cloud:
-.5″ Cooling Layer – This layer is .5″ of Gel Infused Memory Foam that provides cooling to the top layers of the mattress

  • 1.75″ Comfort Layer – This layer is 1.75″ of soft quilted memory foam designed to provide pressure relief and comfort.
  • .5″ Response Layer – This layer is .5″ of natural hypoallergenic latex designed to provide bounce and contour.
    -.25″ Support Layer – This layer is .25″ of DreamPlush supportive memory foam that provides additional body contouring.
  • .5″ Transition Layer – This layer is .5″ of DreamPlush high density supportive memory foam that works to provide a transition layer between the upper comfort layers and the lower coil support layer.
    -8″ Support Layer – This layer is 7″ of high quality steel pocketed innerspring coils with a 5-zone layers that provide exceptional support to the body with varying stiffness depending on the zone, giving you support where it is needed most.
    -1.5″ Base Foundation Layer – This layer is a final 1.5″ of high density super soft memory foam that provides the lower foundation layer to the mattress and deep compression support.
    -individually foam encased pocketed coils.
    There are 630 coils in the queen size luxury DreamCloud

I am 5’2" BMI of 26, and pregnant. I despise the tempurpedic mattress we purchased 8 years ago, and need a solution that helps me to not wake up sore. I can’t even move in this tempurpedic mattress and I am back/side sleeper.

Any advice on this mattress or other brands to review would be super helpful!

Many thanks!

15

Hi jmiller09.

Welcome to our Mattress Forum! :slight_smile:
Congratulations on your pregnancy… though I am sorry to hear that your tempurpedic mattress does not agree with you and that you wake up sore.

Dreamcloud is a new bed in the box entry that launched at the beginning of 2018, and sells online only …. their parent company

Nectar Sleep* has been in business since 2017 You can read some of the comments and discussions regarding Nectar a forum. search here (just click on the link) and it will bring up more information about them. Their mattresses are manufactured in China and the product has 6 layers with thicknesses between .25" and 1.75"of mostly memory foams of unknown densities. If you are able to acquire more complete details of the information listed here, and post them back here I’ll be happy to comment upon about the quality of the materials inside it or help you identify any potential weak links in the mattress,

As far as other brands go, while I can certainly help with “how” to choose … It’s not possible to make specific suggestions or recommendations for either a mattress, manufacturers/retailers, or combinations of materials or components because the first “rule” of mattress shopping is to always remember that you are the only one that can feel what you feel on a mattress and there are too many unknowns, variables, and personal preferences involved that are unique to each person to use a formula or for anyone to be able to predict or make a specific suggestion or recommendation about which mattress or combination of materials and components or which type of mattress would be the best “match” for you in terms of “comfort”, firmness, or PPP (Posture and alignment, Pressure relief, and your own Personal preferences) or how a mattress will “feel” to you or compare to another mattress based on specs (either yours or a mattress), sleeping positions, health conditions, or “theory at a distance” that can possibly be more reliable than your own careful testing (hopefully using the testing guidelines in step 4 of the tutorial) or your own personal sleeping experience (see mattress firmness/comfort levels in post #2 here).

I’m not sure what you’ve read since you found the site but just in case you haven’t read it yet … the first place to start your research is the mattress shopping tutorial here which includes all the basic information, steps, and guidelines that can help you make the best possible choice … and perhaps more importantly know how and why to avoid the worst ones.
Two of the most important links in the tutorial that I would especially make sure you’ve read are post #2 here which has more about the different ways to choose a suitable mattress (either locally or online) that is the best “match” for you in terms of “comfort”, firmness, and PPP (Posture and alignment, Pressure relief, and your own Personal preferences) that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for and post #13 here which has more about the most important parts of the “value” of a mattress purchase which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability (how well you will sleep), durability (how long you will sleep well), and the overall value of a mattress compared to your other finalists based on all the parts of your personal value equation that are most important to you (including the price of course and the options you have available after a purchase if your choice doesn’t turn out as well as you hoped for).

While again nobody can speak to how any specific mattress will “feel” for someone else or whether it will be a good “match” in terms of comfort, firmness, and PPP because this is too subjective and relative to different body types, sleeping positions, and individual preferences, sensitivities, and circumstances and you are the only one that can feel what you feel on a mattress … outside of PPP (which is the most important part of “value”), the next most important part of the value of a mattress purchase is durability which is all about how long you will sleep well on a mattress. This is the part of your research that you can’t see or “feel” and assessing the durability and useful life of a mattress depends on knowing the specifics of its construction and the type and quality of the materials inside it regardless of the name of the manufacturer on the label or how a mattress feels in a showroom or when it is relatively new so I would always make sure that you find out the information listed here so you can compare the quality of the materials and components to the durability guidelines here to make sure there are no lower quality materials or weak links in a mattress that would be a cause for concern relative to the durability and useful life of a mattress before making any purchase.

I hope this gives you a good start in your search and once you had a chance to read through this information and decide what type of materials would best suit you and perhaps narrow down a few mattresses that use good quality and durable materials, if you have more specific questions I would be happy to assist you.

Phoenix

16

Hi - A newbie here - have back issues and just started looking for a mattress. A side sleeper with disc issues, about 128 lbs, 5’5". Fortunately I have not bought anything but thought I’d do some homework online first. I went to Mattress firm and tested out a number of mattresses - I liked the feel of the Simmons Beautyrest Windward - of course the price was far too rich for my blood! And now after having read some of what you have on this forum, I realize that i need to be looking at the quality of the materials as well as how the mattress feels. The amount of information and number of choices re: mattresses is overwhelming - can anyone point me in a general direction to a mattress that would have a similar feel to the windward just to get me started in the right direction - thanks!

17

Hi Bulgingdisk.

Welcome to our Mattress Forum! :slight_smile:

It is quite fortunate for you that you did a bit of homework as the major brands such as Sealy/Stearns & Foster, Simmons, and Serta all tend to use lower quality and less durable materials in their mattresses than most of their smaller competitors that will tend to soften or break down prematurely relative to the price you pay which is why I would generally suggest avoiding all of them completely (along with the major retailers that focus on them as well) regardless of how they may feel in a showroom along with any mattress where you aren’t able to find out the type and quality/durability of the materials inside it (see the guidelines here along with post #3 here and post #12 here and post #404 here ).

While you usually won’t find an mattress that is “equivalent” to a “target” mattress you have tested locally made by a different manufacturer… in some cases the “art and science” of approximating a mattress has already been done to a large extent and an online manufacturer or retailer may have already “matched” their mattresses to a specific mattress. In other cases they may be aware that one of their mattresses is a close approximation to another mattress based on their own personal experience (even if it isn’t in the mattress description) so if the mattress it approximates is available locally then this would give you a chance to test a specific local mattress that was a reasonably close approximation to a mattress you are considering online. Attempting to find something that is exactly the same would be an exercise in futility and often a frustrating experience especially if you are trying to do that on your own. There is more information in post #9 here about the different ways that one mattress can “match” or “approximate” another one. This being said you could be on the right track by seeking guidance from an experienced manufacturer or retailer, who would be much more qualified to best approximate a mattress feel based on all the specs and the personal needs and preferences you may provide.

While the many mattress options on the market, the amount of information and misinformation can be overwhelming if you approach the shopping experience in a more “scientific” way by narrowing options based on quality/value, suitability and on your own personal value equation you can quickly realize what to look for and where to look. I would suggest to not be tempted to rush the process but to approach it systematically. You’ve already narrowed the “number of choices” based on the quality of the componentry within a mattress and although I’m not sure what you’ve read since you found us, I would suggest starting your research with the mattress shopping tutorial here which includes all the basic information, steps, and guidelines that can help you make the best possible choice … and perhaps more importantly know how and why to avoid the worst ones.
Two of the most important links in the tutorial that I would especially make sure you’ve read are post #2 here which has more about the different ways to choose a suitable mattress (either locally or online) that is the best “match” for you in terms of “comfort”, firmness, and PPP (Posture and alignment, Pressure relief, and your own Personal preferences) that can help you assess and minimize the risks of making a choice that doesn’t turn out as well as you hoped for and post #13 here which has more about the most important parts of the “value” of a mattress purchase which can help you make more meaningful quality/value comparisons between mattresses in terms of suitability (how well you will sleep), durability (how long you will sleep well), and the overall value of a mattress compared to your other finalists based on all the parts of your personal value equation that are most important to you (including the price of course and the options you have available after a purchase if your choice doesn’t turn out as well as you hoped for).

I hope this gives you a good start and once you have a chance to narrow down your options please let me or any of our Expert Members know and if you have more specific questions we’ll be happy to assist you.

Phoenix

18

Thank you so much for your quick response! its a long process but I’m willing to do the legwork required…

19

Hi bulgingdisk.

You are welcome! Sometimes we are faster than other…

You are quite right, there are no shortcuts with this … but more often than not if legwork is done with “subjective objectivity” it pays off when you get things just right. I myself don’t want to part with my 10 years old mattress even though it went through quite a few moves and wasn’t well handled. It needed some cosmetic adjustments … but it just feels so good.

Good luck!

20

Hi bulgingdisk,

Great feedback from Phoenix. You mentioned the overwhelming choice and dare I say ‘confusion’ that comes from this industry. Being around since 2009 we know that finding that perfect mattress is difficult and it’s what guided our product development. I do hope you consider the Novosbed. Our mattress comes in 3 firmness options and we offer a free Comfort+ kit to ensure you find the mattress best suited to your body.

Best of luck in your search!

Mark

21

Do you have any recs for independent sleep shops in Seattle or nearby that would be good to contact? thanks!

22

Hi bulgingdisk.

We have decided to discontinue the provision of listings of potential retailers in various geographic regions (unless they are already approved site members), because of the difficulty in maintaining such lists in a retail landscape that is constantly changing, and most importantly the confusion it was creating with the consumer members who incorrectly assumed that these businesses had indeed gone through the strict qualification process and were approved as members of The Mattress Underground. Such an assumption is unfair to both the consumers seeking assistance, as well as the very businesses and manufacturers who meet the criteria to become Trusted Members of The Mattress Underground.

You can perform a Forum Search and you can type in the “key term” any city or area you would be closer to and consider driving such as Seattle or any other area and see what other businesses have been discussed in that region which may be helpful to you.

Whatever business you’re considering, I would always confirm that any retailer or manufacturer that you wish to visit is completely transparent (see this article) and also make sure that any mattress that you are considering meets the Post #13 quality/value guidelines here.

Good luck! and once you had the chance to narrow things down a little further, feel free to post back with any specific questions and I or any of our Expert Members we’ll be happy to assist you.

Phoenix

23

got it and thanks for the info!

24

:slight_smile: Happy to help!

25

Hello, I saw that previously brooklynbedding was a member but now is not. They have a product on their sister sites dreams foam bedding and mattresstoppers.com I would like. I just want to make sure they are still considered a good source before I purchase. Thanks

26

Hi cjjones.

While BB is no longer a TMU member here subject to confirming that the components within the mattress you are considering meet the quality/durability criteria for your BMI (see this article hereand the quality/value guidelines here) … you can certainly find (on either of their sites) products that meet the quality/value criteria and can be a good source for purchasing a mattress.

Best of luck with your purchase

Phoenix

27

Ok thanks. I was mainly concerned that something might have happened that caused them to be questionable customer service wise or even products not being what they are listed as. I have seen negative reviews on other sites but with as much business as they do I cant really put much value on the small amount of reviews.

I have several pieces of latex to buy and 2 will be from Arizona Premium Mattress Co. The one I would like to buy from Brooklyn is the 3 inch 19 Talalay. I plan to buy from them bc it comes w/ a bamboo cover for the same price as similar uncovered pieces, and according to their site they have free return shipping if its not what I want. Hopefully that is the case. I need this piece to covered and for a period of time to not have to worry about ordering a mattress cover for the build im doing. If it doesn’t work for me, it may need to fit the needs of the person sleeping on the Fox mattress we just bought. So the return policy is a good fit for us.

28

Hi cjjones.

Congratulations on your new mattress order! :slight_smile:

As you are aware you chose something Fox Mattress, a Trusted member of this site, which means that I think very highly of them and that I believe that compete well with the best in the industry in terms of their quality, value, service, knowledge, and transparency.

I certainly agree with your common-sense approach regarding some of the customer-service reviews and take them with a grain of salt especially at a time when the internet anonymity allows anyone to post virtually anything online and have it be represented as fact, many times needlessly destroying the reputation of ethical and good companies. While there are many customer accounts that are legitimate and represent “real people” issues I’d pay much more attention to the quality of materials within a mattress and deal with a business that is transparent and presents factual and accurate information and focusing upon strict quality guidelines for their products and not on marketing stories.

There are many more moving parts when it comes to reviews but generally, other people’s experiences also won’t tell much if anything about the suitability, quality, durability, or “value” of a mattress for any particular person (see post #13 here ), and I usually recommend to avoid considering reviews as any sort of a reliable indicator of the appropriateness of any particular product for anyone’s specific needs.

Phoenix

29

Thought Id do an update on my Brooklynbed order. So I ordered the latex toper from their sister site mattresstopper.com. Its been a nightmare. I only went w/ them bc of their return policy, the price, and the 1-2 days of processing time. I ordered it on the 10th, received a email on the 11th from them w/ a tracking number and estimated date of delivery. Brooklynbedding email stated my package had been shipped. I checked the tracking in the next couple days and noticed that there was no update info. I did not contact anyone bc I thought the tracking must be behind. This was my mistake made bc I had a similar thing happen last year and after me wasting time tracking it, the package came as it should have and the tracking didn’t update until after the package was received. The date of arrival was estimated as the 15th. I called Fedex Friday14th to see if they could hold it from the truck and let me pick it up so the package would not sit outside all day. Fedex said the package was never delivered to them. I looked up the tracking and still no update. It was after hours so I called and left a message w/ Brooklynbeds and also sent an email. I called on the 15th and the rep said, “the tracking label was created bf the order went to production and it has not been sent to fedex yet.” I repeated what I did in my vm and email, that I did not want to wait if the product was not in stock. I would rather cancel and make a purchase somewhere else. I was told no problem, you package is going to be mailed Monday or Tuesday at the latest. Later in the day someone answered my email from the day bf and said the same thing, the label was created early and that fedex created an expected delivery date. Which is a pushing the blame somewhere else bc it was their email that said, “your package has been shipped.” I then waited around most of Monday and never saw any change in the tracking so I called to ask if it was going to be shipped today. The rep repeats what the other said about the label but then stops and says wait theres a email. She reads the email and it states that the package was sent to fedex but it was lost bf they scanned it. So I ask her when it will be shipped. she says well it could be a couple days. So its looking like it will be another week bf I get it. I tell her that I cant wait unless she can get it to me faster. She checks and tells me it will be shipped fedex 2 days w a new tracking so I will have it Thursday at the latest. I call today to see if its shipped and the rep starts to tell me about the shipping label being created early. I correct him w/ the info and he says, yes I see another tracking was created but they didn’t have it in production so it could be a few days. I tell him if it is not in stock I want to cancel and can he make sure bc I would still like the product if it can be here this wk. He tells me he will go talk to production and call me back in about an hour. That conversation happened at 10:30 and its now 3. I thought at 1 that maybe he went to lunch and would call me back. Its really unfortunate bc most everyone I talked to did sound as if they wanted to make me happy. Its seems its a business problem and not a customer service rep problem. Im hoping that he has not called me back bc it is trying to get the product shipped to me bf telling me another story but the odds are not on their side. I will update when I hear from them.

I do also have a Fox Mattress review but I will hold off on that.

30

Hello cjjones,
Thank you for sharing your poor customer service experience with Brooklyn Bedding. You have certainly been very patient, more patient than many others would be. There seems to be some system issues associated with the order fulfillment process and the associated customer communication. What appears to be perplexing is that there were several “human” interactions that still did not resolve the problem. Hopefully your feedback to Brooklyn Bedding will be used to assess and revise their systems so others do not have a similar experience.

TMU Admin

31

Hello again, ok this is what I’ve gotten to . 7" with two layers, top is extra soft Talalay, second is medium Dunlop. I have major pain issues, everything is always hurting due to health issues and being a senior, so I’m hoping this helps me sleep. The company is Sleep Organic in South Carolina. Not sure if they are one of your trusted manufacturers. I keep getting lost on this site. I think my brain is just frozen after so much research.
If you have any insight into this company I would really appreciate your input. Thanks so much for your helpful discussions