Website is registered to a public mailbox at a UPS Store in Scottsdale, AZ. Other information is private. Domains by Proxy.
[quote=“MattressToGo” post=53268][quote=“Phoenix” post=53264]Again … one of the bigger issues I would have with 4sleep is not knowing anything about the company itself and who I was dealing with when the company is very new.
Phoenix[/quote]
Website is registered to a public mailbox at a UPS Store in Scottsdale, AZ. Other information is private. Domains by Proxy.[/quote]
That just means they use GoDaddy as the company their domain is registered with. The same as Leesa, YogaBed and this site for that matter.
I do agree it would be nice if they gave a bit more corporate information on their site. That along with detailed specs about their mattress are significantly more lacking than the sites of Casper, Leesa and YogaBed.
Hi zexpress,
Casper and Leesa and Tuft & Needle and Brooklyn Bedding all provide information about the people behind them and even though it’s not on their site … Yogabed does as well (see here and here).
Phoenix
Just an FYI. I posted a comment on 4Sleeps’s Facebook asking if they could make talk a bit more about who the company was and they deleted it along with another similar type question. I apologize for even bringing this company up in the first place as something now definitely seems off with them. It’s a shame though that more companies don’t make this style of mattress with a very thin memory foam layer on top of latex or latex like materials.
The 4Sleep folks told me they were planning to update this info on their website and discuss with Phoenix. They asked me to give them a couple days…
Yeah, they told me that on Monday as well and there have been no changes. Deleting my Facebook post though was enough to make me decide to move on. I think I am probably going to bite the bullet and order the #BestMattressEver this weekend in the soft model. Mario at Brooklyn Bedding has told me that he believes at my light weight the soft model will be fine for me support wise. My hope is that 2" of soft talalay latex on top of the 2" of medium dunlop latex will be able to give me a somewhat similar feel to what I liked about the Weightless Tempurpedics. I figure with 120 day risk free guarantee from a very well respected company I have nothing to lose.
Hi zexpress,
Just to add some further information that was sent to me by one of the members that was doing some research into their site … you can see on this page of their site that 4Sleep is a DBA for Specialized Foam Products, LLC aka Purasleep.
They have also sent me an email inviting me to talk with them over the course of the next few days so I will add any additional information about them as a result of our conversation when I’ve had the chance to talk with them.
As you know the #BestMattressEver is a great quality/value choice and assuming that you decide to pull the trigger … congratulations on your new mattress 
I’m looking forward to your comments and feedback once you’ve had the chance to try it out.
Phoenix
You’d think being part of a known, established company would be something they would make a major part of their brand as opposed to making themselves seem like some married couple decided to make a mattress out of their house. Especially given how many true upstarts are out there now making these mattresses why go for deception when the truth is probably a better selling point in a crowded field.
Either way I am very excited about ordering from Brooklyn Bedding this weekend and I will definitely report back!
Hi zexpress,
Just to update this topic and discussion … I had the chance to talk with Lori at 4sleep both yesterday and today. She was certainly knowledgeable, open, and transparent about themselves and their new mattress and I enjoyed our conversation. Their mattress uses good quality materials and outside of those that are in higher weight ranges (more than the low 200’s or so) there are no obvious weak links in their mattress so based on our conversation I’ve also added them to the list of “simplified choice” mattresses in post #3 here where you can see some of my comments about our conversation and their background as well.
Phoenix
Phoenix, what makes you comfortable now about the company history and long-term viability of the warranty?
Hi bmorgan,
The company doesn’t really have a history yet so I don’t have any thoughts about them from that perspective although they do have some prior history with Purasleep. Lori was open and transparent when I talked with her though and there was no “evasiveness” in the conversation (unlike many that I’ve had). She was happy to answer my questions about their mattress, their hopes for their company, and her thoughts about the industry in general, so to me that’s always an encouraging sign. Her husband also has some background in the industry prior to Purasleep. The conversation was a good one but of course time is always the biggest test about the longer term success of any company.
Warranties don’t mean a lot to me and they certainly aren’t a reliable indication of the durability or the useful life of a mattress or how long it may be until you will need to replace it. In terms of durability … a mattress is only as good as its construction and the quality and durability of the materials inside it regardless of the name of the manufacturer on the label. A warranty only covers defects in the mattress (which tend to happen early in the life of a mattress) and they don’t cover the loss of comfort and support which is the reason that most people will need to replace a mattress (see post #174 here).
They are one of many new “simplified choice” mattresses that have recently launched or will be launching and it will be interesting how this whole category develops over the course of the next year or two in what is becoming a very crowded field although there are already some leaders emerging both in terms of growth and marketing and in terms of the quality/value of the mattresses.
Phoenix
A general note about warranties, since we’re on the topic:
Warranty is one of the most oversold items regarding mattresses in North America, and one of the least important items to consider when making a mattress purchase - IMHO.
If you look around the rest of the world, there are many products superior to what we find here domestically, yet their warranties tend to be shorter, more in the range of 1-5 years. Marketers know that consumers here equate (incorrectly) a longer warranty with a higher-quality product, so they place unrealistic warranties on very basic products.
Recently, Tempur-Sealy took a step in the right direction and reduced their warranties to 10 years on many of their items. Very few leaders in our industry here at home have been brave enough to speak about “over-warrantying” of mattresses. Gerry Borreggine, the CEO of Therapedic, is one of the few who has.
Warranties cover defects in workmanship, not the change and loss of comfort. As Phoenix mentioned, most warranty issues are early in the life of a mattress. And you really should reevaluate your mattress after a decade, no matter how good it is, so extra-long warranties really don’t hold much value.
In the end, focus on product quality. If you have the choice to pick an item made well using high-quality componentry with a shorter warranty, versus one using less durable componentry with a longer warranty. I’ll always advise to go with the item using the better componentry. A piece of paper won’t make your mattress last longer or feel better.
Hey everyone,
4Sleep has updated their “Our Story” page with more details and photos.
Hi DavidCaron,
I removed your link because promotional posts or advertising aren’t allowed on the forum (see the forum rules here).
I would also appreciate it if you could disclose any affiliation or relationship you or your company have with 4Sleep.
Phoenix
If you’d visited the link, you’d see David Caron is the Chief Marketing Officer =). Also, looks like a $75 off sale going on right now at 4Sleep. We might be taking advantage of that.
Hi bmorgan,
Yes I realize that but any affiliation needs to be disclosed on the forum … not on a website that was linked in a post (I removed the link).
I also don’t normally don’t allow a business to post about themselves on the forum unless it’s in direct response to a question by a forum member but since there were some questions earlier in the topic about 4Sleep’s background I decided to only remove the link and not the post itself.
Phoenix
Phoenix and bmorgan,
Thanks for leaving the post up there. I wanted to let everyone one know that we are making strides at getting the requested information (and more) out there.
Sincerely,
David Caron
Hi David,
No problem … I just need to make sure that the forum doesn’t get used for “advertising” or SEO purposes but your about us page is very informative.
I also like your video about putting the mattress back into the box which is very funny (although it seems to follow me everywhere whenever I watch a video).
Phoenix
Following up 2 1/2 years later.
I loved the 4Sleep for the first year or two and was telling everyone about them. But the past several months, I’ve started waking up after 6-7 hours of sleep with a sore back (I sleep on my back). I’m not sure what has changed, but I’m convinced it’s time to reboot the mattress research process and buy a new mattress. Was hoping the 4Sleep would last us a long time :(.
Hey bmorgan,
Well, if you do move into the research phase, it’s important to read some of the TMU articles like these:
How to look for and find best mattress and Mattress shopping tutorial and also 5 Steps to your perfect mattress.
Sorry again about the back pain, please keep in mind, there is no such thing as a mattress that is “good for back pain” in general terms (just like there is no such thing as one mattress that is suitable for everyone) … there is only a mattress that is good for “YOUR” back pain and this would be a mattress that keeps your spine in good alignment in all your sleeping positions over the course of the night and would be different for different people.
If you have the time, check out our trusted members, there is clearly both quality and value and they are transparent with the type and quality of the materials. Let us know if you have any more questions.
Good Luck!
Sensei