Hi MrSanRamon,
[quote]I really wish they would ship me a thicker comfort layer. I think that would make the mattress a lot plusher. I think a 3" layer would fit.
One comment I’d like to make is that when I contacted Juan Quintero at Select Foam about 2 or 3 weeks ago to see if there is another topper piece I could get (the Aurora has a 2 inch comfort layer), hopefully thicker than the current 2 inch piece, I was told I’d have to pay for it. So, I’m a little disturbed by that, I guess they’d rather I send it back than to try to help fix it.[/quote]
I’m not sure I understand why you would be disturbed by paying for a additional layer or any additional product that wasn’t part of your original purchase. Their mattresses aren’t a component mattress designed with exchangeable comfort layers and a thicker comfort layer would also need a different cover so you would need to exchange the whole mattress rather than just a layer. Like most memory foam mattresses the layers are also glued so they can’t be exchanged for something different. They do sell toppers for those who want more thickness/softness on top of their mattress.
The relative softness and response of memory foam is because of the chemical formulation not because of the density. Tempurpedic’s 7 lb memory foam is also softer than their 5.3 lb memory foam. There is more about the many differences between different types of memory foam in post #9 here and post #8 here.
All you would need to do is call them on the phone. It’s apparently very simple and some of the forum members have said it made a significant difference with issues similar to yours.
Phoenix