I thought since this website is a huge wealth of information, I could contribute to ‘give back’ a little by starting a thread on my purchase. My understanding is we don’t know much about the Tuft & Needle 10 in. mattress since it is newish. I have not recieved it yet, so I want to start with my experience purchase onward.
They were prompt with refunding me for the discount offered for members of this forum.
I also asked about the contents of their mattress and recieved this canned(I think) response:
[quote]
What’s inside our Tuft & Needle Bed is in fact 3 customized layers of high-quality polyfoam, blended to our design and specifications. The foam has been tested to be safe by CertiPur and is long-lasting because of its density.
When we built our first prototype of our Bed, we sourced a ton of different foams from different foam pourers and put them all in a single room. We locked ourselves in there for a few days—layering all kinds of densities and compositions until we found a feel we thought was really great.
When you’re shopping for a foam mattress, be sure you are getting something that has a higher density foam. I’d recommend something above 1.8 lbs—ours is around 2 lbs. When looking for memory foam you’ll want something even more dense like 4+ lbs.
For body impression, unfortunately most mattresses will do this over time. This is even more prevalent with natural options such as cotton or wool. You may want to consider replacing your mattress more frequently and using a mattress protector that will keep body moisture (sweat, etc) from being absorbed into the core.
Please let me know if you have any other questions.
[/quote] I’m sure everyone who asks gets this response, haha. I probably would be doing the same if it is a frequent question and I worked there. I do feel like they didn’t quite answer the question of ‘what’s in this bed’ but eh.
Anyway, I asked for confirmation about the innards of the 10. We’ll see what they respond with.
I would guess that it would be the same 2 lb density polyfoam except more of it in thicker or more layers but I haven’t asked them so I’ll be interested in their reply … as well as your experience and feedback of course when you receive the mattress and have had the chance to sleep on it
NOTE ADDED: For those that are reading this topic from the beginning you can read more about their new design that was launched in November, 2014 in posts #2 and #6 here and there are more comments and feedback about their new design it in post #205 and onwards in this topic
They seem adamant that the thinner mattress does not compromise on comfort or support and the thicker version exists just to fill beds. Out of curiosity, why did you choose the 10 in.?
My personal prejudices wouldn’t let me buy a thin mattress. I can’t grasp the concept of sleeping on something that I can roll up and stuff in my closet. I imagine the thicker mattress was introduced to attract the people who are dismissing the 5 inch version as a cheap futon bed(I’ve slept on my fair share of horrible futon beds stuffed with weird clumps of polyester that resembled dirty cottonballs).
I was also curious…
and there is the potential that this may be doublesided and so if one side breaks down(hopefully not in the next two years), I have another 5 inches to sleep on by flipping it over.This is just an idea since I have no idea and can’t find pictures or reviews of the 10.
Has anyone had any experience returning a mattress because they didn’t like it? How do you stuff it back into the box? The factory vacuum packs them… obviously we don’t have that capability.
It’s designed as a one sided mattress with firmer layers on the bottom and softer layers on the top although “in theory” you could sleep on either side if the firmer support layers were suitable for you to sleep on (although the risk of alignment issues would be higher because the softer materials would be on the bottom. It would be very different on each side and if one side was suitable for you to sleep on then the odds are high that the other side wouldn’t be. The 5" and the 10" version have the same top two layers in terms of the softness and thickness of the material so for most people they would have a similar “feel” (the top layers are responsible for most of the “feel” and pressure relief of a mattress) and the difference between them is the thickness of the firmest support layer on the bottom. For some people, depending on their weight, the thicker version will feel softer because they may sink into the thicker support layer more deeply. Higher weights would notice this more than lighter weights.
Their mattress doesn’t have to be recompressed to return it. If you decide to return the mattress they will either arrange for a local donation to a charity or if there are none locally they will have the mattress picked up and returned by their own shipping company at their expense without the need to recompress it.
Ah, thanks for the clarification on my theory(which is all it was.) I’m a lighter person so I don’t think I will need to worry about sinking so much. They got back to me and said that the material in the 10 and the 5 are the same, but didn’t really give any details. Supposedly my mattress is now in production and will ship in about a week (is this really necessary?) I wonder if their purpose of sewing the mattress after is ordered has something to do with storage space - kind of like how publishers now use print on demand for books that would otherwise take up room in a warehouse.
I also came across this blog while searching google.
In most cases this would be based on the cost benefits of “just in time” production as well as storage space and warehouse costs and it would also eliminate the need to keep the mattresses compressed for shipping any longer than necessary which can affect durability.
I just want to say thanks for doing this! I’m pretty interested to see how you like the 10" as I’m currently debating which of their products to purchase. I was set to buy the 5" version until the thicker one came out. Please do let us know what you think!
Ok, so my first complaint (petty, and has nothing to do with the quality of their product), I placed my order last week. I exchanged some emails (as you saw) and was also told my mattress was in production. This week I emailed them for follow up and they said they have a huge backlog of orders and my mattress may shipped out next week the latest. I do kind of wish they listed the wait times on their website X_X. I want my new bed naow! :pinch:
I am considering the “10” for my son after learning about this product today. He is in great need of a new mattress and this one sounds promising. Looking forward to reviews on “T&N 10”.
I am having exactly the same experience with my order, placed almost two weeks ago.
As you say, Tuft & Needle could do a better job of managing customer expectations in terms of wait times, although that might mean losing some business.
I looked briefly at T&N online, and wanted to know what the ILD was so i could compare apples to apples. I called on a Friday evening, after hours, and they called me back on the next Monday. He didn’t answer what ILD the bed was, just that on a scale from 1 to 10, it was a 7.
He couldn’t translate that into ILD speak, i thanked him for his time, and after i hung up, i thought again about foam mattresses i have tried. I don’t like them. I don’t like the feel of them, and recent recon excursions to see what mattress might speak to me confirmed that i’m happiest on a firm or very firm mattress and that foam mattresses give me the same sinking feeling that beanbag chairs did in the 70’s. Where it can be comfy, but i have to fight to get out. Now, that’s just my experience, which may be vastly different from yours. I know a few people who have foam mattresses and are completely in love with them.
I was very happy with the prompt callback from T&N, and he was very nice on the phone. If someone i knew were looking for a foam mattress, i’d give them T&N as an option they may wish to try.
Ultimately, i decided to go with a different mattress, which shall be arriving in the next several weeks. It’s a model i was able to try out in real life, and i think will work well for me.
There is no such thing as the ILD of a bed or mattress (so of course no manufacturer could provide this) and only individual foam layers are rated in ILD (or IFD). In addition to this … the ILD of individual polyfoam layers would have no meaning for 99% of people because it is only one of many variables that is part of the design of a mattress and will affect how soft, supportive, or suitable a mattress may be in terms of PPP (see post #4 here and post #2 here). Polyfoam ILD’s also can’t be compared to the ILD’s for other materials such as memory foam or latex (see post #6 here).
They are being very wise to not disclose specs that either don’t exist or that for the vast majority of people will likely lead them to believe that they can predict more about how a mattress may “feel” than they can and which would likely cause more confusion and be more misleading to people who don’t have enough experience and knowledge to “translate them” into something meaningful than they would be helpful.
The specs that are important to know are the quality specs of a mattress (not the comfort specs which aren’t useful unless you have a specific frame of reference with the same materials and layers that are comparable) so that any apples to apples comparisons you make can include the quality of the materials.
I too recently purchased a 10 inch mattress from Tuft and Needle. It’s just been six days since I ordered, though, so no shipment yet. Excited to try it out!
Hello all, I actually purchased minutes after the 10 was made available and we received ours last week. I can give my experiences if that is helpful.
So, we have the a twin 5" version that our son sleeps on and wanted a King 10" for us. We waited for the 10 because we were going to get a slatted bed frame (from Ikea) and the support folks said to wait for the 10 because it would be made for that.
We came from a cal king spring mattress made by a local mattress company here Banner Mattress. It had some serious impressions in it so it was time for a change. After a week+ of sleeping on it, reviews are mixed. My wife loves it, the mattress is quite firm and that is very comfortable for her, also since it is a foam mattress, me moving around during the night doesn’t bother her anymore which is nice.
I however am suffering pretty severe upper back pain, sometimes enough to wake me up at night, sometimes I just wake up feeling like my back is super tight. This was not the case with my previous mattress, nor is it the case if I sleep in a hotel or anything. I believe it just may be a little too firm for me. Which puts me in a pickle, my wife likes it, and I desperately want to like it…I am just tired of feeling like this. I emailed Tuft and Needle and they were super supportive obviously letting me know about the RMA if I wanted to return it, but also suggesting a latex (or memory foam) topper to try and soften it up.
Ultimately I think I am going to try and order a 3" soft latex topper and hope it works out. I really want to support Tuft and Needle, and even at $560 for the mattress and $300+ for the topper, it is significantly cheaper than the $2500+ all latex bed we were looking at originally.
I am sure I am the minority, the reviews are overwhelmingly positive for the mattress and obviously our own household is split. I will say that the mattress is nice and cool which is wonderful.
If I can answer any questions, please let me know. Great thread, looking forward to seeing everyone’s experiences.
Thanks for the update and your comments about the 10" Tuft & Needle mattress … I appreciate it
It’s very true that no matter what the quality or value of a mattress … there is no such thing as a “one size fits all” mattress and sometimes some fine tuning can be necessary.
If you do choose to go in the direction of a topper then the topper guidelines in post #2 here and the posts it links to may be helpful with choosing a topper that is “just enough” in terms of thickness and softness to relieve pressure with the least possible risk of alignment issues for either you or your wife.
Thanks Phoenix, as always your posts are extremely helpful. I read through them and I am thinking of going with this
It isn’t 100% pure, but at #22 ILD, I think it will be a good softness for me and hopefully remain mostly firm for my wife. One question I did have for you was a cover for the mattress topper… when I asked our local latex topper salesman (from Escondido Mattress Factory ) he said not to put a cover on latex toppers because you lose the breath-ability. Thoughts?
