Have the delivery times caught up now? We’re looking at getting the Cirrus Supreme but if it’s softer than the Tempurpedic Cloud Supreme we may have to reconsider.
It’s been another week on the Aurora mattress and I thought an update was in order.
The mattress is definitely getting a little softer, not overly soft just a little less firm in the secondary layers.
The mattress sleeps a little warmer than our old pillow top mattress and is now quite a bit cushier.
All in all, we’re happy with our purchase.
Robert
Hi Reckart
I purchased my Cirrus Luxe around the same time as Runnerboy and I guess its been about a month. I too opted to take the wool protective barrier off and it made a significant difference. So much so that I did not tell my husband I was going to remove it and the next morning after I did he asked me what did I do to the bed because it felt great. I will caution it would have been better if I had waited to remove it when my husband was home because I under estimated how heavy the mattress was :ohmy:
I may not sure if we will put it back on or not. Maybe I will wait to see if others put it back on and it still has the same feel. Overall I am very pleased with my purchase and do not plan to return it. I live 10 minutes from a big box bedding store and had tried the various Tempurpedics numerous time before purchasing. For me I do feel like it does a good job of coming close to giving that same comfort level at about 40% less in costs. Hope this helps
I’ve slept on the Aurora for about a month now, and all in all it’s pretty good, but it’s not as soft or plush as I would have expected.
I don’t think I’ll return it, but I wish it was more plush.
Not sure what to do now, open to suggestions at this point.
Robert
Hi MrSanRamon,
The Aurora uses their higher density 7.2 lb memory foam which can take a little longer to break in. Many people that purchase one of the Tempurpedic mattresses that use their 7 lb memory foam for example will tell you that it took quite a number of months to reach the softness level that they expected.
Post #2 here also has some suggestions that can help with a new memory foam mattress that is too firm.
In the case of most of the Select Foam mattresses … you can also remove the wool fire sock which will soften the mattress. Have you tried this?
Phoenix
Hi All,
We just purchased a Cirrus Luxe ES 13" which arrived this week. My initial impressions are:
-
Initial Experience - The bed feels much firmer than expected and there is little “memory” in the memory foam. The foam bounces back like I would expect regular foam like in a sofa cushion would. I recognize that it needs to break in but am struggling to see how the characteristics will change so much over the next 30-90 days and then be stable for the next 10+ years. I can definitely see where MrSanRamon notes that his memory foam bed feels the same as a traditional mattress because my wife and I feel the same way right now given the firmness and lack of memory foam characteristics. We really hope this will change and will take all the steps we can to assist the break in (remove the wool cover, walk on it, etc) but right now our sleep quality is below what it was with our old mattress.
-
Shipping, assembly, misc - The bed arrived sooner than promised with the frame and foundation coming a few days before the mattress. Assembly is pretty simple though the instructions could certainly use a little beefing up. As noted in other reviews, the foundation looks a bit underwhelming given the $400 price (though they then give you it free as a promotion). The wood quality is a bit rough and in some cases there were splits and minor cosmetic defects. It looks much better once you put on the cover and it seems stable enough but I think I would have looked for a different foundation if I were to do this over again. You should note that I was told that the frame and foundation are not returnable though they are covered under the warranty. I haven’t dug into that yet but that is what I was told. Frame is had some minor dings/scratching as the box damaged a bit in shipping (as was the foundation box).
In summary, impressed with shipping time and phone support, underwhelmed with foundation quality and shipping boxes but can live with that if the mattress experience really improves as would love to be a happy customer as many others have written up. Keeping fingers crossed for the next few weeks.
Wasn’t aware that the Aurora had a fire sock, not sure how to find it or remove it. I guess I’ll need to read thru a few threads to figure it out. And if it’s not too difficult, I may try this.
One comment I’d like to make is that when I contacted Juan Quintero at Select Foam about 2 or 3 weeks ago to see if there is another topper piece I could get (the Aurora has a 2 inch comfort layer), hopefully thicker than the current 2 inch piece, I was told I’d have to pay for it. So, I’m a little disturbed by that, I guess they’d rather I send it back than to try to help fix it.
By the way, this morning both the selectfoam and brickellmattress web sites are non-responsive.
Robert
Well the web sites are both back up and running.
I ordered my mattress on January 15, so I need to probably start the shipping back process, if I decide to do so on April 2. So I’ve got about 4 weeks to get this worked out.
I really wish they would ship me a thicker comfort layer. I think that would make the mattress a lot plusher. I think a 3" layer would fit.
After sleeping on the mattress for about 6 weeks I’m pretty sure it’s the “2.5” 5.3lb Soy SELECT™ GelFoam Support Layer" that is the really firm part of the mattress. The 2" 7.2lb Soy SELECT-HD™ Gel Memory Foam comfort layer is very nice.
Just not sure how the 7.2# foam is softer than the 5.3# foam.
Robert
Hi MrSanRamon,
[quote]I really wish they would ship me a thicker comfort layer. I think that would make the mattress a lot plusher. I think a 3" layer would fit.
One comment I’d like to make is that when I contacted Juan Quintero at Select Foam about 2 or 3 weeks ago to see if there is another topper piece I could get (the Aurora has a 2 inch comfort layer), hopefully thicker than the current 2 inch piece, I was told I’d have to pay for it. So, I’m a little disturbed by that, I guess they’d rather I send it back than to try to help fix it.[/quote]
I’m not sure I understand why you would be disturbed by paying for a additional layer or any additional product that wasn’t part of your original purchase. Their mattresses aren’t a component mattress designed with exchangeable comfort layers and a thicker comfort layer would also need a different cover so you would need to exchange the whole mattress rather than just a layer. Like most memory foam mattresses the layers are also glued so they can’t be exchanged for something different. They do sell toppers for those who want more thickness/softness on top of their mattress.
The relative softness and response of memory foam is because of the chemical formulation not because of the density. Tempurpedic’s 7 lb memory foam is also softer than their 5.3 lb memory foam. There is more about the many differences between different types of memory foam in post #9 here and post #8 here.
All you would need to do is call them on the phone. It’s apparently very simple and some of the forum members have said it made a significant difference with issues similar to yours.
Phoenix
[quote=“hwuya” post=33540]Hi All,
We just purchased a Cirrus Luxe ES 13" which arrived this week. My initial impressions are:
-
Initial Experience - The bed feels much firmer than expected and there is little “memory” in the memory foam. The foam bounces back like I would expect regular foam like in a sofa cushion would. I recognize that it needs to break in but am struggling to see how the characteristics will change so much over the next 30-90 days and then be stable for the next 10+ years. I can definitely see where MrSanRamon notes that his memory foam bed feels the same as a traditional mattress because my wife and I feel the same way right now given the firmness and lack of memory foam characteristics. We really hope this will change and will take all the steps we can to assist the break in (remove the wool cover, walk on it, etc) but right now our sleep quality is below what it was with our old mattress.
-
Shipping, assembly, misc - The bed arrived sooner than promised with the frame and foundation coming a few days before the mattress. Assembly is pretty simple though the instructions could certainly use a little beefing up. As noted in other reviews, the foundation looks a bit underwhelming given the $400 price (though they then give you it free as a promotion). The wood quality is a bit rough and in some cases there were splits and minor cosmetic defects. It looks much better once you put on the cover and it seems stable enough but I think I would have looked for a different foundation if I were to do this over again. You should note that I was told that the frame and foundation are not returnable though they are covered under the warranty. I haven’t dug into that yet but that is what I was told. Frame is had some minor dings/scratching as the box damaged a bit in shipping (as was the foundation box).
In summary, impressed with shipping time and phone support, underwhelmed with foundation quality and shipping boxes but can live with that if the mattress experience really improves as would love to be a happy customer as many others have written up. Keeping fingers crossed for the next few weeks.[/quote]
hwuya, I see I’m not the only one to notice the very much non-memory foam feel of the foam in the Cirrus Luxe. I did a little research, and am pretty sure the reason is due to the soy and/or gel based memory foam. Other stores that sell mattresses that use foam of this type usually mention that these materials usually result in a much faster response time. Personally, I like the fast response time better, but I do question if this foam will be able to provide as much pressure relief as the Tempurpedic foam. My husband hasn’t yet decided if this foam provides the pain/pressure relief he was hoping for in getting a memory foam bed. We’ve had our Cirrus Luxe for almost a month, and I don’t think it’s softened much. I don’t expect it to change to a slow response form at all.
Hi bluebug,
You’re certainly right that most of the gel memory foams have a faster response than some of the non gel memory foams (especially higher density although the non gel memory foams also have a fairly wide range of response times).
In general the newer memory foams tend to have a faster response time because so many people didn’t like the motion restriction and “sleeping in sand” feel of slower response memory foams (which along with sleeping temperature was the biggest complaint about memory foam). You’re also right that these faster response memory foams won’t “change” into slower response memory foam over time although they will soften as they break in (and higher density memory foam can take longer to break in than lower density memory foams).
The response time of memory foam (or any foam) doesn’t affect pressure relief though which is mostly controlled by the softness of the material, the thickness of the comfort layers, the compression modulus of the foam (how quickly it gets firmer with deeper compression), and the point resilience of the material (how well it contours to the shape of the body). Even latex for example can provide the same pressure relief as memory foam even though it’s a very resilient and fast responding material with no “memory” at all. There is more about the variables that can affect pressure relief in post #4 here and there is a much more detailed and technical discussion of pressure relief in post #2 here.
There are also a few suggestions in post #2 here that can affect the softness or pressure relief of a new memory foam mattress and in the case of Select Foam removing the wool sock can also make a difference.
You are certainly not alone in commenting on the faster response of most of the newer gel memory foams.
Phoenix
Does anyone know of Select Foam is Certipur Certified ?
As for the firm 5.3 lb foam. I love it. I have had bad experience with soft memory foam personally. But that’s just my experience .
Hi The_brooke,
Their foam is manufactured by a North American CertiPur certified foam manufacturer but they themselves are not CertiPur certified as a mattress manufacturer (even though they use CertiPur certified foams). You can see the list of certified mattress manufacturers here and the list of certified foam manufacturers here.
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Phoenix
Hi bluebug, thanks for your reply. I’m sorry to hear that your bed hasn’t softened up much. I hope that ours will at some point as otherwise, it is a pretty big stretch to say that this is comparable to the Cloud Luxe experience as we neither sink in much nor feel that soft enveloping “cloud” of comfort.
Phoenix, I’ll read up on the links you provided but right now, it is pretty hard to distinguish the memory foam from some of the regular foam/latex we have tried. Again this is all in the context of needing to break in our bed but bluebug’s experience plays a bit to our concerns. We have been walking on our mattress a fair amount and have just removed the wool sock.
Will report back on our experience down the road.
Cheers,
Hi hwuya,
The posts I linked should be helpful and you are still early in the break in and adjustment period (which will affect every new memory foam mattress) but I would also make sure that you talk with Select Foam if you have any questions or concerns about your mattress because they can also tell you more about what to expect as you sleep on it longer or offer suggestions that may be helpful.
I’m looking forward to your feedback over the next few weeks.
Phoenix
We’ve had our Cirrus Luxe for a little over a month. My husband and I both felt it wasn’t softening quickly enough, so we took the advice here and tried removing both the fire sock and cover. It definitely feels much different (softer and more conforming) without the cover. After sleeping on it one night like that, we both agreed that we actually liked it less than we did with the cover on. We both thought the bed slept way too hot, and my husband thought it wasn’t supportive enough - which was one of his concerns about getting a very soft bed.
We then tried putting the cover back on, but leaving the fire sock off. The bed still seemed a little warmer than ideal, and the amount of conformity/softness was in between having both layers on and both layers off.
Also, a couple of observations when inspecting the memory foam with the cover off. Touching the foam directly, it definitely seems like it has the conforming properties of memory foam, just with a quicker response. I also noticed that with our bed, there is 3" of 4 lb density foam and 1.5" of the 8 lb density foam, when the advertised specs say 2.5" of 4 lb and 2" of 8 lb. I found this kind of disappointing, since the 8 lb foam feels like it performs more like the Tempurpedic foam than the 4 lb gel foam. I’m wondering if the bed would feel any different/better had we gotten one that had specs that matched the web site.
Overall, the jury’s still out on whether or not this is the bed for us. Regardless of whether or not we decide to keep it, we’ve definitely learned some about our likes/dislikes in a sleep surface from having had it.
Hi bluebug,
[quote]We’ve had our Cirrus Luxe for a little over a month. My husband and I both felt it wasn’t softening quickly enough, so we took the advice here and tried removing both the fire sock and cover. It definitely feels much different (softer and more conforming) without the cover. After sleeping on it one night like that, we both agreed that we actually liked it less than we did with the cover on. We both thought the bed slept way too hot, and my husband thought it wasn’t supportive enough - which was one of his concerns about getting a very soft bed.
We then tried putting the cover back on, but leaving the fire sock off. The bed still seemed a little warmer than ideal, and the amount of conformity/softness was in between having both layers on and both layers off.[/quote]
Taking the cover off would certainly affect the feel and performance of the mattress and it would also eliminate any cooling effect of the cover and put you in more direct contact with the memory foam so it’s not surprising that it would affect your sleeping temperature. I would only remove the fire sock because a mattress needs a cover. The fire sock will also affect how much you sink into the mattress and how well the memory foam conforms to your body shape but there are always tradeoffs involved with any change and when you sink into memory foam more deeply then this can also affect sleeping temperature. There is more about the factors that can affect sleeping temperature in post #2 here and one of the variables is that softer mattresses where you sink in more deeply will generally be a little warmer than firmer mattresses where you don’t sink in as much if all the other factors involved in sleeping temperature are the same. Your mattress protector and your sheets and bedding can also play a significant role in sleeping temperature.
The higher density memory foam is actually 7.2 lbs see here which was changed from the 8 lb memory foam they were using because their testing indicated it was a better foam and had a better “feel”. Some parts of their site such as here don’t reflect the change. They would be equivalent to each other in terms of quality/durability (once you are past about 6 lbs density or so with memory foam then the increased density has little effect on durability).
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Of greater concern to me though is the difference in the thickness of each layer. The layer thicknesses that are listed on the site are supposed to be correct (and I’ve confirmed this with them) so if your mattress has layers that are out of spec then either your mattress is an anomaly or their supplier is not making the mattress with the correct specs. I would call and talk with them and send them a picture that includes a measuring tape showing the thickness of each layer (and you are welcome to post the picture here as well) so that if your continuing experience indicates that you aren’t happy with the mattress once you have given it a little more time (and followed any of the other suggestions they gave you when you talked with them on the phone which is always the first step before making any changes) that you can start all over again with a mattress that has the correct specs. If your continuing experience with the mattress without the fire sock or as it breaks in more indicates that you are happy with your mattress and you would like to keep it then I would also talk with them about a small refund to make up for the changed specs.
I’m looking forward to your updates over time 
Phoenix
Well, a couple of things…
The Aurora has a comfort layer that is separate from the rest of the mattress and is not attached in any way except via the zippered compartment on the top of the mattress. This comfort layer can be removed with a simple unzipping of that top section and pulling it out.
Your statement about why would they not charge me for a new comfort layer…
They have a comfort guarantee and if I’m not satisfied they will take the mattress back and refund ALL of my money; and I don’t pay shipping.
So my question to you is, why wouldn’t they do something relatively inexpensive to satisfy me rather than take a mattress back? The idea that I should pay for a new topper but they will take the mattress back (for free), is well ludicrous.
Also, don’t representatives from SelectFoam read these posts about their product(s)? I’d be surprised if they didn’t and I’m equally surprised when they don’t comment, given all of the questions asked about their product(s) here. Essentially you have become their representative & spokesperson.
We started sleeping on the Aurora mattress on 2/1/2014, so that’s about a month and a half. The assessment is the following…
- The mattress is firmer than expected
- The mattress is much hotter than expected
- The response from SelectFoam is less helpful than we expected…and if I wanted to return it I sense that I would be given a hassle, prior to them taking it back
- The mattress feel is similar to our previous pillow top mattress, and somewhat more enveloping
- The mattress is somewhat more comfortable than the pillow top mattress
- My shoulder has less pain in the morning when I sleep on my side compared to the pillow top mattress
- It was a little more comfortable to sleep on my stomach on the pillow top mattress than sleeping on the Aurora
- The Aurora mattress has softened only slightly in the 6 weeks since we started sleeping on it.
Robert
Hi MrSanRamon,
[quote]The Aurora has a comfort layer that is separate from the rest of the mattress and is not attached in any way except via the zippered compartment on the top of the mattress. This comfort layer can be removed with a simple unzipping of that top section and pulling it out.
Your statement about why would they not charge me for a new comfort layer…
They have a comfort guarantee and if I’m not satisfied they will take the mattress back and refund ALL of my money; and I don’t pay shipping.
So my question to you is, why wouldn’t they do something relatively inexpensive to satisfy me rather than take a mattress back? The idea that I should pay for a new topper but they will take the mattress back (for free), is well ludicrous.[/quote]
My comments were about consumer expectations in general and my belief about whether expecting any manufacturer to send a customer something that they didn’t pay for was a “reasonable expectation”. While a manufacturer may agree to do something that a customer asks as an exception … I don’t see any reason that saying no (for any reason that they feel necessary) would be a reason to be upset when they are willing to accept the return of the mattress as an alternative. Most manufacturers are well aware that anything they do can set a precedent and end up being an expectation for the next customer and this type of exception would be so easy to abuse that sending out a free topper at no charge could be a very risky because any consumer can then use the precedent as a way to add a free topper to their purchase because “you did it for them … why not me as well”. I think that the most “reasonable” approach is for both a consumer and a manufacturer to “expect” that everyone involved in a purchase lives up to the terms of their purchase agreement and that anything else is considered to be an exception where “best efforts” or solutions that everyone agrees is in the best interests of everyone involved on both sides of a purchase but that aren’t part of the original agreement are appreciated but not “expected”.
As far as I know … and like some of the other manufacturers or retailers that are members here (and many that aren’t as well) they read some of the posts here but I doubt that they read all of them and some of the members may not have the time to visit the forum at all.
I certainly speak “about” the members here along with hundreds of other manufacturers or retailers that aren’t members here on a daily basis. Sharing information, and any thoughts and suggestions I may have helping to educate consumers in a very confusing and often frustrating industry is the main purpose of the forum and the reason I started it in the first place. Sharing my thoughts or opinions or speaking “about” them though certainly doesn’t mean that I speak “for” or “represent” any of them which certainly isn’t the case.
[quote]We started sleeping on the Aurora mattress on 2/1/2014, so that’s about a month and a half. The assessment is the following…
- The mattress is firmer than expected
- The mattress is much hotter than expected
- The response from SelectFoam is less helpful than we expected…and if I wanted to return it I sense that I would be given a hassle, prior to them taking it back
- The mattress feel is similar to our previous pillow top mattress, and somewhat more enveloping
- The mattress is somewhat more comfortable than the pillow top mattress
- My shoulder has less pain in the morning when I sleep on my side compared to the pillow top mattress
- It was a little more comfortable to sleep on my stomach on the pillow top mattress than sleeping on the Aurora
- The Aurora mattress has softened only slightly in the 6 weeks since we started sleeping on it.[/quote]
I appreciate all the feedback that any member has the chance to share whether it is subjective, objective, or agrees or disagrees with anyone else that has purchased the same mattress. Each person’s experience is unique to them.
Of course the “ideal outcome” is that everyone is happy with the mattress they purchase but that certainly isn’t always the case and that’s were your foresight in choosing a mattress where you have good options available after a purchase can be important. Hopefully you will end up happy with your purchase but if you aren’t then you have the option to return it and if you and Select Foam agree that there is a better alternative that works for both of you then that would be even better yet
Phoenix
Hi Bluebug and Phoenix,
We just took took the wool cover off of our Cirrus Luxe mattress. This did seem to help on the softness front but we are still hoping it will soften up more though it has been about a month. I will say that we did notice that the foam layers weren’t as advertised either. I didn’t measure but once I get around to removing the cover again, I will do so and take a picture. Like Bluebug, the jury is still out for us as well as we still feel that the mattress is harder/firmer than expected and also a bit warmer with out the wool covering (a bit surprised on that).
I plan to call Select Foam once we get the measurements and a picture and circle back with updates as appropriate.